• Provide detail about how the required services would be performed at the required frequencies, including:
o What equipment and cleaning products would be used.
o The processes used to clean
o The ability to provide up-to-date and accurate reporting of services performed.
o Compliance with Work Health and Safety Laws providing details of what safe operating procedures and management systems are in place.
• Provide detail about the personnel required to complete the services, and what contingencies are in place to cover leave/illnesses.
• Supplier to assign a dedicated Account Manager (or similar)
• Details of the staff turnover rate.
• Provide detail of ability to provide cleaning services without disruption during the agreed times throughout the term of the contract.
• Provide detail of ability to provide additional services as requested inclusive of high touch surface cleaning.

Demonstrated experience, capacity and capability in successfully delivering services of a similar nature to the Requirements.
• Provide details to demonstrate track record in providing cleaning services for similar organisations and facilities.
• Two references provided.
• Provide details to demonstrate capacity to commence the required services by contract start date and to ensure ongoing service delivery among the supplier’s other customer contract commitments.
• Years of experience in the cleaning industry

Purposeful Public Procurement outcomes for Local benefits, including local workforces and use of local suppliers in the supply chain.
To meet this updated criterion– Suppliers are to demonstrate how your offer maximises local benefits through a local workforce and local suppliers, including sub-contractors with measurable commitments for the contract term.

Question:
Good Morning,

VDG would like to check if there is a site visit or briefing being provided as a part of this tender process please?

Thankyou.

Answered on 17/Mar/2026 09:39 AM:


This RFQ has an optional industry briefing on Friday, 20 March 2026.

Suppliers will meet at: 50 Evans Road, Salisbury on Friday 20th March 2026 for a 2pm briefing commencement.

Two representatives per company will be permitted to attend.

The Customer does not give any warranty as to the condition of the site or anything located at the site.

Please register for the site visit / industry briefing via email no later than 1.00pm, Wednesday, 18 March 2026 via Robbie.mcgavin@dpi.qld.gov.au.

The following registration details are required: company name; name, email address and contact number for each attendee.

Question:
Hi

In regard to pressure washing is there a requirement to use sustainable machinery that recycles water or during the pressure washing process can water go into the drain?

Answered on 17/Mar/2026 02:01 PM:


Water can go into the ground and/or gutter drainage.

Question:
Hi

Is it possible to get a schedule of the number of events last year or do you have full schedule of events for 2026?

What notice is provided for any other ad hoc events not on yearly schedule?

Answered on 17/Mar/2026 02:01 PM:


No notable events are scheduled for 2026. Ample notice will be given on any ad hoc events.

Question:
Hi

Can you confirm storage areas for equipment?

Answered on 17/Mar/2026 02:02 PM:


N/A

Question:
Hi Good afternoon, Do you have another site visit if our company not be able to attend? if not any tour video with area to quote. Thank you

Answered on 23/Mar/2026 06:07 AM:


Please make contact with the Contract Manager to make alternative arrangements.

Question:
Hello, I was wondering when the inspection date is for the building.

Answered on 23/Mar/2026 06:10 AM:


This RFQ has an optional industry briefing on Friday, 20 March 2026.

Suppliers will meet at: 50 Evans Road, Salisbury on Friday 20th March 2026 for a 2pm briefing commencement.

Two representatives per company will be permitted to attend.

The Customer does not give any warranty as to the condition of the site or anything located at the site.

Please register for the site visit / industry briefing via email no later than 1.00pm, Wednesday, 18 March 2026 via Robbie.mcgavin@dpi.qld.gov.au.

The following registration details are required: company name; name, email address and contact number for each attendee.

Question:
Please would you be able confirm submission details are correct?

In the RFQ in Section 1 - 2. Request Details in Submission Details it states: Quotes are to be submitted by email to the Contact Officer by the Closing Date and Time.

Also, please can you confirm that we will not be required to submit it via Vender Panel portal where the RFQ was released, if the above is the only way we are to submit the RFQ?

Thank you

Answered on 24/Mar/2026 01:36 PM:


Apologies, this should read to be submitted via Vendor Panel.

Please submit responses via this vendor panel request.

Question:
Good afternoon,

Could you please provide an indication of the expected consumable usage over a 12-month period for this contract?

Additionally, are you able to provide floor plans and the indicative m² for all cleanable areas to assist with accurate pricing and resourcing?

Thank you!

Answered on 25/Mar/2026 11:53 AM:


1. Consumables – unsure but as a guide, there are normally between 12-15 people of site, of which 80% are male.

2. Accurate floor plans etc aren’t available. The site visit allow this information to be collected.

Question:
Hi Rob,

Thank you for the opportunity to quote for the Salisbury Research Facility Cleaning Services.

We would appreciate clarification on the routine service frequency so we can ensure our pricing is aligned with the required scope.

In the Contract Details, under Delivery Requirements, it states that services are to be delivered at 2 intervals per week on Tuesday and Friday between 7:30am and 4:00pm. However, another section refers to regular services being performed Monday to Friday between 7:30am and 4:00pm, excluding weekends and public holidays.

Could you please confirm whether the routine cleaning requirement is:

two service visits per week on Tuesday and Friday, or

daily service Monday to Friday?

Could you also please confirm whether any weekend or public holiday routine services are required, or whether these would only apply if separately requested?

Thank you for your clarification.

Kind regards,

Aura Klean Pty Ltd

Answered on 25/Mar/2026 11:52 AM:


The facility opening hours are Monday to Friday between 7:30am and 4:00pm, excluding weekends and public holidays.

We are requesting 2 cleaning intervals per week on a Tuesday and Friday between 7:30am and 4:00pm (i.e. during normal site opening hours).

Question:
Hi Rob,

The supplies can be deliver in two intervals like Tuesday and Friday between 7.30 am to 4pm. So thats for delivering the goods, and the routine cleaning of offices is everyday requirement? or cleaning required on 2 days in a week?

Thanks

Answered on 27/Mar/2026 10:57 AM:


We are requesting 2 cleaning intervals per week on a Tuesday and Friday between 7:30am and 4:00pm (i.e. during normal site opening hours).