Question:
Hi,

Could Metro North Hospital & Health Service QLD please provide any indications of demand, volume, service mix, or other relevant factors to help determine the potential contract volume?

Thank you

Answered on 04/Dec/2025 08:46 AM:


Please note: The following addendum has been recently added and all questions have been answered.

1. Added: (Addendum) Addenda No.1 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Hi Team, we are seeking to understand if you want one supplier to provide all of the services requested in this tender, or if you are willing to accept applications from companies to deliver one, but not all of the services?

We look forward to your response.

Many thanks.

Answered on 04/Dec/2025 08:47 AM:


Please note: The following addendum has been recently added and all questions have been answered.

1. Added: (Addendum) Addenda No.1 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
What minimum and projected number of concurrent clients are the MNHHS expecting for this service?

Is the tender an exclusive? If not, is the MNHHS looking to divide the region geographically into districts or pool referrals in another way?

Answered on 04/Dec/2025 08:47 AM:


Please note: The following addendum has been recently added and all questions have been answered.

1. Added: (Addendum) Addenda No.1 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Hi,

I have further queries regarding this tender.

1) The response reference number shown on the form on VendorPanel does not align with the tender reference number. For example, the online application displays VPR880920 while the tender number is VP490362. Could you please confirm whether this is an error?

2) Under the “Detailed Prices” section of the online form, there is a Quote Builder that appears inconsistent with the Excel spreadsheet provided for the tender response. Could you clarify the format and information required here?

3) At the beginning of the form, there are three category options:

- Community & Social Services

- Healthcare Services

- Personal & Domestic Services

If we wish to apply for more than one category, do we need to submit separate applications? If so, can this be done using the same login credentials?

Please let me know if any further clarification is needed. Otherwise, we look forward to your response.

Kind regards,

Mine

Answered on 04/Dec/2025 08:48 AM:


Please note: The following addendum has been recently added and all questions have been answered.

1. Added: (Addendum) Addenda No.1 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Hi,

Some further queries on the Home Care tender:

Patient Assessment and RACF Placement

Are these clients already assessed as requiring RACF placement and determined as not needing an acute bed prior to referral?

If RACF placement is the ultimate destination, what progress or steps will have been made by the hospital before discharge?

Funding and Care Continuity

If RACF placement cannot be secured within the 12-week service duration, does hospital funding continue until placement is achieved?

Alternatively, does the supplier assume responsibility for ongoing care without additional funding?

Care Management and Coordination

The inclusions indicate that the supplier is responsible for pursuing RACF placement and long-term packages.

Where should we capture our rates and capability for care management and coordination within the tender response?

Are there specific expectations or minimum standards for these functions?

Thanks

Mine

Answered on 04/Dec/2025 08:48 AM:


Please note: The following addendum has been recently added and all questions have been answered.

1. Added: (Addendum) Addenda No.1 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Good morning,

I hope you're well. I'm hoping for clarification around the below queries:

- We note that the pay schedule includes one rate box per area of specialty, with no breakdown by grade level. Should we submit a single rate per specialty, or separate rates by pay grade?

- Could you please confirm whether suppliers are required to provide medical equipment for the services being delivered, and if so, does this apply to all services?

Thank you

Answered on 09/Dec/2025 02:31 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Question: Clause 6.2

We understand the requirement to communicate clinical notes from our staff to MNHHS following a Service Request with a Patient. However, for Home Care Patients, it is not usual for the agency labour hire professional health care workers to communicate and transfer documentation directly with a patient’s GP or manage referral requests.

Request

Please advise the expectation of agency labour hire staff.

Answered on 09/Dec/2025 02:32 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Question: Clause 9.1

As our personnel are labour hire agency staff, our personnel are unable to carry a supply of equipment, medications and devices with them.

Request

Please advise if MNHHS will provide the required items, at the Patient's home.

If not, will our submission be rejected as our personnel are unable to carry a supply of equipment, medications and devices with them.

Answered on 09/Dec/2025 02:32 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Question: Clause 11.3

Clause 11.3 states invoices be provided no later than the fifth Business Day of the month.

Key Deliverables states invoices be provided no later than the 15th of the month. We invoice and pay our personnel weekly, with the weekending on a Sunday. Where the last day of the month is a Monday, and invoices are issued the following week on a Wednesday, it can sometimes be the 10th day of the following month for us to issue client invoices.

Request

Please confirm if this is satisfactory.

Answered on 09/Dec/2025 02:32 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Question – Risk Assessment

Please advise if on-site Risk Assessments are performed by MNHHS, prior to labour hire agency staff being assigned to a Service Request at a Patient’s home.

Answered on 09/Dec/2025 02:32 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Question – Cancellation Fee

In the event a Service Request is cancelled within 24 hours of the delivery, please advise the compensation to the agency personnel.

Answered on 09/Dec/2025 02:33 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Question: Key Deliverables – Accepts or Declines Service Request with two (2) Business Hours

We will only put forward personnel who have been offered a service request and accepted same. Only in exceptional circumstances, will we cancel a request, or change the name of the personnel attending the request.

When we accept a shift, please advise the timeframe for MNHHS to confirm, our personnel for the Service Request.

Answered on 09/Dec/2025 02:33 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
1) Schedule 1 – Conditions of Offer

Under Sub-heading 1: Interpretation, there appears to be a link error in the second paragraph:

“If the relevant Invitation Process relates to a potential SOA then, except in Clauses 1 and ‘Error! Reference source not found_’…”

Could you please confirm the correct reference or provide the intended clause?

2) Clinical Policies and Procedures

We have a significant number of policies and procedures related to clinical care. Would you prefer that we:

List them as available upon request, or

Provide them as attachments with our submission?

3) Consumables and Equipment

Could you clarify whether the cost of consumables should be incorporated into the hourly rate, or invoiced separately to MNHHS?

4) Estimated Patient Allocation

For the projected patient numbers (minimum 20, maximum 40 concurrent patients), could you please clarify:

Does this estimate represent the total number of patients across all suppliers at any given time, or

Is it an indicative allocation per supplier?

5) Contract and Implementation Timeline

Are there any indicative timelines for:

RFQ evaluation

Contract signing

Service commencement (“stand-up”)

Answered on 09/Dec/2025 02:33 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Could you please confirm whether mobile radiology services (such as mobile X-ray or mobile ultrasound) are required or desired as part of the Home Care Health and Support Services outlined in RFQ MNHHS129346? The current specification focuses on nursing, personal care, allied health, and support services, and we would appreciate clarification on whether diagnostic imaging is intended to be included or considered within the scope.

Answered on 09/Dec/2025 02:33 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Could you please provide an estimate of contract service commencement timeframes?

Answered on 09/Dec/2025 02:34 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
Questions: 1. Could you please clarify the approval and billing process for any patient-related purchased items (e.g., equipment and consumables)? Are there specific invoicing requirements or preferred suppliers that we should be aware of?



2. Regarding the Supplier Response spreadsheet, could you confirm whether “how many staff available” refers to headcount or Full-Time Equivalent (FTE)?



3. In the Supplier Response spreadsheet, could you clarify what is meant by “Travel Rate during business hours” and “Travel Rate out of business hours”? Does this refer to:

Transporting a client to appointments as part of their care requirements,

A per-kilometre charge for transport, or

A combined labour plus travel cost?

4. Will the hospital provide the required device and consumables for VAC dressings?

Answered on 09/Dec/2025 02:34 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
In the draft contract, clause 5.4 b states:

The Provider agrees that:

(b) staff necessary for the project will be ready by the Commencement Date, provided that a signed contract is received. Upon receipt of the executed agreement, the Provider will prioritise recruitment and capital investment to confirm the implementation date

Can you please clarify what is meant by "capital investment to confirm the implementation date"?

Answered on 09/Dec/2025 02:34 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.

Question:
In the draft contract, clause 13.1 (a) (ii) (d) refers to clause 5.6 - however, this clause sets out the Provider’s responsibility to discuss new treatment with MNHHS if the Provider forms the view that the Patient requires New Treatment. Is the reference to this clause an error? If so, please confirm the correct clause that should be referenced here.

Similarly, clause 13.1 (a) (iii) references clause 13, which is the termination clause. Is this an error and if so, please confirm the correct clause that should be referenced here.

Answered on 09/Dec/2025 02:34 PM:


Please note: The following addendum has been recently added.

1. Added: (Addendum) Addenda No.2 - VP490362 - MNHHS129346 - Home Care Health and Support Services.pdf

Please consider this addendum when responding.