Tender Details
Service and Maintenance CCTV, Security Systems and Duress/Nurse Call Systems COHMH and Redcliffe
Business Name
Metro North Hospital and Health Service
VP Reference #
VP508930
Buyers Reference #
MNHHS131781
Opens
Friday 08 May 2026 (E. Australia Standard Time)
Closes
Friday 29 May 2026 01:00 PM (E. Australia Standard Time) CLOSED
Supplier query cut-off
Friday 22 May 2026 01:00 PM (E. Australia Standard Time)
Expected decision
Friday 10 July 2026 (E. Australia Standard Time)
Buyer Details
Business Name
Metro North Hospital and Health Service
Location
330 Herston Rd
Herston, Queensland 4006
Australia
WebSite:
https://www.metronorth.health.qld.gov.au/
Business Info
Metro North Health enables people to deliver excellent patient-centred care and high quality health services. We focus on collaboration with healthcare partners and an investment in systems, engagement and culture, we connect people to deliver services to a population approaching 900,000, from north of the Brisbane River to north of Kilcoy.
Contact Name
Daniel Buckley
Position:
A/Senior Procurement & Contracts Officer
Primary phone:
07 36463843
Mobile phone:
None Provided
Fax number:
None Provided
Email:
daniel.buckley@health.qld.gov.au
What the buyer is requesting
Details
MNHHS is seeking a Supplier which can provide a scheduled Service and Maintenance program to the CCTV, Security Systems and selected Duress/Nurse Call systems located throughout various health facilities of the Community Oral Health and Mental Health, and the Redcliffe Hospital.

Refer to all attached ITO documents.
Background information / Compatibility requirements
Details
Refer to all attached ITO documents.
Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)
Details
Refer to all attached ITO documents.
Supplier lists selected
Lists
  • Security Services & Equipment
Categories selected
Categories
  • Security Services & Equipment
    1: Security & CCTV Systems & Maintenance
Regions of Service
Locations
  • Queensland
    1: Brisbane
    2: Gold Coast
    3: Sunshine Coast

All Regions of Service locations are within Australia.
Information requested by others
21/May/2026 01:30 PM
Question:
Hi Daniel,

I am writing to submit an RFI and request clarification regarding the following items for the MNHHS131781 tender:

1. Campbell Place: This site is listed in the returnable pricing schedule, but we have been unable to identify any site systems information within the supplied documents to determine the service requirements.

2. Code Blue Testing:

a. Could you please confirm if the weekly "code blue" testing is to be completed by the service maintenance provider?

b. If so, as the returnable pricing schedule does not include a weekly provision, should this cost be absorbed within the monthly, quarterly, semi-annual, or annual pricing?

3. Chermside Kidney Health Site: There appears to be an anomaly in the returnable pricing schedule. It indicates a required three-monthly service price for nurse call, whereas the annual maintenance schedule identifies servicing to be conducted every six months and annually.

4. Service Scope:

a. Following the industry briefing, please confirm that auto doors, auto gates, HVAC, and fire systems (Essential Services & Full Function Fire Test) are handled by others, with the contractor required to be on-site only for failures related to access control, electronic security, or CCTV systems.

b. Should we also assume that Schneider services the Schneider Access Control systems and are not part of this scope of works?

Answered on 22/May/2026 08:16 AM:


Please refer to Addenda 2
Updates made to this Request
20/May/2026 03:01 PM
Please note: The following addenda have been recently added.

1. Added: (Addendum) Attachment A1 - Industry Briefing Key Dot Points.pdf

2. Added: (Addendum) MNHHS131781 CCTV Security Systems COHMH Redcliffe Addenda 1.docx

Please consider these addenda when responding.

22/May/2026 08:15 AM
Please note: The following addenda have been recently added.

1. Added: (Addendum) MNHHS131781 CCTV Security Systems COHMH Redcliffe Addenda 2.docx

2. Added: (Addendum) Addenda 2 Attachment X - PRICE SCHEDULE - PREVENTIVE MAINTENANCE - CCTV AND SECURITY SYSTEMS.xlsx

3. Added: (Addendum) Addenda 2 Service Contract Attachment 3 - COH-MH Equipment List.xls

4. Added: (Addendum) MNHHS131781 CCTV Security Systems COHMH Redcliffe Clarification Questions Register.xlsx

Please consider these addenda when responding.