Tender Details
Request for Information: PostgreSQL Support
Business Name
Department of Primary Industries
VP Reference #
VP477524
Buyers Reference #
ITPR20251407
Opens
Friday 05 September 2025 (E. Australia Standard Time)
Closes
Tuesday 16 September 2025 02:00 PM (E. Australia Standard Time) CLOSED
Supplier query cut-off
Tuesday 16 September 2025 02:00 PM (E. Australia Standard Time)
Expected decision
Tuesday 30 September 2025 (E. Australia Standard Time)
Buyer Details
Business Name
Department of Primary Industries
Location
275 George St
Brisbane City, Queensland 4000
Australia
WebSite:
https://www.dpi.qld.gov.au/
Business Info
The Department of Primary Industries are dedicated to ensuring the production and protection of Queensland’s rich natural resources. This work is of critical importance to us, Australia and the planet. Operating within diverse environments and industries, each of our four business groups plays a vital role in this mission.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
The Department of Primary Industries (DPI) and its partner agencies are seeking market information regarding professional PostgreSQL support services. This Request for Information (RFI) is part of a two-stage procurement approach to gather market insights and better define DPI’s requirements.

This RFI is for information gathering only and is not a competitive evaluation or shortlisting process. There will be no scoring or ranking of responses at this stage. A subsequent Request for Quote (RFQ) will be issued shortly after to invite formal proposals based on insights from this RFI.

The objective of this RFI is to understand the current supply market, available support models, pricing structures, and contracting preferences, to inform the final RFQ scope and evaluation criteria.
Background information / Compatibility requirements
Details
The key objectives of this RFI are to:

• Identify suppliers with the technical capability and experience to support PostgreSQL in production environments.

• Understand the market’s capacity to provide 24x7 support and real-time incident response.

• Determine the available support for secondary PostgreSQL components such as PostGIS, PgAudit, PgBackRest, and replication/high-availability solutions.

• Gather insights into innovative service delivery approaches that improve resilience and reduce downtime.

• Inform the development of a well-targeted RFQ including appropriate scope, evaluation criteria, and contractual arrangements.
Supplier lists selected
Lists
  • IT & Telecomms
Categories selected
Categories
  • IT & Telecomms
    1: IT Services
    2: Services - Application Expertise
    3: Services - Architecture & Design
    4: Services - Business Process Expertise
    5: Services - Consultants
    6: Services - Managed Services
    7: Services - Other
    8: Services - Outsourced Services
    9: Services - Software Support & Maintenance
    10: Services - Strategy & Analysis
    11: Services - Support
    12: Software - Other
Regions of Service
Locations
  • Australian Capital Territory
    1: ACT (all other areas)
    2: Offshore (ACT)
  • New South Wales
    1: Offshore (NSW)
    2: Sydney
  • Northern Territory
    1: Darwin
    2: Offshore (NT)
  • Queensland
    1: Brisbane
    2: Gold Coast
    3: Offshore (QLD)
  • South Australia
    1: Adelaide
    2: Outer Adelaide
  • Tasmania
    1: Greater Hobart
    2: Offshore (TAS)
  • Victoria
    1: Melbourne
    2: Offshore (VIC)
  • Western Australia
    1: Offshore (WA)
    2: Perth

Regions of service locations also include areas outside of Australia.
Information requested by others
12/Sep/2025 10:51 AM
Question:
Hi team,

• Could you provide an overview of your current PostgreSQL deployment, including the approximate number of database instances and environments in use?

• Which versions of PostgreSQL are currently managed, and which version constitutes the majority of your deployment? Additionally, please specify the latest version in operation.

• Are your PostgreSQL deployments distributed across various operating system versions? If so, what is the primary OS currently supporting your PostgreSQL landscape?

• Is PostgreSQL predominantly deployed on-premises or in cloud environments within your organization? Please share any relevant details regarding your deployment strategy.

• What support model do you prefer: exclusively onshore, or would a hybrid (onshore-offshore) cost-effective approach be suitable for your needs?

• Do you have a roadmap for expanding or migrating your PostgreSQL environment? Are any upgrades or cloud migrations planned in the near future?

• Is your PostgreSQL database deployed as an enterprise-supported edition (such as via EDB), managed through platforms like AWS RDS or Azure Database for PostgreSQL, or operated as a community/open-source edition managed internally with custom configurations?

• Over the past 6–12 months, what has been the average monthly ticket volume for this environment, broken down by incidents, service requests, and change requests?

Answered on 16/Sep/2025 08:31 AM:


Response provided as per Addendum 2
Updates made to this Request
12/Sep/2025 10:04 AM
Please note: The following addendum has been recently added.

1. Added: (Addendum) RFI Addendum 1 - ITPR20251407- PostgreSQL Support.pdf

Please consider this addendum when responding.

15/Sep/2025 09:43 AM
Please note: The following addendum has been recently added.

1. Added: (Addendum) RFI Addendum 2 - ITPR20251407- PostgreSQL Support.pdf

Please consider this addendum when responding.