Queensland Ambulance Service

A-4020

Thursday 09 October 2025 (E. Australia Standard Time)

Tuesday 04 November 2025 02:00 PM (E. Australia Standard Time) CLOSED

Monday 27 October 2025 02:00 PM (E. Australia Standard Time)

Monday 02 February 2026 (E. Australia Standard Time)

Queensland Ambulance Service

Kedron Park Rd
Wooloowin, Queensland
Australia

https://www.ambulance.qld.gov.au/

The Queensland Ambulance Service (QAS) is established by the Ambulance Service Act 1991 and operates as a statewide service as a division within Queensland Health. It is within this role that our organisation delivers ambulance response services, emergency and non-urgent patient care and transport services, inter-facility ambulance transport, casualty room services, planning and coordination for multi-casualty incidents and disasters, and confidential health assessment and information services. We are a trusted and critical partner in the health care system of Queensland, and we operate to provide care for Queenslanders, 24 hours a day across all corners of the state, in a diverse range of communities and locations, including via telephone and virtual modes of communication.

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

The Queensland Ambulance Service (QAS) is issuing a Request for Information (RFI) for a modern, enterprise-grade Mobile Data Dispatch and Communication Solution.

Goods or Services Required:

QAS seeks to replace its current fleet of approximately 1,000 fixed-vehicle Mobile Data Terminals (MDTs) with a comprehensive solution to service approximately 6,500 users. The required solution will include:

A core software platform (likely SaaS) for dispatch, messaging, mapping, and real-time location tracking.

Compatibility with a range of modern, non-proprietary hardware (e.g., iOS/Android tablets and smartphones).

Professional services for system integration, particularly with the existing QAS Computer-Aided Dispatch (CAD) system.

A robust, ongoing managed service agreement for 24/7/365 support and maintenance.

Expected Timing:

This RFI is for market research and planning purposes to inform a future procurement strategy. The closing date for RFI submissions is 2:00 pm AEST, 04 November 2025.

Location of Delivery:

The solution will be deployed to QAS staff operating across the entire state of Queensland, including metropolitan, regional, and remote locations. Implementation and support services may be provided remotely, however, a demonstrated local or Australian-based support capability is highly desirable.

The current MDT system is a mission-critical tool for QAS front-line operations. However, it is based on aging hardware and end-of-life technology, which presents an increasing operational risk and limits our ability to leverage modern technological advancements. This RFI seeks information on next-generation solutions that can meet the evolving needs of a dynamic emergency service.

Potential solutions must demonstrate compatibility and a clear integration pathway with the following key systems and standards:

CAD System: Deep, bi-directional integration with a third-party Computer-Aided Dispatch (CAD) platform is a critical requirement.

Communication Networks: The solution must be capable of seamless, automatic switching between 4G/5G, Wi-Fi, and Satellite networks to ensure resilient connectivity. It must also be architected to integrate with future systems like the In-Vehicle Communications System (IVCS), Queensland Critical Communications Modernisation (QCCM), and Public Safety Mobile Broadband (PSMB).

Hardware & OS: The solution must be hardware-agnostic, supporting modern iOS and Android operating systems on a variety of commercial off-the-shelf devices.

Security & Identity: Must integrate with Microsoft Azure AD / Entra ID for Single Sign-On (SSO) and comply with Queensland Government security policies, including mandatory Australian data sovereignty.

Beyond the technical requirements, QAS is seeking a solution and a long-term partner that can deliver the following key business outcomes:

Improved Safety & Situational Awareness: Provide front-line officers with real-time, intuitive access to incident details, hazard warnings (Caution Notes), and accurate mapping to enhance safety and decision-making.

Enhanced Operational Efficiency: Reduce reliance on voice radio communications, streamline workflows from dispatch to incident completion, and provide dispatchers with a clear, real-time view of all field resources.

Mission-Critical Reliability: Deliver a highly available (99.9%) and resilient solution with robust offline functionality, ensuring continuity of operations in any location or network condition.

Whole-of-Life Value: The solution must be scalable, easy to maintain and update, and represent a clear total cost of ownership, avoiding vendor lock-in with proprietary hardware.

Service Level Agreements (SLAs): The chosen solution will be underpinned by a comprehensive SLA that guarantees performance, availability, and timely 24/7/365 support for a mission-critical system. Standard commercial warranties for any proposed hardware and software performance will be expected.

Project Benefits: Ultimately, this project will equip QAS paramedics with a modern, reliable, and intuitive tool, enabling them to respond more safely and efficiently, and improving health outcomes for the Queensland community.

• Australian Capital Territory
  1: ACT (all other areas)
  2: Canberra
• Northern Territory
  1: Darwin
• Queensland
  1: Brisbane
  2: Central West
  3: Darling Downs
  4: Far North
  5: Fitzroy
  6: Gold Coast
  7: Mackay
  8: North West
  9: Northern
  10: Offshore (QLD)
  11: South West
  12: Sunshine Coast
  13: West Moreton
  14: Wide Bay-Burnett
• South Australia
  1: Adelaide
• Victoria
  1: Melbourne
• Western Australia
  1: Perth

Regions of service locations also include areas outside of Australia.

None...

Please note: The following attachment has been recently added.

1. Added: Attachment 1 - High Level Business Requirements Specification.pdf

Please consider this attachment when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 1_A-4020 RFI Mobile Data Dispatch.pdf

Please consider this addendum when responding.