Question:
Hello,

Data range provided in attachment 3 spans the years 2021 and 2022. Are you able to provide more recent data that accurately represents your current operations, or are you confident the data provided accurately represents QFD's requirements for 2026 onwards?

Thank you

Answered on 26/Feb/2026 08:59 AM:


The historical dataset has been used at the Expression of Interest stage to provide a stable and verified baseline for the purpose of short-listing suppliers. Given the preliminary nature of this stage, the information supplied is sufficient to assess capability and indicative capacity. More current and detailed data will be released during the next phase of the procurement process to enable shortlisted suppliers to prepare comprehensive responses.

Question:
We have the following questions to be clarified/responded. Thank you.

1. Please advise the expected contract award date.

2. What is the expected go-live (operational start) date for warehouse and transport operations?

3. What transition period does QFD expect from the incumbent to the new 3PL?

4. Will go-live be phased (Warehouse first, then Transport) or a single activation?

5. Please advise total current stock on hand (SOH) by pallets, cartons, and SKU.

6. Please provide Inbound Packing measures, ideally per item (unit measures, units per carton, carton measures and units per pallet and carton per pallet).

7. Is the warehouse storage layout (pallet, LSS, CLS dimensions) mandatory or can the 3PL re-engineers the layout and the storage type?

8. Please confirmed warehouse operating hours requested are 6am to 6pm, in this case is required 1 or 2 shift, or we can propose?

9. Does QFD require any additional value-added services (kitting, assembly, labelling beyond packaging)?

10. Should the 3PL size staging areas to specific m² requirements?

11. Is dedicated warehouse space required, or is co-mingled (multi-client) 3PL warehouse acceptable?

12. Please confirm if any SKUs are classified as Dangerous Goods and if DG storage is required.

13. Please confirm the heaviest and bulkiest SKUs to determine manual handling and MHE requirements or eventually share the weights of the SKUs.

14. Do any items require specialised lifting assistance (e.g., cranes, vacuum lifts)?

15. Please confirm total annual consignments by service type (standard, courier, urgent).

16. Are weekend or after-hours deliveries required?

17. Are time-slot deliveries required for all sites or only selected stations?

18. Do all residential / PO Box deliveries require pre-delivery call-ahead?

19. Does QFD require sign-on-glass POD for all deliveries?

20. Please confirm SAP S/4HANA modules in scope (MM, SD, EWM?).

21. Could you please share Interface/technical documentation for the integration API or EDI (With the messages and structure)?

22. Please confirm preferred integration frequency (real-time vs batch).

23. Does QFD require a customer-facing delivery tracking portal?

24. Please confirm expected historical returns volume per month.

25. Are recalls localised, statewide or product-specific, for example safety items?

26. Does QFD require refurbishment, testing, laundering or certification of returned items?

27. Please confirm governance model (weekly ops call, monthly QBR).

28. Will QFD provide SOPs for receiving, picking, dispatch and returns?

29. Please confirm contract duration (initial term + optional extensions).

30. Please confirm indexation mechanism for warehouse and transport rates review and adjustments.

31. Does QFD require insurance certificates or specific insurance levels (stock, liability)?

32. Please confirm payment terms (e.g., 30 days EOM).

33. Please confirm operational audit requirements (WHS, security, performance).

34. Is QFD requiring any specific certifications (ISO 9001, 14001, 27001, 45001)?

35. Is it possible to adjust or restructure the rate card?

36. The volumes in the rate card for which year do they apply?

37. Can we add columns to clarify concepts and UOM definitions in the rate card?

38. Are inbound cartons received palletised or loose?

39. What percentage of receipts are loose cartons vs palletised?

40. What is the average carton size (dimensions) for inbound receipts?

41. Is it common to receive full containers?

42. What is the percentage split of overseas vs local supplier receipts?

43. Can inbound pallet and carton receiving be split into separate charging items in the rate card?

44. Is the Number of GRA charged per unit or per transaction?

45. What is the difference between Number of GRA and Number of GRA line items, ASN and lines?

46. Does the Documentation Fee refer only to ASNs or more inbound documents?

47. What truck types are used for inbound deliveries (rigid, semi, tailgate)?

48. Average number of cartons or pallets per inbound shipment?

49. Are there any specific tasks required during unloading or receiving?

50. Is there any required QA/QC process during the inbound?

51. With 2500 locations can the 3PL propose the optimal mix of Pallet/LSS/CLS locations?

52. Are any SKUs restricted to specific storage modes?

53. What is the difference between Order and Order Line charges?

54. Can admin work be allocated to Order and execution tasks to Order Line?

55. Should deliveries be palletised or loose loaded, or does it depend on destination?

56. Define Cycle Count per Month frequency (3x/year? 4x/year?)?

57. Can Stock Check be billed at man hourly rate due to variable effort?

58. Can disposal be charged as cost-plus?

59. Pallet hire appears in additional items but storage requires pallets included — can pallet hire be cost-plus?

60. Could consumables such as overpacking cartons, shrink wrap, pallets, etc. be invoiced as cost-plus?

61. Please provide MSDS for DG items (fuel cans, foam, lithium batteries) and average volumes for stock on hand

62. Are any products subject to shelf life?

63. Do any products require serial/batch/lot/expiry date traceability? If so, what is the %?

64. What are the projected growth volumes for the next 3 to 5 years?

65. What inventory strategy is required, FIFO, FEFO, etc.?

Answered on 10/Mar/2026 11:39 AM:


Please refer to Addendum 1 for our response.

Question:
Appendix A – Statement of Requirements - 2.2 Resources / Personnel - Are there any security clearance or compliance requirements for drivers delivering to certain locations?

Appendix A – Statement of Requirements - 2.11 Delivery Issues and Futile Deliveries - In the event of a failed delivery to a residential address, what process should be followed and how many redelivery attempts are expected before returning freight to the warehouse?

Appendix A – Statement of Requirements - 2.4 Distribution Vehicles and Drivers - Are there any site access constraints that require specific vehicle types (e.g. rigid vehicles only, tailgate mandatory, or 4WD access for remote locations)?

Attachment 2 – Transport Rate Response Schedule -Delivery Data - Can you confirm that the 13-week dataset provided is representative of a typical operating period and can be used as a basis for annualised pricing assumptions?

Attachment 2 – Transport Rate Response Schedule - Delivery Data - Can you confirm the expected annual growth or reduction in shipment volumes over the contract term so suppliers can account for capacity planning and pricing stability?

Appendix A – Statement of Requirements - 2.4 Distribution Vehicles - Can you confirm whether any deliveries require manual handling beyond standard courier practices (e.g. inside delivery, unpacking, or equipment positioning)?

Are all the SKU's Barcoded?

Is there a Return Procedure?

What is the process for product destruction?

What is the cut off time for orders?

Timing and frequency of stocktakes

When would a successful 3PL kick off transition?

Can we clarify the stock turns, the rate card date suggests 600 pallets storage turning 12 times a year. Appears high.

How many new SKU's per year are created on average

Is there Batch on Manufacturing date controls required

Are there same day orders? If so, how many on average

Are there any SKU's that go out in kit form

Answered on 10/Mar/2026 11:40 AM:


Please refer to Addendum 1 for our response.