We have read and understood the Conditions of Offer, as referenced in Part A - ITO Particulars and Conditions of Offer?

We have read and understood the QITC Contract Conditions, as referenced in Part B – Contract Documents and completed the blue highlighted sections?

Have you completed all questions and responded to all Requirements in full, as applicable and specified in Part C – ITO Response Schedules, including: any Attachments?
(a) Schedule A – Response Schedule;
(b) Schedule B – Alternative and Innovative Offers; and
(c) Part B – QITC Comprehensive Contract
(d) Part C1 – Requirements and Response Schedule.
(e) Part C2 – Pricing Tables

We have inserted your company name or logo in the footer of this document?
We have checked that all attachments provided with you offer are correctly named, labelled and referenced throughout?
We have provided a current Certificate of currency for insurances required?
If "no", a copy of certificates will be required prior to entering into any Contract

Question:
As per section 3.5.4 of the 'TMR1 – Business Requirements Overview', the Smart Ticketing Service Provider MSTR Application is designed to open the TOMS application and pre-populate customer and token data into the interaction.

The interface documents 'NGTS FEIMS Interface Control Document' and 'DI-66 External Interface Specification' describe the interaction between the MSTR and the TOMS application using Android Intent.

Given your requirement for the TOMS application to run on both Android and iPhone (iOS) devices, is there documentation available that describes the equivalent interface for iOS devices?

Answered on 03/Dec/2025 07:53 AM:


Please see clarification C001 attachment.

Question:
I’m writing to request an extension for the response to this Tender. Given the depth and complexity of the solution we would request for additional 2 weeks to submit a response.

Please advise if this would be possible.

Answered on 03/Dec/2025 07:53 AM:


Please see clarification C001 attachment.

Question:
1. 1 TL25-00185_Part_C1-Requirements_and_Response_Schedule Regarding Data Migration:

a. Which existing systems will serve as data sources for migration? Kindly mention all possible sources.

b. What specific data entities from the current source system(s) need to be migrated?

c. Will the required data be extracted and provided to Infosys? If not, are there dependencies on external vendors for accessing or extracting data?

d. Will we need to migrate attachments, documents, or multimedia files linked to offence records?

2. TL25-00185_Part_C1-Requirements_and_Response_Schedule Regarding Data Migration:

a. Approximately how many tables, records or transactions are expected to be migrated?

b. Should historical data (e.g., past offences, closed cases) be included, or only active/current data?

3. 3 TL25-00185_Part_C1-Requirements_and_Response_Schedule Regarding Data Migration:

a. Has the existing data been validated or cleansed recently? Should we include data cleansing as part of migration? If yes, what is the expected degree of cleansing?

b. Are there known data quality issues (duplicates, incomplete records, etc..) that we should account for?

4. 4 TL25-00185_Part_C1-Requirements_and_Response_Schedule Regarding Data Migration:

a. Do you have any preferred tools or technologies for migration (e.g., Microsoft Data Migration Framework)?

b. Should we leverage existing licenses or propose new tools?

5. 5 TL25-00185_Part_C1-Requirements_and_Response_Schedule Regarding Data Migration:

a. What level of validation and reconciliation reports are expected post-migration?

6. 6 TL25-00185_ITO_Part_A-Particulars_and_Conditions Regarding the evaluation criteria:

a. It is mentioned that a Live Trial needs to be submitted. Could you please confirm when this submission is expected?

b. Are there any specific scenarios or use cases you would like us to build in the trial instance? If Yes, please share the details.

7. 7 TL25-00185_Part_C1-Requirements_and_Response_Schedule Regarding Power Bi Reports:

a. What are the data sources for this project? (e.g., SQL databases, Excel, SharePoint, APIs)

b. What kind of visualizations are you looking for? (e.g., bar charts, line graphs, maps)

c. How often should the data be refreshed? (e.g., daily, hourly, real-time)

d. Is there any RLS needs to be implemented in Power Bi Reports.

Answered on 03/Dec/2025 07:53 AM:


Please see clarification C001 attachment.

Question:
Req 3.3.2.23 of 'TL25-00185_Part C1-Requirements_and_Response_Schedue' states that the electronic ATT card template will match the Translink paper ATT card.

Can an example of the Translink paper ATT card please be provided, so we can understand the format of the template?

Answered on 03/Dec/2025 07:53 AM:


Please see clarification C001 attachment.

Question:
Request for Extension: TL25-00185 – Transport Offence Management System

Dear PSPT Procurement Team,

We have reviewed the requirements and believe our solution is an excellent fit for the NSO’s objectives, particularly regarding the need for a mature, SaaS-based mobile solution. We are very eager to submit a proposal.

However, due to the concurrent release of several significant tenders across the Queensland Government sector in recent weeks, our bid team is currently navigating a period of exceptionally high resource contention.

To ensure we can dedicate the necessary subject matter experts to this specific response—and provide TMR with a comprehensive, well-considered, and fully compliant offer—we respectfully request an extension of the closing date by two weeks, to Friday, 19 December 2025.

This additional time would allow us to manage our internal resource allocation effectively and ensure that our proposal delivers the best possible value and detail for the Department, rather than a rushed submission.

We appreciate your understanding of the current market activity and look forward to your favorable response.

Answered on 03/Dec/2025 07:53 AM:


Please see clarification C001 attachment.

Question:
With the mobile platform for Infringement Officers, will TMR be using a standard platform, either iOS or Android with devices managed by TMR. Can the Infringement Officer capability be built focused on one platform over another?

Answered on 03/Dec/2025 07:54 AM:


Please see clarification C001 attachment.

Question:
TL25-00185_ITO_Part_A-Particulars_and_Conditions 3.1.2 - Part B- Contract Documents

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Can the customer please share the following documents that are listed however have not been provided.

(c) Annexure A - Designated Environments Specifications

(d) Annexure B - External Interface Specifications - Phase 1

(e) Annexure C - 05.087.s.024.NGTS RPMD FEIMS ICD - Rev K.1

(f) Annexure D-TRAILS

Note: Only the QITC Comprehensive Contract and Business Requirements Overview were provided. Documents were included in a folder called Archive however do not cover all of the above.

Answered on 17/Dec/2025 01:41 PM:


Please see Clarifications C002 posted to the listing.

Question:
Reference: TL25-00185-Part_C2_Pricing_Tables - Tab 1. As-a-Service.

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Can the Customer please provide further clarification in terms of what is expected to be answered in Table 3.1 - Software-as-a-Service (increments of 5 for each licence/user type) and Table 3.2 - Platform-as-a-Service (increments of 100)?

Answered on 17/Dec/2025 01:42 PM:


Please see Clarifications C002 posted to the listing.

Question:
Reference: VP487116_Addendum_YL25_00185 Schedule 1 - TMR Information Security Supplier Quesstoinnaire - C001.xlxs.

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The excel sheet is not allowing a response to be entered in Column J - "Explain if not applicable" (if No is selected in Column I - Applicable).

Do we need to provide a response here?

Answered on 17/Dec/2025 01:42 PM:


Please see Clarifications C002 posted to the listing.

Question:
1. WIP_TL25-00185_Part_C1-Requirements_and_Response_Schedule - How many integration needed and what are the use of integration systems.

2. WIP_TL25-00185_Part_C1-Requirements_and_Response_Schedule - The solution shall be designed as per web service specification.

3. WIP_TL25-00185_Part_C1-Requirements_and_Response_Schedule - Please elaborate this requirement - Offender lookup is 5 secs on application and desktop

4. WIP_TL25-00185_Part_C1-Requirements_and_Response_Schedule - Please elaborate this requirement - Interaction questions and responses

5. WIP_TL25-00185_ITO_Part_C-Response_Schedules - Does DTMR have a preferred Test Automation tool for this program? or are you open to considering vendor proprietary Test Automation Tool / commercial tool/ Open source automation tool?

6. WIP_TL25-00185_Part_C1-Requirements_and_Response_Schedule - Is mobility testing conducted using physical devices or cloud-based solutions, or a combination of both?

Answered on 17/Dec/2025 01:42 PM:


Please see Clarifications C002 posted to the listing.

Question:
You have indicated the system must support 180 Authorised Persons who would be out in the field issuing fines. Can you please indicate how many Administrative users are required?

Answered on 05/Jan/2026 11:02 AM:


Please see Clarification C003 for the response.

Question:
Section 3.6.6 in 'TL25-00185_Part_C1-Requirements_and_Response_Schedule' consists of the following:

3.6.6.1 The solution can support the number of current users as identified in 3.6.6 Scalability and Capacity of the Shcedule TMR1 - Business Requirements.

3.6.6.2 The solution shall be designed to accommodate future expansion including additional users and organisations, as directed by the customer.

However, The document referenced 'Shcedule TMR1 - Business Requirements' does not seem to be available in any of the published documents. Could you kindly clarify where we would locate this document and find this information?

Answered on 05/Jan/2026 03:04 PM:


Please see clarification C004 for the response to this question.

Question:
How much backup storage and archive storage does the department require, split between file and data? E.g. 50GB for Files and 50GB for Data

Answered on 07/Jan/2026 03:45 PM:


Please see Clarification C005 for a response to this question.