Question:
1. To best tailor our Phase 4 approach, it would be helpful to understand if the scope is primarily a seamless extension of what is currently in place, or if there are specific delivery bottlenecks from previous phases that QBCC is seeking a new vendor to resolve.

2. Recognising that bringing on a new vendor for Phase 4 introduces a transition element, what does a successful onboarding and handover process look like for the department to ensure zero disruption to current operations?

3. Noting that Phase 3 recently delivered the Salesforce Experience Cloud baseline and Owner Builder services, what is the current state of the Phase 3 architectural documentation, workflow component library, and automated test scripts that a new vendor will inherit during the Phase 4(a) Discovery & Design period?

Answered on 02/Jul/2026 11:56 AM:


The team will respond to your query by COB tomorrow (Friday 3rd July)

Question:
1. Are there any active constraints, technical debt, or known limitations within the current Phase 3 Salesforce Experience Cloud implementation that the Proposed Solution must account for during the Phase 4 design?

2. Regarding the alignment with Queensland Digital Identity (QDI) and myID, has QBCC already secured the necessary governance approvals for these integrations, or will the Proposed Solution need to factor in time to facilitate this approval process?

3. The requirements mandate automated document processing using OCR and AI-assisted validation. Does QBCC have a preferred or existing third-party vendor for this service, or should the Proposed Solution recommend and include the licensing for a new OCR/AI capability?

4. For the TechOne integration, what specific APIs or middleware does QBCC currently utilise to facilitate real-time or batch data exchange?

5. Given the mandated WCAG 2.2 AA compliance, if inherent platform limitations within Salesforce OmniStudio prevent full compliance, what is the formal QBCC governance process for accepting compensating controls?

6. For external integrations (ASIC, NPCS, AFSA, Title Search), are the API gateways, authentication credentials, and data-sharing agreements already established by QBCC and ready for consumption?

7. Is the BPOINT integration for Phase 4 purely an extension of the existing Phase 3 configuration, or are entirely new merchant facilities and transaction types required?

8. Can QBCC detail the specific Drupal CMS integration pattern implemented in Phase 3 that the Proposed Solution will need to adopt or extend for content management?

9. Regarding the dual-signatory workflow requirement, does QBCC have existing legal or policy guidelines on how digital signatures must be captured, audited, and stored within Salesforce?

Answered on 02/Jul/2026 12:00 PM:


Hi, I have passed the questions on to the project team and will respond by COB tomorrow.

Question:
Hi there,

We have unfortunately lost a week due to planned leave of one of our key resources for this response. Would it be possible to have an extension by one week for the response? This is to ensure we are able to respond to the standard expected by both QBCC and us.

Thank you!

Answered on 02/Jul/2026 11:59 AM:


Hi Grace, I have passed the question on to the project team and will respond back to you, hopefully today - worse case by COB tomorrow (Friday 3rd July)

Question:
Hi, just wanted to confirm format - do you want departures should be marked up in the contracts document rather than putting together a departures table? Thanks, Helena

Answered on 06/Jul/2026 01:44 PM:


Hi Helena,

Please provide in a Departures table and not the contract.

Regards,

Angela

Question:
1 (QBCC2026561_QBCC_Portal_Phase_4-QITC_Schedule_2_Project_Implementation_&_Pa (1) - Milestones (Staged Implementation)): Please provide the details on how many releases expected ? Document says 10 monthly releases in 7 calendar months. Please clarify.

2 (QBCC2026561_Portal_Phase_4_Requirements_v1.0-15_June_2026 - Delivery Approach): Is there a regression test suite available for Phase 3 functionality? How frequently is this being run? Which tool was used for automation?

3 (QBCC2026561_Portal_Phase_4_Requirements_v1.0-15_June_2026 - Project Phases): What is the connection between the Field Services implementation and the new Salesforce Experience Cloud portal?

4 (QBCC2026561_Portal_Phase_4_Requirements_v1.0-15_June_2026): Please provide current metrics for the legacy myQBCC portal, including registered users, active users, in-flight application volumes, historical data volumes, and the number of URLs requiring redirection.

5 (QBCC2026561_Portal_Phase_4_Requirements_v1.0-15_June_2026): Please provide details of the current Salesforce landscape, including org strategy (production/sandbox structure), key managed packages, Salesforce edition, PSS capabilities enabled in Phase 3, and any platform limitations known to QBCC.

6 (QBCC2026561_Portal_Phase_4_Requirements_v1.0-15_June_2026): Please provide available solution architecture diagrams, integration architecture diagrams, data models, environment topology, and Phase 3 project artefacts required to support Discovery, estimation, and delivery planning.

7 (QBCC2026561_Portal_Phase_4_Requirements_v1.0-15_June_2026): Please confirm whether Salesforce Marketing Cloud is already implemented and operational. If yes, please provide the current architecture, business units, journeys/templates in scope, and any implementation constraints.

8 (QBCC2026561_Portal_Phase_4_Requirements_v1.0-15_June_2026): The requirements reference Role Matrixes in Annexes A and B of the Functional Requirements specification. Please provide these annexures and any detailed RBAC model currently used within Salesforce and related systems.

9 (Requirements – External Verification Integrations (Section 7)): Please provide the current integration architecture and interface inventory delivered as part of Phase 3, including Salesforce Experience Cloud, PSS, Marketing Cloud, Drupal and backend system integrations.

10 (Schedule 2 – Discovery & Design Activities (Specify integration patterns for external systems): Is there an existing enterprise integration platform (e.g. MuleSoft, Boomi, Azure Integration Services) currently in use, or are all integrations expected to be implemented through Salesforce OmniStudio/Integration Procedures?

11 (Overall Scope): Please provide an inventory of all systems that will participate in the Phase 4 solution, including source systems, target systems, external agencies, and supporting platforms.

12 (Schedule 2 – Discovery & Design): Which integrations are already operational today (including Phase 3 assets) and expected to be reused, enhanced, or replaced as part of Phase 4?

13 (Requirements – Transition Requirements): Is historical portal data expected to be migrated, integrated, or retained within existing platforms following transition to the new portal?

Answered on 08/Jul/2026 09:38 AM:


Hi Andrew,

I have passed on your questions and will be uploading responses in an excel document to a number of supplier clarifications by COB today.

Regards,

Angela

Question:
Good morning,

My understanding is that some technical questions were asked last week for this Invitation to Offer. Can you please help me navigate to where the responses are stored? Many thanks.

Answered on 08/Jul/2026 10:05 AM:


Dear Suppliers,

I have uploaded responses to a number of clarifications via an addendum (please see the attachments for this Tender).

The file name is - 'Vendor Panel UPLOAD 1' and the document is a pdf.

If you cannot find the attachment or open the document - please email me angela.carroll@qbcc.qld.gov.au and I shall forward the document to you this way.

If your clarification question is not listed, please wait for the 2nd upload of responses which will be posted by COB tomorrow 9th July.

Regards,

Angela