Question:
Artefact Ref - 2._TMRICT26026-ITO_Part_B-NAAS_Draft_Contract_v1.2

Please review and respond to the following questions:

1. Clause 9 - User Documentation appears to be incomplete - please advise applicable position

2. Clause 11 - Customer Inputs appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

3. Clause 14 - Performance reviews appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

4. Clause 18 - Liquidated Damages appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

5. Clause 19 - Training appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

6. Clause 25 - Customer's Personnel appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

7. Clause 16 - Acceptance Testing appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

8. Clause 33.1 Supplier's liability on cap appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

9. Clause 34 - Insurance does not refer to Cyber Insurance however other documents do - please confirm whether Cyber Insurance is mandatory and should be included in the contract

10. Clause 34.3 - Exclusions and deductibles for insurance policies appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

11. Clause 37 - Reports appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

12. Clause 39 - Business hours have two options - can you confirm which of the two apply

13. Clause M3-15 - Scheduled Downtime appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

14. Clause M3-16 - General Support appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

15. Clause M3-18 - Service Credits - please advise expectation of service credits

16. Clause M3-19 - Disaster Recovery appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

17. Clause M3-22 - Audit appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

18. Clause M3-24 - Customer responsibilities appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

19. Clause M6-1 - Acceptance Testing appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

20. Clause 8 of Module 6 - Requirements for Procedure Manuals appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

21. Clause 18 of Module 6 - Audit - appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

22. Schedule 6 - Financial Security - please advise position for Financial Security for this engagement

23. Schedule 9 - Acceptance Testing - please provide position for Acceptance Testing and management of Test Environments. Specifically for Test Environments. These should be owned by the Customer. Other than where as PaaS is offered.

Answered on 01/Jun/2026 09:53 AM:


Artefact Ref - 2._TMRICT26026-ITO_Part_B-NAAS_Draft_Contract_v1.2

Please review and respond to the following questions:

1. Clause 9 - User Documentation appears to be incomplete - please advise applicable position

This clause is intentionally left incomplete in the draft contract. The final requirements for user documentation will be agreed during contract negotiations, informed by the successful Supplier’s proposed approach.

2. Clause 11 - Customer Inputs appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is intentionally left incomplete. Customer Inputs will need to be finalised through the contract negotiation process. Suppliers are not required to prescribe detailed Customer Inputs beyond what is necessary to support their solution description.

3. Clause 14 - Performance reviews appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is draft and will be finalised during contract negotiations. The intent is that performance review mechanisms (including KPIs and governance forums) will be aligned to the agreed service model and Supplier proposal.

4. Clause 18 - Liquidated Damages appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

Liquidated damages provisions are intentionally not populated at this stage. Any LD regime will be established during contract negotiations.

5. Clause 19 - Training appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is a placeholder. Training requirements will be finalised through negotiation, informed by the successful Supplier’s proposed operating model and transition approach.

6. Clause 25 - Customer's Personnel appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is intentionally incomplete. Roles and responsibilities of Customer personnel will be clarified and agreed during contract negotiation.

7. Clause 16 - Acceptance Testing appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

Acceptance Testing remains draft and will be completed during negotiations, supported by Schedule 9 and the agreed delivery and assurance approach. Suppliers should outline their proposed approach in their response.

8. Clause 33.1 Supplier's liability on cap appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

Liability caps are not specified at ITO stage. The final liability position will be determined during contract negotiation, consistent with QITC principles, risk allocation, and the commercial profile of the engagement.

9. Clause 34 - Insurance does not refer to Cyber Insurance however other documents do - please confirm whether Cyber Insurance is mandatory and should be included in the contract

Insurance requirements, including any Cyber Insurance, will be confirmed during contract negotiation. Suppliers should propose their standard insurance profile, including cyber coverage where applicable, for assessment.

10. Clause 34.3 - Exclusions and deductibles for insurance policies appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is intentionally incomplete. Acceptable exclusions and deductibles will be agreed during contract negotiation, informed by the Supplier’s proposed policies.

11. Clause 37 - Reports appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

Reporting requirements are draft and will be finalised during contract negotiation to reflect the agreed governance framework and reporting expectations.

12. Clause 39 - Business hours have two options - can you confirm which of the two apply

Where multiple options are presented, the applicable position will be agreed during contract negotiation based on the finalised service model and operating requirements.

13. Clause M3-15 - Scheduled Downtime appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This is a placeholder. Scheduled downtime arrangements will be agreed during contract negotiation, aligned to the Supplier’s service model and availability commitments.

14. Clause M3-16 - General Support appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is draft. General support arrangements (including service levels and support scope) will be agreed during negotiations.

15. Clause M3-18 - Service Credits - please advise expectation of service credits

Service credits are not prescribed at this stage. The service credit regime will be developed and agreed during contract negotiations, informed by proposed SLAs and performance framework.

16. Clause M3-19 - Disaster Recovery appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is intentionally incomplete. DR requirements will be finalised during contract negotiations, informed by the Supplier’s proposed resilience and recovery approach.

17. Clause M3-22 - Audit appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

This clause is draft. Audit provisions will be finalised during contract negotiation, consistent with QITC requirements and the risk profile of the services.

18. Clause M3-24 - Customer responsibilities appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

Customer responsibilities will be clarified and agreed during contract negotiation, based on the final agreed operating model and Supplier solution.

19. Clause M6-1 - Acceptance Testing appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

As with other acceptance testing provisions, this is intentionally incomplete and will be completed during contract negotiations, consistent with the agreed delivery and assurance framework.

20. Clause 8 of Module 6 - Requirements for Procedure Manuals appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

Procedure Manuals are expected to form part of the agreed service delivery artefacts capturing agreed procedures and ways of working. Requirements for procedure manuals are draft placeholders and expected to be agreed during contract negotiation, informed by the Supplier’s service delivery approach.

21. Clause 18 of Module 6 - Audit - appears to be incomplete - please advise applicable position or do you expect this to be provided as part of the response

Audit provisions in Module 6 are intentionally incomplete and will be finalised during negotiations, aligned to the overall audit framework in the contract.

22. Schedule 6 - Financial Security - please advise position for Financial Security for this engagement

Financial security requirements have not been set at this stage. The need for, and form of, financial security will be determined during contract negotiations.

23. Schedule 9 - Acceptance Testing - please provide position for Acceptance Testing and management of Test Environments. Specifically for Test Environments. These should be owned by the Customer. Other than where as PaaS is offered.

Schedule 9 is a draft template containing placeholders (including responsibilities and test environment ownership). The final position, including the provision and ownership of test environments, will be agreed during contract negotiation based on the agreed service model and scope. Suppliers should outline their proposed approach as part of their response.

Question:
The RFP specifies a 30 page limit on additional information. Please clarify if additional 30 pages page limit excludes or includes nominated CVs.

Answered on 29/May/2026 09:30 AM:


Curriculum Vitae (CVs) for nominated personnel are considered supporting evidence and are excluded from the specified page limit. The assumption is that provided CVs are relevant to the roles proposed and are submitted in a reasonable and proportionate format.

Question:
In order to provide a solution diagram as requested in question B.01 of 3a._TMRICT26026_Part_C_Attachment_A-TMR_Information_Security_Supplier_Quest Accuteque B.01, can you respond to the following.

Given that the CPMO will assume accountability for program and project levels management and reporting, is it expected that the CPMO will establish a secure environment in which all parties will require to operate in from a technology perspective or will this be established within an existing technological ecosystem hosted by the TMR?

Answered on 03/Jun/2026 11:27 AM:


It is expected that the CPMO will operate and manage a corporate IT environment independent to TMR's corporate IT environment, of which one NAAS NPT currently operates in.

Question:
Please advise if the CPMO is expected to provide licensing of a PMO solution as part of the service offering for all users including third parties?

Answered on 03/Jun/2026 11:28 AM:


The ITO does not require the CPMO licensing of a PMO tool/solution. If Offers include the use of a specific tool any assumptions regarding licensing (including for third parties) should be clearly articulated in the Offer.

Question:
Hello,

In respect to the organisation chart in of the current national program team (page 11, ‘Attachment 1 – Statement of Scope and Context’), please confirm:

• Of the pale blue boxes ‘Contractor/Service Provider’ which of these roles have an existing incumbent sub-contractor filling the role?

• In responding to the request, is the supplier required to include resourcing for the roles identified in ‘Delivery’, ‘Operations & Support’ and ‘Change and Engagement’ boxes?

Answered on 03/Jun/2026 11:33 AM:


The roles identified by pale blue boxes currently have existing incumbent for all roles except the two Senior Project Manager roles which are currently being recruited, the Comms & Engagement Service manager which is vacant and the Operations and Maintenance Manager which is also vacant. All other roles in pale blue are currently filled as part of the delivery team. For the response to this ITO, the supplier is expected to provide a resourcing model for the PMO only.

Question:
After reviewing your responses in VP509152_TMRICT26026 – Clarification Questions Group 1.xlsx, we have identified several areas where further clarification is required.

Based on your answers to items 3 and 6, it appears that the expectation is for the CPMO to operate in a System Integrator (SI) capacity. This would introduce new commercial agreements between the CPMO and third-party subcontractors. To fulfil this role effectively, we would need visibility into the current commercial arrangements, the ability to honour existing commitments, and the scope to assess and optimise value for TMR. To ensure we prepare the most competitive and accurate response, could you please clarify the following:

Commercial Arrangements

1. During transition-in, will there be an opportunity to review the commercial terms associated with these vendors and, where appropriate, raise change requests for Steering Committee approval?

Technical Environment Expectations

It is currently unclear whether the CPMO is expected to operate within the TMR technical environment or as a standalone environment. Please confirm:

1. Are you expecting the CPMO to provide and manage a standalone technical environment (hosted by the CPMO) with SaaS-based integration and access for all relevant parties, or

2. Should the CPMO operate within the TMR technical environment, with access and management governed by TMR’s RBAC model?

We require clarification on whether the CPMO systems are intended to reside inside or outside the TMR network boundary.

Current PMO Technology Landscape

We have received information regarding the team structure, functional capabilities, and the proposed system architecture for the new platforms. However, could you please confirm whether you have:

- A current-state technical architecture diagram showing how the PMO is supported today from a technology perspective,

or

- Whether the Atlassian suite is the sole set of tools currently used by the PMO.

Answered on 03/Jun/2026 11:36 AM:


Commercial Arrangements - The CPMO is not intended to operate as a traditional System Integrator with complete authority to establish or materially alter commercial arrangements at its sole discretion. For an initial 6 month period any changes to subcontractors will require NAAS Steering Committee approval, thereafter, changes will need to be in agreement with the TMR Contract Manager.

Technical Environment Expectations - The NAAS Production and pre-Production environments operate outside of the TMR network boundary. Hosting and Support services are via an incumbent sub-contractor managing a tenancy in a secure popular third-party platform.

Current PMO Technology Landscape - Additional architectural information beyond Section ""2. High-level ICT architecture diagram of the NAAS solution"" cannot be released at this time. PMO specific tools details cannot be shared but are standard tools used in the industry (Excel, Jira etc)

Question:
It appears that Phase 1 should be well advanced. Could you advise what stage the Phase 1 has achieved to date and whether there have been any substantial issues with the Phase 1 delivery?

Answered on 03/Jun/2026 11:38 AM:


Phase 1 is progressing, with delivered outcomes across Tasmanian, Queensland and Australian Defence Force. Significant preparatory work and progressive rollout of capabilities have been undertaken nationally.

Any delivery challenges are being actively managed through established governance and assurance arrangements.

Question:
Could you please confirm whether the Work Plan supersedes the Program Plan with respect to the budget (both OPEX and CAPEX), given that there are discrepancies between the figures presented in the two documents?

Additionally, the Program Plan includes a defined team structure and headcount, whereas this detail is not reflected in the Work Plan, with a noticeable variance between the two. Could you please clarify which document should be considered the authoritative source?

Answered on 03/Jun/2026 11:47 AM:


The NAAS Phase 2 Work Plan represents the agreed delivery baseline, including scope, timing and budget, and the CPMO is expected to operate in alignment with this.

The Program Plan provides supporting context, including indicative team structures and planning assumptions, which may not be consistently reflected across documents.

Question:
The draft contract requires the Supplier to complete Section 20 (Subcontractors). However, the details of incumbent subcontractors provided by TMR are limited and do not include the legal entity names.

Could you please provide the full legal names and ABN details to ensure accurate completion of this section? This is particularly important as the section is highlighted and requires completion at the time of RFT submission.

Answered on 03/Jun/2026 04:51 PM:


Any additional sub-contractors to those already listed in the National Program Team are to be included at the time of submitting an Offer.   Subsequently when arrangements are made with the National Program Team sub-contractors, this can be finalised with a variation

Question:
Can you advise where the solution build is taking place. Is DEV being performed on vendors environment and then released into TMR hosted environment or is all works being performed and managed on TMR environment. Including DEV, TETS, PRE-PROD and PROD.

Please advise if a central repository has been established for project record keeping and on who's technical environment. i.e. within TMR tenancy

Answered on 03/Jun/2026 11:51 AM:


Production and Pre-Production environments are in a NAAS specific tenancy hosted on a secure third party platform.

Question:
Can you please confirm if all documents (policies and procedures) requested in 3a._TMRICT26026_Part_C_Attachment_A-TMR_Information_Security_Supplier_Quest.xls are outside the 30-page restriction for "additional/supplementary" documents.

Answered on 03/Jun/2026 11:51 AM:


Policy and procedure documents generally available from Suppliers to customers are not counted towards the Offer page counts.

Question:
Good afternoon,

Please see below clarifications:

1
Is the CPMO accountable for delivery outcomes (time, cost, scope), or only for governance, reporting and coordination?

2
Who carries the delivery risk if milestones are not achieved, the CPMO or the delivery suppliers?

3
Are we expected to price the current national program team as part of our response, and will their cost base be provided?

4
How is risk treated if incumbent resources cannot be retained during the transition period?

5
What is the expected size and composition of the CPMO, and how much capability is expected to sit within the CPMO versus the existing national program team?

6
How do you expect the CPMO to manage differences in requirements across jurisdictions? Is the CPMO expected to resolve these or escalate through governance forums for resolution?

7
Section M6-10 of the Module order Form 6 – Managed contracts states that there are managed third party contracts that will be novated to the supplier. Can a list of the contracts to be novated and their details be provided?

8
Module Order form 7 –ICT Professional services has been incorporated into the contract. What is the scope of the ICT professional services to be provided?

9
Can an extension to the closing date of the ITO be provided to allow sufficient time to adequately reflect the responses to the above queries?

Regards,

Answered on 03/Jun/2026 11:06 AM:


1. The Table on Page 8 of TMRICT26026 - Attachment 1 - Statement of Scope and Context articulates the expectations regarding the roles of key bodies/functions where it notes the Steering Committee is accountable for NAAS delivery and the CPMO is responsible for the delivery.

The CPMO is accountable to the Steering Committee for the Project Management of the NAAS National Program Team. The Steering Committee is accountable for the NAAS delivery. The CPMO is not accountable for the individual jurisdictions.

The CPMO’s accountability therefore centres on project management of:

* coordination of delivery

* managing resources

* overseeing and managing delivery in alignment with the agreed NAAS workplan

* ensuring transparent reporting, governance, and risk management

* managing supplier performance and resolving delivery issues

* enabling governance bodies to make informed, evidence-based decisions to support successful program outcomes.

2. The NAAS Steering Committee is accountable for the delivery of the NAAS. The CPMO reports to the NAAS Steering Committee. The CPMO is responsible for delivery which includes ensuring the National Program Team (sub-contractors) deliver in alignment with the milestones.

3. Offers are not required to price the existing National Program Team as part of their response, and the cost base for those resources will not be provided at this time. The resources are currently funded.

4. The CPMO will need to propose in their Offer their approach to managing resourcing of the delivery team, including if incumbent resources cannot be retained.

5. The ITO does not prescribe a fixed size or structure for the CPMO. Suppliers are expected to propose an appropriate structure.

6. The CPMO is expected to manage and coordinate jurisdictional integrations and if issues arise, manage these challenges through appropriate approaches (whether it be discussions or escalation) through the relevant governance forums.

7. This is a draft contract only. There are no identified contracts for novation at this time.

8. The inclusion in the draft contract is to provide a contractual component if an Offer requires it. If an Offer does not require ICT Professional Services then it would not be necessary.

9. The closing date for the ITO remains unchanged. Suppliers are expected to prepare and submit their responses in accordance with the timetable outlined in the ITO.