Tender Details
RFT260048 CCTV Preferred Supplier Arrangement & Maintenance & Support Contract
Business Name
Central Highlands Regional Council
VP Reference #
VP507855
Buyers Reference #
RFT260048
Opens
Thursday 30 April 2026
(E. Australia Standard Time)
Closes
Wednesday 27 May 2026 02:00 PM
(E. Australia Standard Time)
CLOSED
Supplier query cut-off
Sunday 24 May 2026 02:00 PM
(E. Australia Standard Time)
Expected decision
Wednesday 24 June 2026
(E. Australia Standard Time)
Buyer Details
Business Name
Central Highlands Regional Council
Location
65 Egerton St
Emerald, Queensland 4720
Australia
WebSite:
https://www.centralhighlands.qld.gov.au/
Business Info
The Central Highlands region is in Central Queensland, Australia. The region encompasses an area of around 60 000 square kilometres, making it just short of the size of Tasmania.
It is home to around 30 000 people who live in the thirteen unique communities of Arcadia Valley, Bauhinia, Blackwater, Bluff, Capella, Comet, Dingo, Duaringa, Emerald, Rolleston, Sapphire Gemfields, Springsure and Tieri.
Our region is rich in minerals and agriculture, thriving on irrigation sourced from water storage on the Nogoa and Comet rivers. We claim the largest sapphire-producing fields in the Southern Hemisphere.
Major freight routes through the region include the north-south link between Charters Towers and northern New South Wales—identified as the inland transport alternative between Cairns and Melbourne.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
Central Highlands Regional Council (CHRC) is establishing a Preferred Supplier Arrangement for CCTV services, combined with a region-wide maintenance and support contract.
Council’s mandatory standard CCTV platform is Verkada. Tenderers must be capable of supplying, installing, and supporting Verkada cameras and licensing. Responses proposing alternative camera platforms will not be accepted for CCTV supply under this tender.
The engagement covers:
Part A: Design, supply, installation, commissioning and upgrade of Verkada CCTV systems across Council sites.
Part B: Ongoing maintenance and support for Verkada CCTV, selected legacy CCTV systems, and Cambium 60GHz fixed-wireless infrastructure supporting CCTV connectivity.
The contract supports Council’s ongoing CCTV expansion, standardisation, cyber security improvement, and service reliability across metropolitan and remote locations.
Background information / Compatibility requirements
Details
Council operates CCTV across a large regional footprint, with a mix of Verkada and legacy camera systems currently in place. As part of its modernisation program, Council has adopted Verkada as its preferred and mandatory CCTV platform for all new installations, upgrades and replacements.
Key compatibility requirements:
Verkada camera supply and licensing is mandatory for all Part A works.
Suppliers must integrate CCTV with existing Council infrastructure, including networks, PoE, cabinets, wireless backhaul and power arrangements.
The support scope includes Verkada systems, selected legacy CCTV platforms, and Cambium 60GHz wireless links used for CCTV connectivity.
Works occur across diverse environments, including public facilities, depots, utilities, aquatic centres, and remote or low-attendance sites.
Tenderers must demonstrate the technical capability, licensing, and experience required to work safely, securely and consistently across Council’s varied operating environment.
Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)
Details
Council is seeking a supplier that delivers reliable Verkada-based CCTV outcomes, supported by strong documentation, proactive maintenance, and clear accountability.
Mandatory and core conditions:
Supply and support of Verkada CCTV systems only for new and upgrade works.
End-to-end delivery: design, installation, commissioning, handover and lifecycle support.
Compliance with WHS, privacy, cyber security and Australian Standards.
Clear warranties, Verkada licensing management, and vendor coordination.
Service and performance expectations:
Defined SLAs for incident response and restoration, including options for after-hours support.
Proactive maintenance programs to reduce outages and repeat faults.
Asset, architecture and as-built documentation kept current and accurate.
Transparent reporting, monthly metrics and quarterly service reviews.
Project and operational benefits to Council:
Standardised, secure and scalable Verkada CCTV environment.
Improved system availability and public safety outcomes.
Faster procurement through a preferred supplier model.
Better lifecycle visibility for budgeting and capital planning.
Reduced risk through consistent workmanship, governance and documented processes.
Supplier lists selected
Lists
IT & Telecomms
Security Services & Equipment
Categories selected
Categories
IT & Telecomms
1: Hardware - Cameras
Security Services & Equipment
1: Security & CCTV Systems & Maintenance
Regions of Service
Locations
New South Wales
1: Hunter
2: Sydney
Queensland
1: Brisbane
2: Central West
3: Fitzroy
4: Mackay
All Regions of Service locations are within Australia.
Information requested by others
Information requested
None...
Updates made to this Request
22/May/2026 08:35 AM
The Close Date for this Tender has been extended until Wednesday 27 May 2026 02:00PM. No other changes to the released Tender have been made.