Tender Details
Supplier Prequalification QUT Outsourced Parking Operations & Technology
Business Name
Queensland University of Technology
VP Reference #
VP510843
Buyers Reference #
00014133.0
Opens
Thursday 28 May 2026 (E. Australia Standard Time)
Closes
Tuesday 09 June 2026 02:00 PM (E. Australia Standard Time)
Supplier query cut-off
Thursday 04 June 2026 02:00 PM (E. Australia Standard Time)
Expected decision
Tuesday 21 July 2026 (E. Australia Standard Time)
Buyer Details
Business Name
Queensland University of Technology
Location
88 Musk Ave
Kelvin Grove, Queensland 4059
Australia
WebSite:
https://www.qut.edu.au/
Business Info
We're well known as 'the university for the real world' because of our close links with industry and our relevant teaching and applied research. Industry representatives and professionals contribute to our course development, adding a practical perspective to theoretical education.

Our academic staff consult in industry and work on industry projects which often involve students. Staff and students have access to the latest teaching technology.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
QUT is undertaking a Prequalification process to identify suitably experienced and capable Suppliers to deliver a fully managed, outsourced, off-street parking service across its Brisbane campuses at Gardens Point and Kelvin Grove with the opportunity to add additional locations later.

Key to this strategy is the identification of a Supplier with proven capabilities in Parking operations and technology including:

• Customer experience;

• Operational expertise;

• Hardware supply and control; and

• Software and digital management.

This document outlines the Prequalification process which may be used to inform a shortlist of Suppliers based on ability to demonstrate:

1. Compliance with QUT’s mandatory criteria as outlined in Schedule C of this document

2. Satisfactory IT Security as determined by responses in the QUT Security Questionnaire

3. Proven experience delivering services to statutory bodies with highly regulated IT environments

4. A strong track record in delivering “end state” parking solutions aligned with QUT’s operational and user experience expectations

QTender has the following limitations when uploading submission responses:

• Total of no greater than 50 files and 100mb per upload

• File names should contain only Alphanumeric characters and be short and succinct.
Background information / Compatibility requirements
Details
The QUT Campus Services team is responsible for a range of campus services across the university including parking, transport and shuttle bus, security, food and retail, travel, and space management.

QUT's parking facilities serve as key access points for students, staff, and visitors. With 15 car parks and 2,842 bays across Gardens Point (GP) and Kelvin Grove (KG), usage varies by location.

Parking is an important service that underpins the day to day experience of students, staff and visitors across QUT’s campuses. A modern, integrated parking management solution will significantly improve ease of use, reliability and responsiveness—making it simpler for users to find, access and manage parking through contemporary, intuitive systems.

Without modernisation, QUT faces growing challenges including ageing infrastructure, limited automation, poor integration with QUT systems, increasing maintenance overheads, declining user satisfaction, and heightened regulatory and compliance risks.

Currently, parking permits and daily operations are managed internally by the Commercial Services team within Campus Services. Existing parking processes and supporting technologies present operational limitations and opportunities for improvement across service delivery, system integration, operational visibility, and customer experience.
Questions asked by the buyer
Question 1 - [Required]
1A
Cybersecurity Certifications
Do you hold PCI DSS v4.0.1?
Evidence: Please upload your Certification for a recent external PCIDSS Audit by a QSA
Question 2 - [Required]
1B
Cybersecurity Certifications
Do you hold ISO 27001 OR SOC 2 Type II certification?
Evidence: Please upload evidence of ISO 27001 OR SOC 2 Type II certification
Question 3 - [Required]
2A
Do you have an API Catalogue?
Evidence: Please upload details of your API catalogue/Library documentation
Question 4 - [Required]
2B
Can you demonstrate integration capability?
Evidence: Please upload Application Architecture diagram showing integration patterns across identity, enforcement, finance, and reporting systems
Question 5 - [Required]
3A
Can you provide evidence of Single Sign On (SSO) capability?
Evidence: Please upload Architecture diagram demonstrating SSO integration via SAML 2.0 and or OpenID Connect (OIDC) with an enterprise identity provider
Question 6 - [Required]
3B
Can you provide evidence of Single Sign On (SSO) capability?
Evidence: please upload example of deployment of role-based access control aligned to identity attributes (e.g. sample configuration, mapping or screenshots)
Question 7 - [Required]
3C
Can you provide evidence of Single Sign On (SSO) capability?
Evidence: please provide a description of multi factor authentication capability and how it is enforced for both organisational and external users
Question 8 - [Required]
4A
Do you have experience introducing Ticketless / “Windows Up” operations?
Evidence: please upload photos or videos from live deployments demonstrating “Windows up operation”
Question 9 - [Required]
4B
Do you have experience introducing Ticketless / “Windows Up” operations?
Evidence: please upload a list of customers operating ticketless models in an ‘off-street’, ‘behind boom gates’ environment.
Question 10 - [Required]
5
Do you have examples where you have incorporated complex Tariff, Pricing & Policy Controls?
Evidence: please upload two examples of complex tariff use cases, eg multiple tariffs based on location, time, user types (e.g.: staff, student, casual).
Question 11 - [Required]
6
Do you have experience with managing Permits?
Evidence: please upload screenshots and supporting documentation of permits structure, including eligibility rules, user segmentation, discount schemes, and policy controls
Question 12 - [Required]
7
Do you have Maintenance Services in place capable of supporting the QUT campuses at Gardens Point & Kelvin Grove?
Evidence: upload a description of field service model that would support the QUT campuses at Gardens Point & Kelvin Grove.
Question 13 - [Required]
8A
Do you have Enforcement, Infringements & Whitelisting capability?
Evidence: please upload screenshots and supporting documentation of an enforcement and overstay capability for an off-street parking configuration.
Question 14 - [Required]
8B
Do you have Enforcement, Infringements & Whitelisting capability?
Evidence: please upload at least one reference deployment operating a comparable off-street enforcement model.
Attachments to this Request
Documents
3
Supplier lists selected
Lists
  • Parking, Traffic Services & Equip
Categories selected
Categories
  • Parking & Traffic Services & Equipment
    1: Parking Management & Control Services
    2: Parking Management Systems & Equipment
    3: Parking Meters
Regions of Service
Locations
  • Queensland
    1: Brisbane

All Regions of Service locations are within Australia.
Information requested by others
Information requested
None...
Updates made to this Request
Updates
None...