Tender Details
Access this Tender
Provision of Domestic and Family Violence Specialist Court Reception Services
Business Name
Department of Justice
VP Reference #
VP533195
Buyers Reference #
DOJ1016.2627
Opens
Wednesday 11 November 2026 (E. Australia Standard Time)
Closes
Monday 07 December 2026 02:00 PM (E. Australia Standard Time)
Supplier query cut-off
Monday 07 December 2026 02:00 PM (E. Australia Standard Time)
Expected decision
Tuesday 06 April 2027 (E. Australia Standard Time)
Buyer Details
Business Name
Department of Justice
Location
50 Ann St
Brisbane City, Queensland 4000
Australia
WebSite:
https://www.justice.qld.gov.au/
Business Info
At the Department of Justice, our mission is to create a fairer, safer, and more inclusive Queensland for everyone. We focus on enhancing the efficiency of our justice system by reducing court waiting times, bolstering victim support services, and investing in technological advancements. Our efforts extend to preventing violence against women and girls, offering vital support to victims, and safeguarding the Queensland community from potential harm.
Contact Name
Julieann Ramsey
Position:
Principal Procurement Officer
Primary phone:
07 3738 9234
Mobile phone:
None Provided
Fax number:
None Provided
Email:
julieann.ramsey@justice.qld.gov.au
What the buyer is requesting
Details
The Department of Justice (the Customer) is seeking one or more suitable Service Providers to deliver Domestic and Family Violence (DFV) court reception services at the five specialist DFV courts (Southport, Beenleigh, Brisbane, Cairns, and Townsville) and one non-specialist but high-volume, focused Support Site (Ipswich).

A key feature of the specialist DFV court model is the coordination of court matters and support services to ensure that court users can access information, letal assistance, advice and support before matters proceed for consideration by the magistrate.

The Service Provider/s will be required to deliver trauma informed, person centred reception services that support the safe and effective operation of specialist DFV courts and DFV court lists. This includes greeting and assisting court users and stakeholders, providing a central check-in point, facilitating access to safe spaces, directing court users to appropriate specialist support services and legal representatives (including duty lawyers) and supporting the coordination and flow of court matters throughout the court day.
Background information / Compatibility requirements
Details
Please refer to the attached - Pack A - ITO Overview for further information.
Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)
Details
Please refer to the attached - Pack A - ITO Overview for further information.
Attachments to this Request
Documents
4
Supplier lists selected
Lists
  • Community & Social Services
Categories selected
Categories
  • Community & Social Services
    1: Community & Social Services (other)
Regions of Service
Locations
  • Queensland
    1: Brisbane
    2: Far North
    3: Gold Coast
    4: Northern

All Regions of Service locations are within Australia.
Information requested by others
Information requested
None...
Updates made to this Request
Updates
None...