Tender Details

Access this Tender

Building Services – Cleaning, Waste, Hygiene & Pest Control for Arts Qld Properties & Stakeholders

Business Name

Department of Education

VP Reference #

VP487406

Buyers Reference #

AQ 12813

Opens

Tuesday 11 November 2025 (E. Australia Standard Time)

Closes

Thursday 18 December 2025 02:00 PM (E. Australia Standard Time)

Supplier query cut-off

Monday 08 December 2025 02:00 PM (E. Australia Standard Time)

Expected decision

Wednesday 18 March 2026 (E. Australia Standard Time)

Buyer Details

Business Name

Department of Education

Location

30 Mary St
Brisbane City, Queensland 4000
Australia

WebSite:

https://www.education.qld.gov.au/

Business Info

The Department of Education delivers world-class education services for Queenslanders at every stage of their personal and professional development. Through key portfolios – Early Childhood (External link https://earlychildhood.qld.gov.au/) and Education (External link https://education.qld.gov.au/) – we strive to ensure that Queenslanders have the education they need to contribute to the economy.

Contact Details

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

What the buyer is requesting

Details

The State of Queensland, acting through the Department of Education and represented by Arts Queensland (the Customer), invites suppliers to submit offers for Invitation to Offer No. AQ 12813, for the provision of building bundled services—including cleaning, waste management, hygiene disposal, and pest control, across the Customer’s properties located at the Queensland Cultural Centre (QCC) and other locations across Queensland.

The Customer’s properties above are considered prestigious infrastructure asset of international standard, and collectively it showcases world renowned theatre performances, houses a number of public artworks / exhibitions and cultural assets. With a high volume of patronage and to meet international standards, these facilities need to be aesthetically pleasing, and it is therefore necessary to maintain the area to an acceptable standard for public presentation.

The objective of the Building Bundled Services Contract is to provide and make available specialised services to the State’s flagship cultural institutions to ensure that facilities are presented to a high standard, fit-for-purpose and use, and compliant for activities delivered by all cultural institutions and arts and cultural tenants.

The Customer is seeking competitive offers from companies with demonstrated experience in working on a live 24/7 government Sites that understand the ongoing complexities of undertaking works at cultural facilities whilst ensuring minimal disruption to the day-to-day operational needs of the tenant(s).

Scope Inclusions

Suppliers should have expertise, resources and capability to deliver the Bundled Services (the Services) to meet the specifications to the nominated Service Site Locations which incorporate in summary (but not limited to):

• Cleaning:

Suppliers must deliver routine, periodic, and additional cleaning services, adhering to manufacturers’ and heritage specifications for all surfaces and materials. Contractors are responsible for maintaining and replenishing consumables on site, including paper hand towels, toilet rolls, hand soap, and bin liners. Quantities may be adjusted based on operational needs.

• Waste Management: Waste services must meet world-class public venue standards at mostly 24/7 accessible sites. Contractors should plan for minimum service frequencies, with flexibility to increase tasks as required. Emergency waste collection response within 24 hours is expected. Contractors should also provide updates on recycling and sustainability initiatives.

• Pest Control:

Routine and additional pest control services must minimize chemical impact on live animals and sensitive environments by working closely with stakeholders. A comprehensive pest management program is required to control pests effectively until the next treatment.

• Hygiene Disposal:

Contractors are responsible for maintaining and replenishing hygiene-related consumables and static units, including sanitary bins, nappy bins, air fresheners, hand-roll towels, and bathroom vending machines. Quantities and services may vary with operational requirements.

• All Service Categories:

Suppliers must submit details and pricing of all products, chemicals, and dangerous goods intended for use or storage on site for approval by Arts Queensland before contract inclusion.

Attachments to this Request

Documents

Supplier lists selected

Lists

Building Trade, Repairs, Maint.
Cleaning Services, Equip, Supplies

Categories selected

Categories

Building Trade & Repairs & Maintenance Services
1: Pest Control
Cleaning Services & Equipment & Supplies
1: Commercial Cleaning
2: Hygiene Services
3: Litter & Rubbish Removal
4: Sanitary Services
5: Window Cleaning

Regions of Service

Locations

Queensland
1: Brisbane
2: Darling Downs
3: Far North
4: Northern

All Regions of Service locations are within Australia.

Information requested by others

12/Nov/2025 08:18 AM

Question:
Hi,

Please confirm we can submit for 2 categories only?

Answered on 12/Nov/2025 01:20 PM:

Thank you for your enquiry.

We understand that the RFQ references four disciplines that make up the Building (Bundled) Services Contract.

We are seeking offerors that can provide services for the four disciplines rather than individual parts.

Yours sincerely

BCM Procurement

12/Nov/2025 10:16 AM

Question:
We are a restoration company, who can offer periodic deep cleaning is this something that you are looking for.

Answered on 12/Nov/2025 04:19 PM:

Thank you for your enquiry.

In response to your question, we are seeking an offeror that can fulfill the AQ12813 Part B ITO Attachment C - Building Bundled Services Specifications (Final).

Yours sincerely

BCM Procurement

19/Nov/2025 02:44 PM

Question:
Good afternoon,

You have responded to questions regarding the bundled services and a reply give that bundles services are required, however pest control is listed in a separate heading, Building Maintenance with pest control listed separately under this heading. I would like to clarify if a response can be submitted for pest control services only for this tender. Thank you.

Answered on 25/Nov/2025 12:15 PM:

Thank you for your enquiry.

AQ response to RFI:

To clarify, the intent of this tender is to assess offerors who can deliver all four disciplines outlined within the Building (Bundled) Services specification as a single, integrated service offering. While pest control is referenced under a separate heading within the Building Maintenance section, it forms part of the bundled services sought.

Additionally, submissions limited to pest control services only will not meet the requirements of this tender. Proposals must address the full scope of services included within the bundled services specification.

24/Nov/2025 11:16 AM

Question:
Good morning panel,

Could I seek clarification with;

With the services in the schedule that do not have frequencies, are they still active, and how do you wish these to be priced ?

Capacity of the grease trap and paint trap sizes, please.

What size are the battery buckets.

In addition is there specs on the equipment below. (Seeking sizes for disposal purposes).

QPAC Waste Room - Cardboard Compactor

QPAC Cleaners Storeroom - Fluoroes Fluorescent Tube Compactor

Glass House OB Dock – Paper & Cardboard Compactor

Thank you for your help.

Answered on 25/Nov/2025 12:14 PM:

Thank you for your enquiry

Q. With the services in the schedule that do not have frequencies, are they still active, and how do you wish these to be priced ?

A. Can the questioner please reference the schedule number they are referring to. We will answer accordingly.

Q. Capacity of the grease trap and paint trap sizes, please.

A. The size of the grease & paint traps are below. NOTE: the suppliers are to provide a price per litre price only.

Q. What size are the battery buckets.

A. Suppliers are to provide a service price for 5L battery recycling buckets.

Q. QPAC Waste Room - Cardboard Compactor.

A. The cardboard compactor size at QPAC is Bramidan x25, which produces 1200mmx 800mm which weighs 200-300kg each bale.

Q. QPAC Cleaners Storeroom - Fluoroes Fluorescent Tube Compactor.

A. The table is incorrect, there is currently an 1100l Bin for the fluorescent tube recycling. Not a compactor on site.

Q. Glass House OB Dock – Paper & Cardboard Compactor.

A. Glasshouse will no longer have its own compactor, the cardboard compactor for glasshouse is the same compactor allocated to QPAC within the OB Dock.

24/Nov/2025 03:03 PM

Question:
Hi Tender Panel,

Could you please provide floor finishing to the SQMS for the below locations like there has been for other sites?

Queensland Museum Kurilpa (QMK)

Queensland Art Gallery (QAG)

Queensland Gallery of Modern Art (GoMA)

Queensland Performing Arts Centre (QPAC)

(including QPAC Trust Car Park)

Queensland Performing Arts Centre (Glasshouse Theatre)

State Library of Queensland (SLQ)

The Edge

Car Parks (Riverside, AGM and SP Car Parks)

AQ Common Areas

OS1 & OS3

Thank you in advance for your assistance

Answered on 27/Nov/2025 09:34 AM:

Thank you for your enquiry

Please see AQ’s response to RFI per snip below:

Appendix B Drawing - Floor finished and external hard surfaces were sent with the appendix 2 for the specification attachments.

This document has all maps and floor finishing types for QPAC, Glasshouse, GOMA, QAG, SLQ the EDGE, Cairns and QM Townsville. They also are provided for 5 days, 7 days, and special requests.

There are also flooring type and m² sizing provided in section 2.9 of the specification document.

OS1 & OS3 are below.

OS1 - 50m² of carpet, 240m² vinyl

OS3 - 140m² of carpet, 35m² of vinyl

A map has been attached under Addendums that displays common area dimensions, all surfaces are concrete.

27/Nov/2025 11:41 AM

Question:
For Hygiene Services, we've noted some discrepancies between current numbers and the tender document. Would you advise which numbers are correct, please?

1. QMUS – Ozifresh servicing 25 sanitary bins 4 weekly and 9 sanitary bins fortnightly. Tender document shows 34 serviced 4 weekly.

2. QMUS - Sharps have reduced from 5 x 1.4 ltr loose to 2 x 1.4ltr loose.

3. QAG – Ozifresh currently servicing 27 sanitary bins 4 weekly. Tender document only shows 21 sanitary bins serviced 4 weekly.

4. QAG – Ozifresh currently servicing 6 nappy bins weekly. Tender document only shows 4 nappy bins weekly.

5. QAG – Ozifresh currently servicing 11 Air fresheners. Tender document only shows 8 Air Fresheners.

6. QAG – Ozifresh currently servicing 1 Vending Machine. This is not shown in Tender Document.

7. GOMA – Ozifresh currently servicing 68 Sanitary bins. Tender document only shows 65 sanitary bins.

8. GOMA – Ozifresh currently servicing 15 Nappy bins. Tender document only shows 10 Nappy bins.

9. GOMA – Ozifresh currently servicing 28 Air fresheners. Tender document only shows 11 Air fresheners.

10. QPAC – Ozifresh curr ently servicing 192 Sanitary bins 4 weekly. Tender document only shows 98 Sanitary bins 4 weekly.

11. QPAC – Ozifresh currently servicing 16 Sanitary bins 2 weekly. Tender document shows more at 19 Sanitary bins 2 weekly.

12. QPAC – Ozifresh currently servicing 5 Sanitary bins weekly. Tender document doesn’t show any weekly.

13. QPAC – Ozifresh currently servicing 41 Air fresheners. Tender document only shows 36 Air fresheners.

14. SLQ – Ozifresh currently servicing 24 Sanitary bins 2 weekly. Tender document shows more at 35 Sanitary bins 2 weekly.

15. The Edge – Ozifresh currently servicing 14 Sanitary bins 4 weekly. Tender document only shows 12 Sanitary bins 4 weekly.

16. The Edge – Ozifresh currently servicing 2 Sharps. Tender document shows no sharps.

17. Car Parks / OS1 / OS3 – I believe these numbers have been allocated to different entities to what we are currently charging.

18. JWC – Ozifresh currently servicing 13 Sanitary bins 4 weekly. Tender document only shows 11 Sanitary bins 4 weekly.

19. JWC – Ozifresh currently servicing 9 Air fresheners. Tender document only shows 6 Air fresheners.

20. JWC – Ozifresh currently servicing 1 Urinal biotab. Tender document shows no Urinal biotab.

21. 381 Brunswick – Ozifresh currently servicing 2 Urinal biotabs. Tender document shows no Urinal biotabs.

Answered on 01/Dec/2025 04:32 PM:

Thank you for your enquiry

The 15 hours is what we've averaged based on a week (M-F).

Through the week it will balance out as Monday & Tuesday on average has significantly less shows. The Performance breakdown is to assist the supplier with rostering once the contract is awarded.

27/Nov/2025 12:44 PM

Question:
Do you require pricing for 660L organics bins, like you currently have at QPAC? Tab A5 of the pricing sheet asks for 120L and 240L in lines 20 and 21.

Answered on 03/Dec/2025 04:13 PM:

Suppliers to quote per lift price as per the ITO Supplier price response form.

Final numbers and sizes will be determined with the successful supplier in post tender negotiations

27/Nov/2025 12:45 PM

Question:
Would you specify what size builders waste bins re required, please? The costing sheet only specifies the unit as a Skip on line 40 of tab A5.

Answered on 03/Dec/2025 04:12 PM:

Tab A5 row 40 building waste skip to be priced as a 22m3.

27/Nov/2025 12:48 PM

Question:
We've noticed grease trap discrepancies between the requested and actual schedules. Would you confirm which we should cost, please?

Playhouse Bar, QPAC - current service frequency 12, tender service frequency 8

LyreBird - current 4, tender 8

QPAC Bistro - current 4, tender 8

QPAC Cafe - current 4, tender 8

Green Room - current 12, tender 8

SLQ Cafe - current 12, tender 0

Answered on 03/Dec/2025 04:12 PM:

As the service frequency change due to activity levels on site, all suppliers to quote a per liter cost for grease trap & paint trap services.

Service frequencies will be determined with the successful supplier in post tender negotiations.

27/Nov/2025 12:49 PM

Question:
For Cardboard Waste - Compactor Bale Collection (line 29 or Tab A5)

Where is the price for the baler rental to be allocated? Will you add an additional row for rentals on this piece of equipment?

Answered on 03/Dec/2025 04:12 PM:

Suppliers to quote per service price as per the ITO Supplier price response form.

Rental Costs for Compactors will be negotiated with the successful supplier in post tender negotiations.

27/Nov/2025 12:56 PM

Question:
Rear lift bins - comingled waste

We currently have 64 rear lift bins on site, and the tender is requesting 104 bins. Can you please confirm if this is correct?

Answered on 03/Dec/2025 04:11 PM:

Suppliers to quote per lift price as per the ITO Supplier price response form.

Final numbers and sizes will be determined with the successful supplier in post tender negotiations.

27/Nov/2025 12:57 PM

Question:
Schedule WM9 - Waste Management Requirements - Common Areas

There is one x 1M bin for the William Jolly Compound. Can you please confirm if this is correct?

Answered on 03/Dec/2025 04:11 PM:

Suppliers to quote per lift price as per the ITO Supplier price response form.

Final numbers and sizes will be determined with the successful supplier in post tender negotiations.

Suppliers to quote per lift price as per the ITO Supplier price response form.

Final numbers and sizes will be determined with the successful supplier in post tender negotiations.

27/Nov/2025 12:58 PM

Question:
24 SCHEDULE WM2 – WASTE MANAGEMENT REQUIREMENTS – QAG

QAG has not specified that they require a soft clear plastic bin. They have a 1 x 1100L plastic bin on site at present. Can you please confirm if this will be required? If so, will you provide an updated pricing schedule?

Answered on 03/Dec/2025 04:10 PM:

Suppliers to quote per lift price as per the ITO Supplier price response form.

Final numbers and sizes will be determined with the successful

27/Nov/2025 12:59 PM

Question:
28 SCHEDULE WM6 – WASTE MANAGEMENT REQUIREMENTS – SLQ

Can you please confirm that two sizes of soft plastic bins will be required for SLQ? Currently, a 660L bin is serviced.

Answered on 03/Dec/2025 04:10 PM:

Suppliers to quote per lift price as per the ITO Supplier price response form.

Final numbers and sizes will be determined with the successful supplier in post tender negotiations

27/Nov/2025 01:01 PM

Question:
25 SCHEDULE WM3 – WASTE MANAGEMENT REQUIREMENTS – GOMA

Please confirm if the polystyrene and soft plastic service will be required 7 days per week.

Answered on 03/Dec/2025 04:09 PM:

The specification is marked 7 days a week, although the service is only performed Monday - Friday.

27/Nov/2025 01:04 PM

Question:
Confidential Paper Bins

Would you confirm the number of confidential paper bins required, please? The current numbers are a mix of 120L, 240L, and 660L, and are much higher than the numbers listed in the tender documents.

Here are the tender numbers for easy reference -

QM - 240L x 1, weekly service.

QPAC - none dedicated, on call service

SLQ - 240L x 4, weekly service

SLQ - 240L x 4, quarterly service

Judith Wright - 240L x 6, weekly service

QMA - 240L x 1, on call service

Answered on 03/Dec/2025 04:08 PM:

Suppliers to quote per lift price as per the ITO Supplier price response form.

Final numbers and sizes will be determined with the successful supplier in post tender negotiations.

27/Nov/2025 01:09 PM

Question:
26 SCHEDULE WM4 – WASTE MANAGEMENT REQUIREMENTS – QPAC

Would you confirm the service requirements for fluorescent tubes at QPAC?

The tender document says the fluorescent tubes are to be collected on-call with one dedicated bin. Currently there's 1 x 1100L bin.

Answered on 03/Dec/2025 04:08 PM:

Yes 1100L bin and it is on call.

27/Nov/2025 01:10 PM

Question:
27 SCHEDULE WM5 – WASTE MANAGEMENT REQUIREMENTS – GLASSHOUSE THEATRE

For paper and cardboard, the tender document says there is zero quantity on the OB Dock and on-call collection. Currently there is an X25 cardboard baler that is serviced every Friday. Would you confirm which is correct, please?

Answered on 03/Dec/2025 04:08 PM:

The Glasshouse shares the QPAC cardboard compactor, which is why the Glasshouse has a 0 value.

Refer to the QPAC table where there is 1 listed for Cardboard Compactor.

27/Nov/2025 01:12 PM

Question:
2.2. Daily Contract Cleaning Hours Minimum

Would you confirm the frequency of the hours allocated in overnight column? Are they M-F of 7 days per week?

Answered on 03/Dec/2025 04:05 PM:

The 15 hours is what we've averaged based on a week (M-F).

Through the week it will balance out as Monday & Tuesday on average has significantly less shows. The Performance breakdown is to assist the supplier with rostering once the contract is awarded.

27/Nov/2025 01:13 PM

Question:
2.2. Daily Contract Cleaning Hours Minimum

For QPAC, the table of minimum hours references 15* for M-F PM and Sat/Sun/PH PM. Is this to cover all performances as per below?

Note: *QPAC (including Glasshouse Theatre) Performance Staffing:

• 1 Performance - 2 cleaners (1 x 1700-2100) (1 x 1900 -2300)

• 2 Performances – 3 Cleaners (1 x 1700-2100) (2 x 1900 -2300)

• 3 Performances - 4 Cleaners (1 x 1700-2100) (3 x 1900 -2300)

• 4 Performances - 5 Cleaners (2 x 1700-2100) (3 x 1900 -2300)

• 5 Performances – 6 Cleaners (2 x 1700-2100) (4 x 1900 -2300)

Answered on 03/Dec/2025 04:06 PM:

The overnight column for SLQ is 7 days a week, while Common Areas is 5 days a week.

02/Dec/2025 10:52 AM

Question:
Can you please advise on the Pest control for Cobb & Co.? This appears on your pricing schedule, but the Service Contract document shows that this is not being quoted.

Answered on 03/Dec/2025 03:58 PM:

Thank you for your enquiry

In the 'Part C ITO Attachment A- Supplier Pricing Response Form' please leave tab A4 Pest Control under Cobb & Co as a $0 value.

Updates made to this Request

18/Nov/2025 11:16 AM

Please note: The following addendum has been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 1.zip

Please consider this addendum when responding.

20/Nov/2025 04:13 PM

Please note: The following addenda have been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 2.DOCX

2. Added: (Addendum) APPENDIX A Building Services Contract Recommended Operational Structure.PDF

3. Added: (Addendum) APPENDIX B DRAWINGS - FLOOR FINISHES AND EXTERNAL HARD SURFACES.PDF

4. Added: (Addendum) APPENDIX C PRODUCT DESCRIPTIONS AND TECHNICAL SPECIFICATIONS 1 of 5.pdf

5. Added: (Addendum) APPENDIX C PRODUCT DESCRIPTIONS AND TECHNICAL SPECIFICATIONS 2 of 5.pdf

6. Added: (Addendum) APPENDIX C PRODUCT DESCRIPTIONS AND TECHNICAL SPECIFICATIONS 3 of 5.pdf

7. Added: (Addendum) APPENDIX C PRODUCT DESCRIPTIONS AND TECHNICAL SPECIFICATIONS 4 of 5.pdf

8. Added: (Addendum) APPENDIX C PRODUCT DESCRIPTIONS AND TECHNICAL SPECIFICATIONS 5 of 5.pdf

9. Added: (Addendum) APPENDIX D QAGOMA - CONSERVATION AND COLLECTIONS RESTRICTED AREAS AGREEMENT2.pdf

10. Added: (Addendum) APPENDIX E ARTS QLD PUBLIC ART CONSERVATION MAINTENANCE MANUAL.pdf

11. Added: (Addendum) APPENDIX F QMRW COLLECTIONS CLEANING GUIDE (INCLUDING R14 MUSEUM LAYOUT).PDF

Please consider these addenda when responding.

27/Nov/2025 09:38 AM

Please note: The following addendum has been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 3 Common Areas - Dimensions.pdf

Please consider this addendum when responding.

27/Nov/2025 09:57 AM

Please note: The following addendum has been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 4 Percentage of Workforce.pdf

Please consider this addendum when responding.

04/Dec/2025 02:15 PM

Please note: The following addenda have been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 5.zip

2. Added: (Addendum) AQ 12813 Tender Addendum No. 6.zip

3. Added: (Addendum) AQ 12813 Tender Addendum No. 7.pdf

Please consider these addenda when responding.

04/Dec/2025 02:29 PM

Please note: The following addendum has been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 6 (part 2).zip

Please consider this addendum when responding.

10/Dec/2025 10:58 AM

Please note: The following addendum has been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 8.pdf

Please consider this addendum when responding.

10/Dec/2025 02:16 PM

Please note: The following addendum has been recently added.

1. Added: (Addendum) AQ 12813 Tender Addendum No. 9.pdf

Please consider this addendum when responding.