Question:
Hello,

Can we please verify that DRAFT CONTRACT TEMPLATE – ITPC20251501_QWildlife_System_Support__Maintenance_(1) needs to be completed and submitted? Or is this a document that can be completed upon negotiations or prior to contract start date?

Also, should responses to Schedule A (in particular 2.8-2.12. 2.15-2.16, and 2.19) be supplied in-line on the RFQ, or as an appendix?

Thank you

Answered on 15/Apr/2025 03:14 PM:


Suppliers are to complete the draft QITC as part of their response. Suppliers must also complete section 2.18 Contract Compliance of the RFQ Document.

Suppliers can reference attachments/appendices as required in their response. Please ensure page limits are met.

Question:
As part of our preparation for the tender, I wanted to ask whether it would be possible to obtain access to the current system or a demonstration environment.

Access or visibility into the platform would help us better understand its workflows and integration points, enabling us to provide a more accurate and informed response aligned with your expectations. Please let me know if this can be arranged or if there is any additional information or documentation available regarding the system's technical environment.

Thank you in advance for your time and support.

Answered on 01/May/2025 02:52 PM:


Good Afternoon

Your question has been addressed as per Clarification Request 1 just released.

Question:
Hi,

Kindly find below a set of queries requiring further clarification.

1. Access & Demo Environments

A. Can you share a demo or test credentials for:

i. Wildlife Operations Application?

ii. Staff/internal-only web forms?

iii. Rehabilitation centre portals?

iv. Interim marine animal portal (for stranded cases)?

2. Cloud Infrastructure & Hosting

A. Which cloud provider is currently being used (e.g., AWS, Azure)?

B. Do you have any preferred cloud vendors moving forward?

C. Are there any geolocation requirements for data residency (e.g., Australia or offshore)?

D. Will hosting remain under departmental control, or is cloud migration/modernization part of the scope?

3. Tech Stack Preferences & Dependencies

A. Are you open to modernizing/replacing existing components such as:

i.
FME workflows (currently hosted on AWS)?

ii.
Twilio (for notifications)?

iii.
Use of ArcGIS Survey123 and AppStudio for mobile apps?

B. Is .NET MAUI the preferred mobile dev framework for app modernization?

C. Are there any must-use technologies or standards we should align with?

D. Are there any constraints or preferences around open-source tools or commercial licensing?

4. Data Management & Integration

A. Is there any external system (e.g., CRM, ERP, or government databases) that QWildlife integrates with or will need to in the future?

B. Can you provide documentation or examples of ArcGIS web services used with SIRRTE for data access?

C. What are the expectations around data archival, backups, and disaster recovery?

5. Authentication & User Management

A. What authentication mechanism is currently in use for internal portals? (e.g., Active Directory, SSO, OAuth?)

B. Are role-based access control (RBAC) or user permission models documented for departmental users, external responders, etc.?

6. Functional Clarifications

A. For Wildlife Operations modules:

i. Are there existing user journeys or wireframes for tasks like validation, task escalation, etc.?

ii. What role does the Directory module play in assigning cases? Can this be reimagined or improved?

B. For Marine Animal workflows:

i. Can responders mark follow-up actions (like medical treatment) through the same flow, or do they need a different interface?

7. GIS & Spatial Data

A. Will access to ArcGIS dashboards and spatial layers be provided for:

a. Koala, Crocodile, Cassowary, and Marine Animal modules?

B. Do you expect new dashboards to be developed or just modernized?

C. Are offline map capabilities expected in the mobile apps?

8. Notification Workflows

A. Can you provide a sample of the Twilio messaging templates used for:

i. Staff alerts

ii. Volunteer responder escalation

iii. Public notification subscriptions

9. Data Privacy & Compliance

A. Are there any compliance standards (Australian Privacy Principles, GDPR, etc.) we must adhere to?

B. What is the current policy on handling personally identifiable information (PII) in public dashboards and internal systems?

10. Support, Uptime, and Maintenance

C. What kind of uptime or SLA expectations do you have for critical modules (e.g., Marine Animal workflows)?

D. Should L2 or L3 support responsibilities be proposed as part of this scope?

11. Any chance of extending the deadline for the proposal submission?

Thank you.

Answered on 01/May/2025 02:53 PM:


Good Afternoon

Your questions have been addressed as per Clarification Request 1 just released.