Department of Justice

994.2526.1

Monday 23 March 2026 (E. Australia Standard Time)

Friday 01 May 2026 02:00 PM (E. Australia Standard Time) CLOSED

Tuesday 28 April 2026 02:00 PM (E. Australia Standard Time)

Friday 29 May 2026 (E. Australia Standard Time)

Department of Justice

50 Ann St
Brisbane City, Queensland 4000
Australia

https://www.justice.qld.gov.au/

At the Department of Justice, our mission is to create a fairer, safer, and more inclusive Queensland for everyone. We focus on enhancing the efficiency of our justice system by reducing court waiting times, bolstering victim support services, and investing in technological advancements. Our efforts extend to preventing violence against women and girls, offering vital support to victims, and safeguarding the Queensland community from potential harm.

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

The Supplier will be required to provide the following Gambling Help Services (the Services):

• Counselling and Support (GH100) to people experiencing or at risk of experiencing gambling harm (P101);

• Community Education (GH104) to P101 and Service Providers (P104), Community Members (P104), and Gambling licensees, providers and staff (P106); and

• Capacity building (GH105) to P104 and P105.

The resulting contract (under Service Agreement Standard Terms) will be for an initial period of three (3) years from 1 October 2026, with the possibility of two (2) x one (1) year extensions.

Suppliers may offer to provide Gambling Help Services in one, some or all 11 Queensland Service Regions.

The Supplier must meet the following mandatory requirements:

(a) Suppliers adhere to the Queensland Government Supplier Code of Conduct.

(b) Hold the following insurances or, if successful in this ITO process, undertakes to obtain the following insurances before the contract commencement date.

- Workers Compensation as required by law.

- Public Liability Insurance for a minimum of $10 million in respect of each claim

- Professional Indemnity Insurance for a minimum of $1 million in respect of each claim

(c) Supplier has the capacity and capability to deliver the Services, either in their own right or through subcontracting arrangements.

(d) Supplier is independently accredited by an appropriately qualified auditor, under relevant Australian human services quality standards/framework (e.g., the Human Services Quality Framework, National Standards for Mental Health Services, National Safety and Quality Mental Health Standards for Community Managed Organisations or QIC Health and Community Services Standards or equivalent) or if successful in this ITO Process will undertakes to obtain accreditation within twelve (12) months of the contract commencement date.

(e) Supplier has implemented all Child Safe Standards or if successful in this ITO Process will undertakes to implement all Standards within twelve (12) months of the contract commencement date.

(f) Supplier has at least one (1) publicly accessible, child safe service centre, located in each service region/s the Offer relates to, suitable for delivering the Services or, if successful in this ITO process, will undertakes to obtain the accommodation before the contract commencement date.

• Queensland
  1: Brisbane
  2: Central West
  3: Darling Downs
  4: Far North
  5: Fitzroy
  6: Gold Coast
  7: Mackay
  8: North West
  9: Northern
  10: Offshore (QLD)
  11: South West
  12: Sunshine Coast
  13: West Moreton
  14: Wide Bay-Burnett

All Regions of Service locations are within Australia.

Please note: The following addendum has been recently added.

1. Added: (Addendum 1) 994.2526.1 Gambling Help Program ITO Addendum 1.docx

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum 2) 994.2526.1 Gambling Help Program ITO Addendum 2.docx

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum 3) 994.2526.1 Gambling Help Program ITO Addendum 3.docx

Please consider this addendum when responding.