Tender Details

Southport Supportive Housing Project

Business Name

Department of Housing and Public Works

VP Reference #

VP466467

Buyers Reference #

DoH2024061

Opens

Monday 30 June 2025 (E. Australia Standard Time)

Closes

Monday 25 August 2025 12:00 PM (E. Australia Standard Time) CLOSED

Supplier query cut-off

Monday 18 August 2025 12:00 PM (E. Australia Standard Time)

Expected decision

Tuesday 23 December 2025 (E. Australia Standard Time)

Buyer Details

Business Name

Department of Housing and Public Works

Location

111 George St
Brisbane City, Queensland 4000
Australia

WebSite:

https://www.housing.qld.gov.au/

Business Info

Driving the creation of more homes and responsive services through an integrated housing system

Contact Name

Belinda Lee

Position:

Senior Procurement Officer

Primary phone:

07 30074502

Mobile phone:

None Provided

Fax number:

None Provided

Email:

belinda.lee@hpw.qld.gov.au

What the buyer is requesting

Details

The Southport Supportive Housing Project (SSHP, or the Project) is a proposed high density mixed-use tower at 5–9 Scarborough Street, Southport (Lot 1 on SP345722). Once the SSHP is operational it is proposed that the site will operate as supportive housing, with a mix of social and affordable housing.

The Department is seeking to procure suppliers for the Southport Supportive Housing Project (Project) who deliver:

• Property and Tenancy Management (PTM) services through a Registered Community Housing Provider (RCHP) in accordance with the Social Housing Program Specifications, the Supportive Housing Policy and Housing Australia Future Fund Facility (HAFFF) requirements.

• Specialist Homelessness Services (SHS) for on-site support and case management in accordance with the Supportive Housing Policy and the Homelessness Program Guidelines, Specifications and Requirements.

Supplier Briefing

The department will hold a briefing session at 11am, on Wednesday 9 July 2025 via Microsoft Teams. It is not mandatory for suppliers to attend the briefing session in order to submit an offer. Registration for the briefing session will be to email CorporateProcurement@housing.qld.gov.au with details of attendees.

Offers for the PTM services and the SHS will be evaluated independently based on their individual merits.

The Service Model:

• must align with the Queensland Government’s Supportive Housing Policy and the forthcoming Supportive Housing Framework

• have a focus on innovation, value for money and contemporary best practices

• strong emphasis on trauma-informed practice, tenancy sustainment, and fostering tenant resilience, independence, and community connection

• the support model will evolve to transition supports alongside tenants that reflect their current and future needs to connect them to broader social services, health services, community and natural supports, therefore reducing reliance on homelessness supports.

The Department is seeking offers from suppliers who have the ability to:

• deliver innovative and contemporary best practice service models

• deliver value for money with a focus on quality outcomes for vulnerable Queenslanders

• deliver services with a tenancy sustainment focus

• support towards resilience and independence

• build a sense of community and community connections for the site and tenants.

Supplier lists selected

Lists

Community & Social Services
Healthcare Services

Categories selected

Categories

Community & Social Services
1: Accommodation & Homelessness Support Services
2: Aged Care & Housing
3: Carer's Support & Respite Services
4: Community & Social Services (other)
5: Community Centre Management Services
6: Counselling Services
7: Disability Support Services
8: Employment & Workplace Programs
9: Family & Domestic Violence Support Services
10: Grant & Funding Programs
11: Home & Community Care (HACC) Services
12: Indigenous & Aboriginal Support Services & Program
13: Remote & Regional Development Programs
14: Social Research Services
15: Youth Services
Healthcare Services
1: Health & Wellbeing Services

Regions of Service

Locations

Queensland
1: Gold Coast

All Regions of Service locations are within Australia.

Information requested by others

01/Jul/2025 03:15 PM

Question:
Can you please confirm if the staffing model outlined in the documentation (1.0 Full Time Equivalent 24/7 onsite support/concierge worker) is the minimum or maximum staffing for the SHS component of the opportunity?

Answered on 03/Jul/2025 08:20 AM:

The support concierge worker is highlighted as a required position as part of the wider provider identified staffing model for the site. Providers are to advise on their suggested overall staffing model and costings that would include the 24/7 onsite support/concierge worker.

09/Jul/2025 11:41 AM

Question:
Hi,

We have a number of questions following today's briefing session. Please can you advise:

1) Is the 24/7 concierge role to be delivered as part of the SHS or PTM contract? ITO suggests SHS; today's briefing suggested PTM

2) Is the SHS provider expected to have more staff than just the required 1.0 FTE 24/7 concierge post?

3) Has any funding envelope been identified for the SHS component or are suppliers simply expected to cost out according to contract requirements ie 160 support periods per annum?

Answered on 10/Jul/2025 04:16 PM:

Thank you for your questions. Please see the response below.

The 1 FTE concierge workers are highlighted as required positions for each provider, (i.e. 1 FTE concierge each for PTM and SHS), noting the concierge positions are part of the wider provider identified staffing model for the site.

Providers are to provide in their response, their suggested overall staffing model and costings, inclusive of the 24/7 onsite concierge worker positions.

Kind regards

Department of Housing and Public Works

21/Jul/2025 10:20 AM

Question:
Attachment 1: Statement of Requirements includes reference and a link to "Appendix 3" (pages 6 & 7). The link is not working and there is no Appendix 3 included in the documents for this tender. Please can you provide this Appendix?

Answered on 23/Jul/2025 09:19 AM:

Good morning

Please see below response regarding the attached question on the Statement of Requirements.

An Addendum has been issued "Addendum 1 - Attachment 1 - Statement of Requirements" which replaces the original document "Attachment 1 - Statement of Requirements".

Please Note:

Differences to previous document Attachment 1: Statement of Requirements

Page 3, paragraph 3, dot point 1, Service Requirements – The Supportive Housing Policy omitted from original document and should now read:

• Property and tenancy management services in line with the Social Housing Program Specifications, The Supportive Housing Policy and Housing Australia Future Fund Facility (HAFFF) requirements,

Page 7, noted incorrectly in previous version as Appendix 3, is now corrected to Appendix 1.

Page 8, line 6 and 7, incorrectly written as Permitted Availability however Permitted Unavailability is the correct term.

Page 11, table 1, paragraph 4, Service Particulars, sentence missing from original document

You must deliver this support alongside a RCHP whom will be providing property and tenancy management at the site, while operating independently from each the RCHP, including through having separate management, staff and complaints procedures, and You must maintain this independence throughout the Contract term.

Page 15 to 17, Appendix 1 – Maintenance, Repairs and Provider Works originally omitted and now attached.

Kind regards

Department of Housing and Public Works

21/Jul/2025 03:16 PM

Question:
Regarding the 'Working in partnership' criterion - where you request examples, are you seeking examples of strategies or case studies that show how we have done it in the past?

Answered on 22/Jul/2025 01:48 PM:

Good afternoon

Please see response to the below question.

Question: Regarding the 'Working in partnership' criterion - where you request examples, are you seeking examples of strategies or case studies that show how we have done it in the past?

Answer: We invite organisations to provide any information that reflects their organisation’s capability, capacity, and experience in developing and sustaining effective, long-term partnerships. This may include, but is not limited to, examples of current or past partnership arrangements, strategic plans or frameworks, and case studies that demonstrate successful collaborative outcomes.

Kind regards

Department of Housing and Public Works

22/Jul/2025 10:41 AM

Question:
Is the overnight concierge position expected to be awake for the full shift or just as required?

Answered on 22/Jul/2025 01:54 PM:

Good afternoon

Please see response to below question.

Question: Is the overnight concierge position expected to be awake for the full shift or just as required?

Answer: The individual concierge positions across both the CHP and SHS are expected to be standup worker positions 24/7. These positions are required for the site, understanding both CHP and SHS will develop and cost their full staffing model for consideration within their tender.

Kind regards

Department of Housing and Public Works

22/Jul/2025 11:38 AM

Question:
Is there any indicative budget for the service delivery component?

Answered on 22/Jul/2025 01:57 PM:

Good afternoon

Please see below question and response.

Question: Is there any indicative budget for the service delivery component?

Answer: Providers are to advise on their suggested overall staffing model and costings for the project.

Kind regards

Department of Housing and Public Works

25/Jul/2025 09:40 AM

Question:
Will the Department be making publicly available to all prospective tenderers, the Supportive Housing model for the Southport Project, which was developed in early 2024.

Answered on 25/Jul/2025 11:53 AM:

Good morning

Please see response to above question.

Answer: The Department undertook a significant body of research and analysis in the development of both its Supportive Housing Policy, and in preparation for the Southport Supportive Housing Project, including through a co-design process. Sharing this material, in full or in part, may inadvertently influence or misguide prospective tenderers, particularly if the content is interpreted as prescriptive rather than indicative. Importantly, this procurement is seeking innovative and best practice service models that demonstrate suppliers’ knowledge, expertise, and insights into Supportive Housing, and build on the base requirements outlined in the tender documentation. As such, to ensure a fair, clear, open and innovative procurement process, the Department will not be making this information publicly available.

Kind regards

The Department of Housing and Public Works

28/Jul/2025 10:28 AM

Question:
Good Morning,

PTM Supplier Responsibilities – Attachment 1 Statement of Requirements:

• “responsible for connection of utilities and usage, including internet” - Can you please clarify if this is only for common areas, or is intended for all tenant units as well?

• “responsible for arranging and paying for rubbish collection” - Can you please provide an estimated frequency for rubbish collection, and provide clarity if this is also for the commercial areas (ie, the café).

Most appreciated.

Answered on 29/Jul/2025 10:20 AM:

Good morning

Please see responses to the received questions.

Question: Can you please clarify if this is only for common areas, or is intended for all tenant units as well?

Answer: The department is responsible for utility infrastructure, including internet. Service connections, such as those in common areas, are managed by providers. Regarding individual tenant units, tenants may arrange services like internet directly with their preferred provider like standard tenancy arrangements.

Question: Can you please provide an estimated frequency for rubbish collection, and provide clarity if this is also for the commercial areas (ie, the café)?

Answer: Based on the latest technical advice received by the Department, it is estimated that there could be a maximum of six rubbish collections per week for residential uses (total for both general and recycling), and a further maximum of six rubbish collections per week for commercial uses (total for both general and recycling).

Kind regards

Department of Housing and Public Works

29/Jul/2025 01:45 PM

Question:
Good Afternoon,

We are exploring creating a dedicated Queensland operating entity to enter into the lease with Government and take a novation of the HAFF 2 documents (if required) should we be successful in the tender. The entity would be a registered CHP and would provide tenancy and asset management services. We note the program contemplates that the successful housing proponent will enter into two preliminary contracts, Design Input Contract and the Pre-Operational Establishment Contract and we seek clarity on the earlier when CHP registration needs to be completed.

Would the Government permit the entity to enter into these preliminary contracts whilst the CHP registration process is proceeding? Engagement with the Qld Registrar indicates the NRSCH registration process could be completed by December 2026.

Most appreciated.

Answered on 31/Jul/2025 12:22 PM:

Good afternoon

Please see below response to the question regarding CHP registration.

Answer: In the ITO Schedule A – Response Schedule Form, Section 5: Mandatory Requirements: It is required for the supplier to be a Community Housing Provider registered under the National Regulatory System for Community Housing (NRSCH) at the time of submitting your offer for the Southport Supportive Housing Project.

In respect of the comment in relation to the novation of HAFF documentation, it is noted that the relevant HAFF requirements have been incorporated into the tender contract documentation, and as such there will not be a novation of the Department’s funding agreement with Housing Australia. Further, it is important to note that the Department is the funding recipient under the agreement with Housing Australia as it is intended to recharge the Department’s upfront capital costs to deliver the project.

To summarise: there is no direct contractual relationship between the provider and HAFF.

Kind regards

Department of Housing and Public Works

05/Aug/2025 09:48 AM

Question:
Can you advise when the lease documentation for the Southport Supportive Housing Project will be available?

Answered on 06/Aug/2025 04:26 PM:

Good afternoon

Please see below response to the above question regarding the Lease document.

Answer: The department is currently finalising a draft lease for the Southport Supportive Housing Project, which we anticipate will be available for provider review shortly. Please note, however, that all information required for providers to prepare their response is contained within the Invitation to Offer (ITO). Any lease provided will be in draft form and may be subject to further amendments. Final lease terms and conditions will be negotiated with the successful proponent as part of the formal process.

Kind regards

Department of Housing and Public Works

08/Aug/2025 01:14 PM

Question:
Good afternoon

Is it possible to for the Dept to provide floor plans for the Southport site. If not, can the Dept advise how many lifts are in the building?

Answered on 11/Aug/2025 11:43 AM:

Good morning

Please see below response to the above question.

Answer: The Department is unable to provide floor plans as part of the current process. We can confirm that there are four passenger lifts in the building.

Kind regards

Department of Housing and Public Works

08/Aug/2025 01:26 PM

Question:
Good Afternoon

Can the Dept please advise if the building has bin chutes for each floor and if there are bin bay areas within the Mezzane Floor.

Previously, the Dept advised that it is estimated that there could be a maximum of six rubbish collections per week for residential uses (total for both general and recycling), and a further maximum of six rubbish collections per week for commercial uses (total for both general and recycling). Can the Dept please clarify whether or not the 6 rubbish collections are required to be provided by an external waste removal company or does the Dept required the bin collection areas to be cleaned 6 days per week?

Answered on 11/Aug/2025 11:46 AM:

Good morning

Please see below response to the above question.

Answer: There are bin chutes on all residential floors. There is a bin chute store and bin store on ground level.

It is expected that refuse collection will be via an external waste contractor.

Kind regards

Department of Housing and Public Works

11/Aug/2025 11:39 AM

Question:
Morning - can you please advise if the building is proposed to have shared or individual water meters?

Answered on 12/Aug/2025 08:10 AM:

Good morning

Please see below response to the above question.

Answer: Please see Addendum 1 – Attachment 1 – Statement of Requirements – Page 2 states: It is expected that all units will be separately metered for electricity and water.

Kind regards

Department of Housing and Public Works

12/Aug/2025 08:27 AM

Question:
In addition to the units being individually metered for water and electricity. Is it confirmed that utilities companies will accept individual accounts for these meters and the meters will be accessible by these companies to read and bill direct?

Answered on 12/Aug/2025 04:52 PM:

Good afternoon,

Please see below the response from the panel.

Answer: The exact nature of arrangements is yet to be finalised.

Thank you

12/Aug/2025 02:48 PM

Question:
Good Afternoon,

In Schedule A, Section 6. Evaluation Criteria for the SHS component identifies different page limits to those identified in Section 8. Checklist. They aling for the CHP component but not the SHS.

Can you please clarify that the page limits are accurate as per Section 6. for SHS.

Most appreciated.

Answered on 12/Aug/2025 02:59 PM:

Good afternoon

Please see below response for the above question.

Page limits are accurate as per Section 8 Checklist of the ITO.

Evaluation Criteria 1 = 4 pages

Evaluation Criteria 2 = 4 pages

Evaluation Criteria 3 = 3 pages

Evaluation Criteria 4 = 2 pages

Evaluation Criteria 5 = Costings template only

Evaluation Criteria 6 = 1 page

Kind regards

Department of Housing and Public Works

12/Aug/2025 03:23 PM

Question:
Good Afternoon,

In Schedule A of the ITO, Section 8. Checklist states Evaluation Criterion 1 response (maximum 4 X A4 pages). The Southport Supportive Housing Service Development Plan and the Southport Supportive Housing Service Delivery Model are attachments that must be added, and no other additional attachments will be accepted. However, section 6. Evaluation Criteria states "The Supplier’s response to this criterion should not exceed four (4) A4 pages, font 11 with 2cm margins – no other additional attachments will be accepted" and has no mention of a Service Development Plan or Service Delivery Model.

Can you please clarify and if a Service Development Plan and/or Service Delivery Model is required to be attached, and are there templates available?

Much appreciated.

Answered on 14/Aug/2025 02:44 PM:

Good afternoon,

Please see the answer provided by the panel:

Answer: A Service Development Plan and/or Service Delivery Model is not required as an attachment. Evaluation Criterion 1 requires providers to outline their specific service delivery model within their 4-page response. Please note that the checklist in Section 8 incorrectly states that these documents should be submitted as separate attachments

14/Aug/2025 02:58 PM

Question:
Good Afternoon,

Can you please confirm if the water rates covered by the RCHP or the State (water service and sewerage)?

Most appreciated.

Answered on 15/Aug/2025 10:59 AM:

Good morning,

Please see the answer provided by the panel:

Answer: Page 14 of the Statement of Requirements outlines items that are out of scope for the ITO and remain the responsibility of the department, which includes; rates, sewerage and water, less any amount recoverable from tenants.

Thank you

15/Aug/2025 09:42 AM

Question:
Please clarify if flexible use of brokerage is allowed eg. common access versus per person?

Answered on 18/Aug/2025 10:39 AM:

Good morning

Please see below response to the above question.

• Brokerage must be spent in alignment with the Guidelines for the use of Brokerage Funds in Specialist Homelessness Services (the Brokerage Guidelines). This relates to brokerage funding provided to Specialist Homelessness Services under the Homelessness Program. https://www.housing.qld.gov.au/__data/assets/pdf_file/0014/3623/brokerage-guidelines-for-shs.pdf

• In accordance with the Guidelines, brokerage funds should only be provided in the context of case management.

• The purpose of brokerage funding in the Homelessness Program is to assist people to access or maintain independent accommodation, assist to address any problems or issues that prevent them accessing or maintaining accommodation and provide responses that are flexible and tailored to a person’s needs.

• In the context of the Homelessness Program, brokerage is defined as the purchase of goods or services that will support a person to meet their goals as specified in a case management or support plan.

Kind regards

Department of Housing and Public Works

15/Aug/2025 09:44 AM

Question:
Can we submit all tender docs together with CHP and SHS or do we need to submit each separately through the portal nominating our partner? If we are submitting separately, do the costings need to have both components covered?

Answered on 18/Aug/2025 04:09 PM:

Good afternoon

Please see below response to the above question.

Section 6 of the ITO – The Evaluation Criteria States (in part), that no joint responses will be accepted.

As Joint responses will not be accepted. Suppliers must submit individual responses, including costings for the relevant service, as part of their tender.

Suppliers may nominate their preferred partner in Section 1.1 of Schedule A – The Response Schedule Form.

Kind regards

Department of Housing and Public Works

Updates made to this Request

01/Jul/2025 08:59 AM

To register for the Supplier Briefing for the Southport Supportive Housing Project, please use this link: https://events.teams.microsoft.com/event/b07b1259-06d1-4370-8eb2-17937c0bc31e@ec445a2a-b5ba-46f6-bead-4595e9fbd4a2

23/Jul/2025 09:11 AM

Please note: The following attachment has been recently added.

1. Added: Addendum 1- Attachment 1 - Statement of Requirements.docx

Please consider this attachment when responding.

Please Note:

Differences to previous document Attachment 1: Statement of Requirements

Page 3, paragraph 3, dot point 1, Service Requirements – The Supportive Housing Policy omitted from original document and should now read:

• Property and tenancy management services in line with the Social Housing Program Specifications, The Supportive Housing Policy and Housing Australia Future Fund Facility (HAFFF) requirements,

Page 7, noted incorrectly in previous version as Appendix 3, is now corrected to Appendix 1.

Page 8, line 6 and 7, incorrectly written as Permitted Availability however Permitted Unavailability is the correct term.

Page 11, table 1, paragraph 4, Service Particulars, sentence missing from original document

You must deliver this support alongside a RCHP whom will be providing property and tenancy management at the site, while operating independently from each the RCHP, including through having separate management, staff and complaints procedures, and You must maintain this independence throughout the Contract term.

Page 15 to 17, Appendix 1 – Maintenance, Repairs and Provider Works originally omitted and now attached.

12/Aug/2025 01:14 PM

The Draft Lease is now provided as Attachment 6, as per section 8 of the Invitation to Offer.

18/Aug/2025 04:13 PM

Good afternoon

Questions for this tender have now closed.

Tender responses are due by 12noon Queensland time on Monday 25 August 2025.

Kind regards

Department of Housing and Works