Eurobodalla Shire Council

2526-099

Tuesday 31 March 2026 (AUS Eastern Standard Time)

Wednesday 22 April 2026 02:00 PM (AUS Eastern Standard Time) CLOSED

Friday 17 April 2026 02:00 PM (AUS Eastern Standard Time)

Wednesday 13 May 2026 (AUS Eastern Standard Time)

Eurobodalla Shire Council

89 Vulcan St
Moruya, New South Wales 2537
Australia

https://www.esc.nsw.gov.au/

Eurobodalla is located on the New South Wales south coast and enjoys a reputation as a water and nature lovers' paradise. We have 83 beaches, four major river systems and lakes, and many islands and estuaries all occupied by a rich variety of sea, bird and animal life. Our 110 kilometres of coastline includes the Batemans Marine Park and 3,400 square kilometres of land. More than 80 percent of the land is either national park or state forest.

Our three major towns are Batemans Bay, Moruya and Narooma, and there are many smaller villages that each have a strong rural and coastal heritage and indigenous culture. The local economy was once based on dairying, forestry and fishing and is now driven by tourism, agriculture and fishing, retail and property, and has an emerging arts, health, education and wellbeing sector.

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

Eurobodalla Shire Council is seeking an experienced IT Operations Manager/ Service Desk Coordinator to fill a vacancy on a contractual basis for up to six months.

This role is responsible for leading IT customer support services, including the Service Desk, desktop and fleet management, and Smart City systems, while guiding staff and ensuring technology solutions meet Council’s operational and strategic needs.

The role combines people leadership, service management, and operational technology oversight in a customer-focused local government environment.

The engagement will be face-to-face, 35 hours per week based out of Eurobodalla Shire Council’s main administrative offices in Moruya NSW.


Duties of the role:

1. Lead, mentor, and supervise IT customer support staff, allocating work, providing technical guidance, and fostering a positive, collaborative team culture

2. Oversee Service Desk operations, ensuring incidents and requests are logged, prioritised, resolved, or escalated in line with SLAs

3. Coordinate desktop and fleet device support, including lifecycle management, maintenance, and asset tracking

4. Ensure the operational performance of Smart City and IoT systems, coordinating vendors and optimising system value

5. Maintain ICT service management documentation, operating procedures, and asset records in compliance with Council standards

6. Provide level 2 service desk support and manage escalations of incidents to technical staff

Applicants must be willing to undertake a criminal history check prior to commencement. Applicants must also be willing to provide names and contact details of prospective consultants.

We are seeking a suitably skilled consultant with demonstrated prior experience in:

• Team management, including dispute resolution and psychosocial hazard management

• A demonstrated background in ICT services roles; e.g. service delivery, network/system administration or software development

• New South Wales
  1: South Eastern

All Regions of Service locations are within Australia.

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