Tender Details
Access this Tender
2027/318 EOI Customer Relationship Management System
Business Name
Mildura Rural City Council
VP Reference #
VP532001
Buyers Reference #
2027/318
Opens
Monday 02 November 2026
(AUS Eastern Standard Time)
Closes
Thursday 26 November 2026 02:00 PM
(AUS Eastern Standard Time)
Supplier query cut-off
Monday 23 November 2026 02:00 PM
(AUS Eastern Daylight Time)
Expected decision
Thursday 07 January 2027
(AUS Eastern Standard Time)
Buyer Details
Business Name
Mildura Rural City Council
Location
Madden Ave
Mildura, Victoria 3500
Australia
WebSite:
http://www.mildura.vic.gov.au/
Business Info
Mildura Rural City Council is the local government organisation that represents and serves approximately 51,000 people who reside in or own land within Mildura Rural City. Located in North West Victoria, the municipality covers an area of 22,330 square kilometres.
Mildura Rural City Council was established on 20 January 1995 following the amalgamation of the former City of Mildura and the Shires of Mildura and Walpeup.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
Mildura Rural City Council is seeking Expression of Interest (EOI) responses from suitably qualified organisations to provide and implement a system replacement for the existing Customer Relationship Management (CRM) system and Name/Address Register (NAR) functionality, with the ability to transfer over as much of our current/old data as possible.
The intent of this EOI is to identify a shortlist of three to four contractors who, as assessed by Mildura Rural City Council and its evaluation team, have the capability and capacity to deliver the Project. Respondents shortlisted will then be invited to Tender.
Multiple suppliers may ultimately be awarded to meet Council’s requirements for these systems, as one system to meet all requirements may not be available.
ENQUIRIES: Enquiries should be directed to the online forum (please see option below).
SUBMISSIONS: Completed responses can ONLY be submitted electronically by uploading into the VendorPanel System. Respondents will receive a confirmation email response upon completion.
Should assistance be required please use the help function or the online chat available from the home page of VendorPanel.
Submissions must be fully received by the closing time as late submissions will not be accepted.
All responses must be made by online submission. Any response made by any other means (open email, facsimile, post or in person) will not be considered.
Background information / Compatibility requirements
Details
Council encourages innovative and creative responses to its project brief, however, should always form part of a conforming tender.
Questions asked by the buyer
Question 1 - [Required]
Have you signed and uploaded the EOI schedules as part of your submission?
Question 2
Have you signed and uploaded the statutory declaration as part of your submission?
Attachments to this Request
Documents
3
Supplier lists selected
Lists
Business & Administrative Services
IT & Telecomms
Categories selected
Categories
Business & Administrative Services
1: Documents & Record Management Services
IT & Telecomms
1: Services - Cloud Services
2: Services - Consultants
3: Services - Software Support & Maintenance
4: Software - Development
5: Software - Programs
Regions of Service
Locations
Victoria
1: Mallee
All Regions of Service locations are within Australia.
Information requested by others
Information requested
None...
Updates made to this Request
Updates
None...