Business Name

QH eHealth Queensland

Buyers Reference #

ICT10720

Opens

Thursday 24 April 2025 (E. Australia Standard Time)

Closes

Friday 16 May 2025 02:00 PM (E. Australia Standard Time) CLOSED

Supplier query cut-off

Tuesday 13 May 2025 02:00 PM (E. Australia Standard Time)

Expected decision

Friday 13 June 2025 (E. Australia Standard Time)

Buyer Details

Business Name

QH eHealth Queensland

Location

108 Wickham St
Fortitude Valley, Queensland 4006
Australia

WebSite:

https://www.health.qld.gov.au/clinical-practice/innovation/digital-health-initiatives

Business Info

eHealth Queensland enables the delivery of health services to the community, supporting the information technology needs of the State's 16 Hospital and Health Services and the Department of Health. We are leading digital healthcare innovation in Australia by embracing technology to transform the way we care for our patients.

Contact Name

Kieran Bergin

Position:

Senior ICT Procurement and Contracts Manager

Primary phone:

07 2100 8832

Mobile phone:

422951355

Fax number:

None Provided

Email:

kieran.bergin@health.qld.gov.au

What the buyer is requesting

Details

Queensland Health (QH) has made a commitment to implement a digital first strategy for the patient journey allowing all information pertinent to the care to be captured, stored and available across the state. The goal is to provide a synthetic transaction mechanism into the existing Splunk solution that will capture and report the site-specific user experiences and provide proactive and rapid resolution to any potential issues.

The current solution is 2Steps and performs all of the actions of a user interacting with the system, capturing performance across all of the transactions. Responses are stored in Splunk and used to baseline expected performance and proactively detect degradation and outages at individual sites to assist in customer experience and patient outcomes.

The scope of this ITO is the supply of 2Steps licences (tests) and support services.

Please refer to the attached Customer Requirements for further information.

Background information / Compatibility requirements

Details

The software (2Steps ver11.0.96) is currently deployed on virtual and physical infrastructure within QH and is used to detect early warning signs of service degradation through site specific issues or platform performance issues, allowing QH IT support teams to prevent issues developing into business incidents.

Included in the Customer Requirements is further detail of important features from a business and technical perspective.

Supplier lists selected

Lists

IT & Telecomms

Categories selected