Question:
Can I please request access to the documents in the data room for the following people who attended the site visits for Compass Group Australia (Delta FM)?

Confidentially and privacy deed poll have already been provided

Tim Brewer timothybrewer@compass-group.com.au

Kal Williams kalwilliams@compass-group.com.au

Answered on 16/Mar/2026 09:18 AM:


Hi Sylvia,

Thank you for your email.

We have sent through the request for CHQ Data Room access for Tim Brewer and Kal Williams.

An email will be sent directly to both parties once access has been cleared.

Thank you.

Question:
Good morning,

Please provide access to Adam and James, additional deeds will be provided for other team members' access in the coming days.

Regards

Answered on 20/Mar/2026 01:31 PM:


Individual links have been issued to access the Hard FM data room.

Question:
Can CHQ please confirm how overtime should be priced across different penalty shifts (e.g. Saturday, Sunday and Public Holidays) in the Cost Report - Schedule of Rates within Attachment_B-Schedule_8_Pricing_Schedule?

Answered on 20/Mar/2026 01:30 PM:


Please refer to Addendum 1.

Question:
Can CHQ please confirm whether additional rows can be inserted in the worksheets within Attachment_B-Schedule_8_Pricing_Schedule where required, for example to include additional roles under Management & Administration Personnel in CM&A (inc SS&T) or to add further assumptions within Cost Report - Cost Assumptions?

Answered on 20/Mar/2026 01:29 PM:


Please refer to Addendum 1.

Question:
Can CHQ check the following in reference to worksheet Summary Tables:

- Are total FTE by Service meant to be FTE? It appears to be pulling through costs

- Are Average Annual Cost per FTE meant to be cost per FTE or cost per category? It appears to be cost per category

Answered on 30/Mar/2026 01:11 PM:


This will be addressed in updated Attachment B – Schedule 8 Pricing Schedule v1.3 (to be issued)

Question:
Can CHQ clarify if CHQ Scope items listed are required to be priced by the Tenderer in worksheet Cost Report - Sch of Task Specs?

Answered on 20/Mar/2026 01:29 PM:


Please refer to Addendum 1

Question:
The tenderer notes that the formulas in worksheet Cost Report - Sch of Task Specs to calculate PPM Costs per Task Spec appear to be incorrect. Can CHQ check and clarify requirement.

Answered on 20/Mar/2026 01:28 PM:


Please refer to Addendum 1.

Question:
Good morning,

My query dated 20 Mar 26 08:26am was sent in error.

Please delete/ignore the request for information.

Kind regards.

Answered on 20/Mar/2026 01:28 PM:


Clarification has been deleted.

Question:
Good morning,

With regards to “VP499844_Attachment B - Schedule 8 Pricing Schedule” it has been noted that certain Task Specifications do not match the Asset Group / Item Code (S4 Hana). As an example, FS42, is against SGSZ - Sanitizers, however, FS42 refers to “FS42 - Fire Extinguishers - 2021.pdf” task description.

Please could you confirm?

Kind regards

Answered on 30/Mar/2026 01:11 PM:


This will be addressed in updated Attachment B – Schedule 8 Pricing Schedule v1.3 (to be issued)

Question:
Reference/file name: CHQ_139_2025_Outsourced_Hard_FM-Part_A_ITO_Final

Tab/clause/question reference: Key evaluation criteria D – Transition and Mobilisation Plan

Clarification: We note the content of key evaluation criteria D – Transition and Mobilisation Plan appears to relate to sustainability and social outcomes (key evaluation criteria E). Could you please clarify?

Answered on 30/Mar/2026 12:41 PM:


Please refer to Addendum 3.

Question:
Reference/file name: CHQ_139_2025_Outsourced_Hard_FM-Part_C_ITO_Response_Schedule_Final

Clarification: Part C: ITO Response Schedules - Could you please advise whether we may submit our response using our standard company template, or if you require the response to be provided strictly in the supplied Response Schedules format?

Answered on 30/Mar/2026 01:10 PM:


Please refer to Addendum 3.

Question:
Reference/file name: CHQ_139_2025_Outsourced_Hard_FM-Part_C_ITO_Response_Schedule_Final

Tab/clause/question reference: Question 6.1 c)

Clarification: Question 6.1 c) asks suppliers to confirm their compliance with the requirement to obtain and maintain professional indemnity insurance, covering the performance of engineering, advisory and technical services under the Contract, to the minimum value specified in the Hard Facilities Management Services Contract.

The Hard Facilities Management Services Contract does not specify a minimum value for professional indemnity insurance. Please advise the required minimum.

Answered on 30/Mar/2026 12:43 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Attachment B - Schedule 8_Pricing Schedule

Tab/clause/question reference: Cost Report - Sch of Task Specs

Clarification: PPM Parts Cost in Column K and O has a formula in the template i.e., PPM labour hrs*(1+labour rate) whereas the PPM Parts should have independent cost.

Could you please confirm if this is a formula error?

Answered on 30/Mar/2026 01:12 PM:


This will be addressed in updated Attachment B – Schedule 8 Pricing Schedule v1.3 (to be issued)

Question:
Reference/file name: CHQ_139_2025_Outsourced_Hard_FM-Part_C_ITO_Response_Schedule_Final

Tab/clause/question reference: Checklist for Suppliers submitting an offer

Clarification: The checklist for Suppliers submitting an offer mentions Key Personnel forms and documents as required, but there is no reference to these forms elsewhere.

Please confirm if this refers to the attendees to the briefing, or if there are further required forms.

Answered on 30/Mar/2026 01:08 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Attachment_A-Schedule_6_Services_Specification

Tab/clause/question reference: F.4b) vi) B)

Clarification: This clause mentions 'the requirements to maintain minimum spares as described in this Services Specification.'

Could you please provide a list of current equipment, high volume consumables and critical spares held by both QCH and your incumbent Contractor?

Answered on 30/Mar/2026 01:05 PM:


Please refer to Addendum 3.

Question:
Reference/file name: CHQ_139_2025_Outsourced_Hard_FM-Part_A_ITO_Final

Tab/clause/question reference: 1.4 (Indicative timetable (subject to change)

Clarification: Please confirm when the intended contract award date is?

Answered on 30/Mar/2026 01:03 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Data Room Existing Hard FM Subcontractor list_Dec25

Clarification: Please confirm if the Subcontractor includes only contractors that are subcontracted to the Head Contractor or if the list includes contractors that are contracted direct to RCH?

Answered on 30/Mar/2026 01:03 PM:


Please refer to Addendum 3.

Question:
Clarification: Please confirm the FM office space that is available to the Head Contractor onsite including:

- No of desks

- Total storage sqm

- No of car parks.

Answered on 30/Mar/2026 01:01 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Data Room

Clarification: Can CHQ please confirm whether the pricing for Planned Preventative Maintenance (PPM) is to be based on the 'Contractor Maintained Asset List' or the 'Precinct Indicative PPM Schedule'?

Both documents contain certain assets that do not appear in the other, resulting in inconsistencies between the two. Clarification is requested to confirm which document takes precedence for pricing purposes.

Answered on 30/Mar/2026 01:01 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Attachment_A-Schedule_6_Services_Specification

Tab/clause/question reference: BU20 (a)

Clarification: Please confirm how many CHQ Representatives and any other nominated CHQ Associates will require full live electronic access to the Contractor’s CMMS system (including all Hard FM Help Desk records) at any time in total?

Answered on 30/Mar/2026 01:09 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Attachment_A-Schedule_6_Services_Specification

Tab/clause/question reference: MA21 (c)

Clarification: Could CHQ please clarify the intended aim / purpose of write access to the Electronic Operational Document Library?

Answered on 30/Mar/2026 01:02 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Attachment_A-Schedule_6_Services_Specification

Tab/clause/question reference: MA03

Clarification: Could we please be given a copy of CHQ’s Infection Control Management Plan?

Answered on 30/Mar/2026 01:06 PM:


Please refer to Addendum 3.

Question:
Reference/file name: Data Room / Attachment B - Schedule 8_Pricing Schedule

Clarification: Please clarify the data within the data room that we are to use to price the Gardens Maintenance pricing requirement?

Answered on 30/Mar/2026 01:07 PM:


Please refer to Addendum 3 and Data Room document upload.

Question:
Good afternoon,

We note that the Data Room includes asset data exported from QFM and that Schedule?6 permits the Contractor to use its own CMMS provided it meets CHQ’s requirements, including compatibility with Queensland Health’s SAP S/4HANA asset management ecosystem. To ensure our proposed solution fully aligns with CHQ’s expectations, could CHQ please confirm whether it has a preferred CMMS platform (such as QFM), or whether the Contractor is free to propose any compliant system.

Kind Regards

Answered on 30/Mar/2026 03:39 PM:


Refer to response in Addendum 4.

Question:
Hi CHQ

We request an extension of time to the tender submission date of not less than three weeks in order to meet the pricing requirements please.

On this basis, the new proposed submission date is 14 May 2025.

Many thanks

Answered on 30/Mar/2026 03:39 PM:


Refer to response in Addendum 4.

Question:
Request for Extension of Closing Date

Given the complexity and volume of information provided in the Invitation to Offer, including the detailed contract, technical requirements, and supporting attachments, we are undertaking a comprehensive review and analysis to ensure a robust and compliant submission.

We also note that a revised Pricing Schedule is to be issued, which will require additional time for assessment and incorporation into our response. Further, the current response period includes the Easter holiday period, which impacts available working days and key stakeholder availability.

In light of the above, we respectfully request consideration of an extension to the closing date. Would CHQ consider extending the submission deadline to Monday, 11 May 2026, to allow sufficient time for thorough review, clarification, and development of a high-quality response?

Answered on 30/Mar/2026 03:39 PM:


Refer to response in Addendum 4.

Question:
Dear CHQ team,



We would like to confirm if our proposed form of unconditional undertaking meets the requirements for an Approved Security. Can you confirm if we are able to email a copy for review? If so, what is the best contact?



Many thanks

Rachael

Answered on 31/Mar/2026 04:42 PM:


The requirements for an "Approved Security" are set out in the draft Hard Facilities Management Services Contract, including clause 1.1 (Defined Terms), clause 11 (Security), and the Contract Particulars and relevant schedules issued as part of the ITO documentation.

Tenderers are responsible for ensuring that any security provided complies fully with those requirements. The Principal is unable to review, comment on, or confirm the acceptability of any proposed or draft security instrument prior to submission.

All securities submitted will be assessed for compliance against the Contract requirements as part of the evaluation process.

Question:
Could you please clarify the requirement outlined in Schedule 8 – Pricing Schedule, under the BEMS (All Buildings including QCHEP) tab, which specifies that only FTEs for subcontractor staff working permanently on-site should be included?

We understand that some subcontractors may perform services on a non-daily or non-weekly basis and, therefore, may not have personnel permanently assigned on-site. In this context, could you please confirm your expectations regarding the inclusion of “Service Delivery Personnel – Subcontractor”?

Additionally, for subcontractor personnel engaged on a part-time basis, would it be acceptable to include their contribution by calculating annual weeks and hours of work and reflecting the corresponding pricing accordingly?

Answered on 08/Apr/2026 12:34 PM:


Please refer to response in Addendum 5.

Question:
It is noted that within the “03 CMMS and Asset Information Documents – 01 Master Assets List,” there is a separate file titled “Component & Miscellaneous Assets (18-02-2026).”

Could you please clarify whether these assets are expected to be maintained by the contractor? Additionally, could you confirm the intended purpose of providing this supplementary dataset?

Answered on 08/Apr/2026 12:34 PM:


Please refer to response in Addendum 5.

Question:
Hi procurement team could you please assist:

The following document (Addendum)_CHQ_139_2025_Outsourced_Hard_FM-Part_C_ITO_Response_Schedule_Add (2)

Item 3.3 Authorisations states:

(a) Does the Supplier confirm compliance with the authorisations required under Part B – Hard Facilities Management Services Contract?

Refer to Part B – Hard Facilities Management Services Contract, Contract Particulars (Item 14 – Authorisations).

But the document of reference item 14 is Variable Service and in the Contract Particulars there is no item 14, it goes from Clause 12 to Clause 15.

Please clarify.

Answered on 08/Apr/2026 12:34 PM:


Please refer to response in Addendum 5.

Question:
In line with the Gardens Maintenance pricing requirement, may we request a site visit to support our price estimate asap.

Appreciated.

Answered on 07/Apr/2026 08:42 AM:


As part of the mandatory site visit, respondents were shown some of the main garden areas to support familiarisation with the Gardens Maintenance scope.

Pricing is to be developed based on the information provided in the ITO documentation and the site visit already undertaken.

Respondents should make their own reasonable assumptions where necessary to develop their pricing.

No additional site visits are planned.

Question:
Can CHQ confirm whether there is a mandated subcontractor prequalification platform (e.g. Cm3), or whether suppliers may utilise their own equivalent systems, provided they meet all WHS, compliance, and assurance requirements under the Contract?

Answered on 10/Apr/2026 03:01 PM:


Please refer to Addendum 7

Question:
Reference/file name: Attachment_A-Schedule_6_Services_Specification Appendix I

Clarification:

Good afternoon,

In order to comprehensively solution for and price Gardens Maintenance Services, we would like to clarify the following points;

Vertical Garden Irrigation:

• Does the irrigation system within the vertical gardens contain a fertigation system?

• If so, does QCH or the incumbent Contractor need to supply nutrients for this system and maintain this system?

Irrigation:

• Please confirm within the scope for works to be delivered onsite that the general irrigation system maintenance (‘Irrigation systems maintained in good working order’) Appendix I, refers to minor repairs and scheduling only. No allowance for major repairs of main lines, controllers, wiring, solenoids, pumps etc. is to be allowed for, and will be treated as additional ad hoc works as required?

Vertical walls:

Is the vertical green wall maintenance required exclusive to the:

• Sloping zoysia wall

• Vertical green walls throughout the property

• Vertical pillar plants?

Working from heights:

• Are harnesses provided and maintained by CHQ?

• Is a platform ladder/mini scaffolding provided from CHQ to gain access to the vertical towers?

Waste:

• Does CHQ provide waste bins for green waste to be removed and disposed of, or should the Contractor price this?

Irrigation:

• Within the scope for works to be delivered onsite, the general irrigation system maintenance (‘Irrigation systems maintained in good working order’) in Appendix I refers to minor repairs and scheduling only. Therefore, please confirm that no allowance for major repairs of main lines, controllers, wiring, solenoids etc. is to be allowed for, and will be treated as additional ad hoc works as required?

Area of works:

• Please confirm the boundary of works includes the adjunct large, turfed area in front of the car park

Soil Treatment:

• Appendix I refers to ‘soil treatment’ twice. We wish to confirm that this refers to fertilising.

Playground Equipment:

• The specifications reference ‘external playground equipment to be clean and complaint for use,’ please confirm if this scope includes for the Contractor to conduct playground audits and inspections annually on the equipment and soft fall areas?

Artificial turf:

• Please confirm if the astro turf requires re-sanding annually, to align with the manufacturer’s instructions and recommendations?

Garden beds:

• Please confirm if CHQ has historical figures of mulching quantities supplied and installed throughout the year over the term of the current contract?

• Please confirm if CHQ is happy for a planting allowance (includes annual and perennial shrubs, trees etc.) monthly to be included in pricing, to be utilised onsite to restock garden beds as and when required?

Thank you!

Answered on 10/Apr/2026 03:01 PM:


Please refer to Addendum 7

Question:
Good afternoon,

We note that BU28 of the Services Specification requires the Contractor implement a regime of regular water testing. Please explain how this is intended to operate given the split of responsibilities.

Kind regards.

Answered on 10/Apr/2026 03:01 PM:


Please refer to Addendum 7

Question:
Hi Procurement Team, could you please assist with the following two questions please:

1.- could you please provide an update on the extension to submit proposals as in Addendum 4 you were considering this?


2.- Could you please confirm the following:

For failures involving “Other Maintained Assets,” is the contractor’s responsibility limited to attending the event and implementing a make-safe solution, after which the contractor will escalate the issue to the appropriate service provider? Specifically, is the contractor then required to monitor and follow up until the service is fully restored to normal operation? or is that CHQ responsibility.


Thanks,

Answered on 15/Apr/2026 11:45 AM:


Please refer to Addendum 8 & 9.

Question:
Part C - ITO Response Schedules 2.3 (e) requires the Supplier to 'Complete and sign all ITO required probity declarations including conflict of interest disclosures and any acknowledgements specified in Part A'.

However, there don't appear to be any specific declaration forms in Part A. Part A only a references 'Probity and compliance declarations: Signed declarations covering conflicts of interest, compliance with the Queensland Procurement Policy (QPP) and adherence to CHQ probity protocols as set out in the ITO. '

Can CHQ confirm if there is a specific form required or if the Supplier should provide a written declaration to cover these requirements?

Answered on 15/Apr/2026 11:44 AM:


Please refer to Addendum 9.

Question:
The ITO Returnables 6.2 Service Delivery Requirements (d) requires a draft WHS Management Plan. As part of our ISO Certified Management System, we provide Integrated HSEQ Management Plans, rather than three separate plans, as it is more effective for the account teams. Can CHQ confirm that it will be acceptable to provide a draft HSEQ Management Plan to cover the requirement of 6.2 (d)

Answered on 15/Apr/2026 11:44 AM:


Please refer to Addendum 9.

Question:
BMS Alarm Monitoring - regarding BMS alarms will CHQ's Other Contractor be monitoring these alarms outside of Operating Hours (i.e. between 18:00 and 06:00) or is the expectation that Contractor will be responsible for monitoring these alarms 24hrs a day?

Answered on 15/Apr/2026 11:44 AM:


Please refer to Addendum 9.

Question:
We note in the RE03 Specification for “RE03 – Refrigerator/Freezer (Monitored)” that a daily inspection is required to be carried out by the contractor.

Could you please clarify how this process is currently performed? Specifically, should an on-site technician physically inspect each individual freezer unit every day, or are all units centrally monitored, with only a single system requiring daily review?

Answered on 23/Apr/2026 04:17 PM:


Please refer to Addendum 11

Question:
Under Schedule 8 – Pricing Schedule, the Minor Works limit is stated as a maximum of $350,000 per annum, to be paid in equal monthly payments (1/12th each month). We also understand that historically there have been approximately 570 Minor Works orders per year, which equates to an average value of around $600 per work order. Could you please clarify whether the stated annual Minor Works limit of $350,000 is intended to cover all Minor Works orders (i.e., the full volume of approximately 570 jobs per annum), or only a portion of these works?

Answered on 23/Apr/2026 04:17 PM:


Please refer to Addendum 11

Question:
Can CHQ provide indicative volumes for the test and tag required under these two elements of the service specification?

iv)
undertake testing and tagging of all CHQ portable electrical equipment within the Campus on:

A)
a periodic basis in accordance with the Quality Standards, Statutory Requirements and CHQ Policy;

B)
maintain a test and tagging register as per Statutory Requirements; and

C)
an ad-hoc basis within 24 hours of a request by the CHQ Representative;

v)
undertake testing and tagging of all patient, visitor and resident approved portable electrical equipment within the Campus on an ad-hoc basis within 24 hours of a request by the CHQ Representative;

Answered on 23/Apr/2026 04:17 PM:


Please refer to Addendum 11

Question:
In reviewing the Services Specifications BU28 and asset scope, we note that cooling towers do form part of the Contractor Maintained Assets and Equipment.

Can CHQ please confirm whether:

- cooling tower water treatment and microbiological sampling (including Legionella testing) form part of the Contractor’s Water Quality Management obligations under this Contract; or

- these services are managed directly by CHQ or another contractor and are therefore excluded from the Contractor’s fixed-price scope?

Answered on 23/Apr/2026 02:30 PM:


Please refer to Addendum 10

Question:
Can CHQ please provide guidance on how to interpret the exclusion to the consequential loss, in particular clause 21.5(c)(iii), and we respectfully request CHQ provide examples as to that this is intended to cover to ensure our understanding.

Answered on 23/Apr/2026 02:29 PM:


Please refer to Addendum 10

Question:
With respect to the Building Management System (BMS/BAS) and alarm management:

a) Can CHQ confirm whether the BMS/BAS platform licences (including user access, operator interfaces and integrations) are provided and maintained by CHQ, or whether the Contractor is required to procure and maintain any licences as part of the Services?

b) Can CHQ confirm responsibility for costs associated with alarm notifications issued via SMS and/or email (including any third-party messaging services), and whether these are:

(i) provided and funded by CHQ, or

(ii) to be provided and funded by the Contractor?

d) Where alarm notification workflows (including recipient lists, escalation paths and distribution groups) are configured within the BMS/BAS or associated systems, please confirm whether configuration and ongoing management of these is the responsibility of CHQ or the Contractor.

Answered on 23/Apr/2026 02:29 PM:


Please refer to Addendum 10