Question:
4.2 Fleet Management ICT Solution

Greetings,

As the documentation is silent on whether there will be a requirement for, or consideration of technology/software escrow services, could you, if appropriate, let me know the following,

1.
Has escrow as a risk mitigation tool been considered for holding intellectual property or trade secrets?



2.
If it has, has it been discarded?



3.
If escrow is required, how will you go about selecting your software escrow agent, given the cost of technology escrow services is typically modest?



Kind regards, Software Escrow Guardians

Answered on 10/Jul/2026 07:56 AM:


Hi

Thank you for your email and your interest in the QAS Fleet Management Solutions market sounding activity.

At this stage, this is a market sounding exercise intended to help QAS better understand the solutions and capabilities available in the market. As such, no further information will be provided beyond what is contained in the market sounding documentation.

Suppliers are requested to make reasonable assumptions where necessary and clearly identify those assumptions within their response.

QAS is seeking to understand the breadth of supplier capabilities and available solutions. Responses should therefore address all categories outlined in the documentation and describe how your solution can meet, or partially meet, those requirements, including any optional or value-added capabilities you consider relevant.

Thank you for your interest.

Question:
Morning, can you please advise the Fleet Size and the Fleet Mix, ie Passenger/Light Commercial/Van/other etc? And will ALL of these fleet require a Telematics Unit to be fitted?

Thank you.

Answered on 10/Jul/2026 07:57 AM:


Hi

Thank you for your email and your interest in the QAS Fleet Management Solutions market sounding activity.

At this stage, this is a market sounding exercise intended to help QAS better understand the solutions and capabilities available in the market. As such, no further information will be provided beyond what is contained in the market sounding documentation.

Suppliers are requested to make reasonable assumptions where necessary and clearly identify those assumptions within their response.

QAS is seeking to understand the breadth of supplier capabilities and available solutions. Responses should therefore address all categories outlined in the documentation and describe how your solution can meet, or partially meet, those requirements, including any optional or value-added capabilities you consider relevant.

Thank you for your interest.

Question:
Q1. Can QAS confirm whether “Managed Fleet Services” is intended to include whole-of-vehicle maintenance network coordination (i.e. management of third-party workshops, servicing and repairs across the fleet), or is the focus on managed services supporting the operation of the Fleet Management ICT Solution itself?

Answered on 10/Jul/2026 08:01 AM:


Hi

Please note that this response covers all 16 queries you presented

Thank you for your email and your interest in the QAS Fleet Management Solutions market sounding activity.

At this stage, this is a market sounding exercise intended to help QAS better understand the solutions and capabilities available in the market. As such, no further information will be provided beyond what is contained in the market sounding documentation.

Suppliers are requested to make reasonable assumptions where necessary and clearly identify those assumptions within their response.

QAS is seeking to understand the breadth of supplier capabilities and available solutions. Responses should therefore address all categories outlined in the documentation and describe how your solution can meet, or partially meet, those requirements, including any optional or value-added capabilities you consider relevant.

Thank you for your interest.

Question:
Q2. For “Incident, Accident and Claims Management”, does QAS envisage the supplier administering insurance claims end-to-end (insurer liaison, claims lodgement, repair authorisation), or providing the systems, data and evidence capability to support QAS-managed claims processes?

Answered on 10/Jul/2026 08:02 AM:


As per previous response

Question:
Q3. Does the intended scope include vehicle acquisition, leasing or disposal services (i.e. a fully managed or leased fleet model), or is QAS expected to retain asset ownership with the supplier providing systems and support services?

Answered on 10/Jul/2026 08:02 AM:


As per previous response

Question:
Q4. Should responses address the entire QAS fleet (frontline ambulances, patient transport, operational support and specialist vehicles), or a defined subset? Can QAS provide indicative fleet size and composition by vehicle class to assist respondents in framing indicative pricing?

Answered on 10/Jul/2026 08:04 AM:


As per previous response

Question:
Q5 Is there an expectation around operational hours of the service to be provided, i.e. 24/7 – 365 days or during normal business hours.

Answered on 10/Jul/2026 08:04 AM:


As per previous response

Question:
Q6. Can QAS identify the incumbent Fleet Management Solution and managed fleet service arrangement, and the anticipated timing of any future transition, to assist respondents in framing migration and coexistence approaches?

Answered on 10/Jul/2026 08:05 AM:


As per previous response

Question:
Q7. Are there existing telematics, AVL or vehicle monitoring fitments across the fleet that a future solution would be expected to replace, integrate with, or coexist alongside?

Answered on 10/Jul/2026 08:05 AM:


As per previous response

Question:
Q8. Which QAS and/or Queensland Health enterprise systems would a Fleet Management Solution be expected to integrate with (e.g. finance/asset management, computer-aided dispatch, HR/rostering, business intelligence platforms), and are any integration standards or integration platforms mandated?

Answered on 10/Jul/2026 08:05 AM:


As per previous response

Question:
Q9. Does QAS have mandatory data residency or sovereignty requirements (e.g. data hosted onshore in Australia, IRAP assessment, or compliance with specific Queensland Government hosting policies) that respondents should address?

Answered on 10/Jul/2026 08:06 AM:


As per previous response

Question:
Q10. Are there minimum security certification or assurance expectations (e.g. ISO 27001, SOC 2, Essential Eight maturity level) that QAS would like respondents to address in their responses?

Answered on 10/Jul/2026 08:06 AM:


As per previous response

Question:
Q12. Regarding indicative pricing, does QAS have a preferred presentation — for example per-vehicle-per-month ranges, a priced example scenario based on a nominated fleet size, or rate-card style pricing?

Answered on 10/Jul/2026 08:06 AM:


As per previous response

Question:
Q13. Section 9 of the RFQ notes that complete solution offerings may be delivered through partnering arrangements. Is there any additional information QAS requires regarding subcontractors or consortium members at this market-sounding stage?

Answered on 10/Jul/2026 08:07 AM:


As per previous response

Question:
Q14. Will QAS consider product demonstrations, site visits or supplier briefings as part of this market capability activity, either prior to the closing date or during the evaluation period ahead of the nominated 14 October 2026 decision date?

Answered on 10/Jul/2026 08:07 AM:


As per previous response

Question:
Q15. Section 2 of the RFQ document states that offers must be received via email to the Contact Officer, while the VendorPanel notice states that responses must be finalised and submitted online via VendorPanel to be eligible for consideration. Can QAS please confirm the required submission channel?

Answered on 10/Jul/2026 08:07 AM:


As per previous response

Question:
Q16. In VendorPanel, you are asked to select the supplier list you wish to respond against—Fleet Servicing & Accessories, Business & Administration Services, or IT & Telecommunications. However, only one option can be selected. What should you do if you wish to respond against all three supplier lists?

Answered on 10/Jul/2026 08:08 AM:


Please choose one and document your desire to respond against all 3 supplier lists.

Question:
Q11. Is there a preferred response format, template or page limit for Section 2 of the RFQ, or may respondents structure their response against the Section 4–6 framework as they consider appropriate?

Answered on 10/Jul/2026 08:06 AM:
(edited on 10/Jul/2026 11:03 AM)


As per previous response

Please respond via the tender portal.