Office of Industrial Relations

OIR 049_2627

Monday 02 November 2026 (E. Australia Standard Time)

Friday 20 November 2026 05:00 PM (E. Australia Standard Time)

Friday 13 November 2026 05:00 PM (E. Australia Standard Time)

Friday 11 December 2026 (E. Australia Standard Time)

Office of Industrial Relations

1 William St
Brisbane City, Queensland 4000
Australia

https://www.oir.qld.gov.au/

Working with businesses to achieve compliance with Queensland's work health and safety, workers' compensation and industrial relations laws the Office of Industrial Relations is committed to delivering contemporary and effective regulatory services. We are making a real difference in the lives of Queenslanders through risk assessment tools, online compliance portals and an increase use of compliance audits.

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

The Office if Industrial Relations (OIR) is seeking to engage a suitably experienced supplier to develop and deliver De-escalation training for staff of OIR.

The objective of the De-escalation training is to ensure:

• Staff are equipped with the knowledge and skills required to manage difficult interactions, helping to resolve matters before they escalate

• Staff in front-line roles are equipped with the knowledge and skills required to manage effective communication in highly emotive situations, reducing the likelihood of interactions escalating into work-related violence and aggression incidents.

• Managers are able to support their staff and manage risk of work-related violence and aggression.

It is anticipated the training will be 1 full day or 2 x ½ days and preferably delivered in person however there may be times it might need to be delivered virtually via Microsoft Teams to meet requirements for staff spread across multiple locations and regions.

This engagement is for a 3 -year term with option for extension.

Further details are in the attached Request for Quote.

To be a Conforming Offer, Offerors are required to supply the following by the deadline for submission of offers.:

• Complete and return Request for Quote Section 2 – Suppliers Response

• Provide names and contact details of references as required

• Provide attachments to support Offeror’s response as required including curriculum vitae of key personnel

Attachments to this offer include:

• 049_2627 De-escalation training Request for Quote - this includes full details of the offer

• 049_2627 Request for Quote - Section 2 - for your completion and return with your offer

• DRAFT Contract OIR Short Form Details - for your review at this time only. This will be entered into with the selected supplier.

3

• Queensland
  1: Brisbane
  2: Central West
  3: Darling Downs
  4: Far North
  5: Fitzroy
  6: Gold Coast
  7: Mackay
  8: North West
  9: Northern
  10: South West
  11: Sunshine Coast
  12: West Moreton
  13: Wide Bay-Burnett

All Regions of Service locations are within Australia.

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