Tender Details

Field Services Phase 3 Invitation to Offer

Business Name

Queensland Building and Construction Commission

VP Reference #

VP486815

Buyers Reference #

QBCC2026275

Opens

Thursday 06 November 2025 (E. Australia Standard Time)

Closes

Thursday 20 November 2025 05:00 PM (E. Australia Standard Time) CLOSED

Supplier query cut-off

Monday 17 November 2025 05:00 PM (E. Australia Standard Time)

Expected decision

Wednesday 17 December 2025 (E. Australia Standard Time)

Buyer Details

Business Name

Queensland Building and Construction Commission

Location

299 Montague Rd
West End, Queensland 4101
Australia

WebSite:

https://www.qbcc.qld.gov.au/

Business Info

Our mandate is to independently regulate the building and construction sector, whilst efficiently managing the Queensland Home Warranty Scheme. We are striving towards a resilient building and construction industry aimed at cementing confidence whilst also supporting sustainable social, environmental and economic outcomes for Queenslanders.

Contact Name

Angela Carroll

Position:

Principal Procurement Officer

Primary phone:

07 3032 8793

Mobile phone:

None Provided

Fax number:

None Provided

Email:

angela.carroll@qbcc.qld.gov.au

What the buyer is requesting

Details

to engage a qualified supplier to deliver enhancements to its existing Salesforce Field Services solution. The Field Services solution was successfully delivered in 2024 under a previous project Field Services Phase 1 & 2.

Field Service enhancements are intended to address features associated with Proactive Audit functionality that are yet to be delivered, including editing audit data via the Field Service Mobile App, creating inspections whilst offline, pre-programming, and refinements to existing functionality to enhance daily usage of the solution.?

The outcomes of this engagement (Field Services Phase 3) will ensure the Field Services solution becomes fully embedded in operational practices within the Building Technical and Inspectorate business area, delivering -

*Proactive audits that fully leverage the solution

*Field users equipped for full mobility (including offline)

*Senior management with the ability to measure tangible improvements in service quality, compliance, and system adoption.

This ITO encompasses two (2) phases of work, a Discovery and Design Phase and a Delivery Phase and invites value-for-money proposals that can clearly demonstrate experience with comparable projects that have delivered successful outcomes. Offerors are to be Salesforce certified partners and show a comprehensive understanding of Salesforce Field Services solution. Proposed roles allocated to the engagement are to hold the relevant Salesforce Field Services certifications.

Background information / Compatibility requirements

Details

See the Requirements document of the ITO

Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)

Details

That the Field Services solution becomes fully embedded in operational practices within the Building Technical and Inspectorate business area.

Supplier lists selected

Lists

IT & Telecomms

Categories selected