Tender Details
Human Capital Management Solution (HCMS) System Integration and Implementation Services
Business Name
Department of Education
VP Reference #
VP464735
Buyers Reference #
QED119213
Opens
Monday 16 June 2025 (E. Australia Standard Time)
Closes
Monday 28 July 2025 02:00 PM (E. Australia Standard Time) CLOSED
Supplier query cut-off
Monday 14 July 2025 02:00 PM (E. Australia Standard Time)
Expected decision
Sunday 26 October 2025 (E. Australia Standard Time)
Buyer Details
Business Name
Department of Education
Location
30 Mary St
Brisbane City, Queensland 4000
Australia
WebSite:
https://www.education.qld.gov.au/
Business Info
The Department of Education delivers world-class education services for Queenslanders at every stage of their personal and professional development. Through key portfolios – Early Childhood (External link https://earlychildhood.qld.gov.au/) and Education (External link https://education.qld.gov.au/) – we strive to ensure that Queenslanders have the education they need to contribute to the economy.
Contact Name
Bahar Leva
Position:
ICT Procurement Advisor
Primary phone:
0415700440
Mobile phone:
0415700440
Fax number:
None Provided
Email:
bahar.leva@qed.qld.gov.au
What the buyer is requesting
Details
The Department of Education (DoE) invites Offers for Human Capital Management Solution (HCMS) System Integration and Implementation Services.

This Invitation to Offer (ITO) is seeking responses from suitably qualified and experienced Suppliers for the Build, Implementation, Testing, Deployment, Hypercare and ongoing management of a new SAP SuccessFactors HCMS Solution.

DoE requires these services to be delivered in six (6) Stages as outlined below:

• Stage 1 – Design Discover;

• Stage 2 – Build and Implementation, including Integration and Data Migration Service;

• Stage 3 – Testing and Training;

• Stage 4 – Deploy and Go-live;

• Stage 5 – Hypercare; and

• Stage 6 – Managed Services.

Any subsequent contract(s) will be established under the Queensland Information Technology Contracting (QITC) Framework and will likely include modules for Software, Systems Integration, and Managed Services (including Data Migration Services) and ICT Professional Services.

Further details are set out in the attached ITO and Requirements documents issued with this ITO.
Background information / Compatibility requirements
Details
The Customer will hold a briefing session at 1pm (AEST), Wednesday 25 June 2025 via MS Teams.

It is not mandatory for prospective Offerors to attend the briefing session in order to submit an offer.

Offerors must register to attend this briefing by emailing the Customer’s Contact Person by 2:00pm on Monday 23 June 2025 listing the names of those Offeror representatives attending.

A maximum of two (2) representatives from each organisation may attend the briefing.
Supplier lists selected
Lists
  • IT & Telecomms
Categories selected
Categories
  • IT & Telecomms
    1: IT Services
    2: Services - Architecture & Design
    3: Services - Cloud Services
    4: Services - Industry Sector Expertise
    5: Services - Maintenance Agreements
    6: Services - Managed Services
    7: Services - Other
    8: Services - Software Support & Maintenance
    9: Services - Support
    10: Services - Testing Services
    11: Software - Development
    12: Software - SaaS
Regions of Service
Locations
  • Queensland
    1: Brisbane
    2: Central West
    3: Darling Downs
    4: Far North
    5: Fitzroy
    6: Gold Coast
    7: Mackay
    8: North West
    9: Northern
    10: Offshore (QLD)
    11: South West
    12: Sunshine Coast
    13: West Moreton
    14: Wide Bay-Burnett

All Regions of Service locations are within Australia.
Information requested by others
25/Jun/2025 10:20 AM
Question:
File 2.4_QED119213-ITO_Response_Schedule-Attachment_4-Staff_Details_Report requests information on 'Experience implementing MS Dynamic/Power Platforms solutions' and 'Experience using Success by Design Framework' . I am assumung that this is a wrong document?

Answered on 27/Jun/2025 08:45 AM:


The reference to experience with MS Dynamics/Power Platform Solutions and the Success by Design Framework in Attachment 4 – Staffing Requirements: Staff Details Form was included in error.

This reference has now been removed, and an updated version of Attachment 4 has been uploaded to VendorPanel, reflecting the correct requirements for the HCMS implementation.
26/Jun/2025 08:14 PM
Question:
Can the Department provide a list of roles that make up the current program team, their responsibility/stream they sit under and how long those roles have been occupied on the HCMS program team

Answered on 01/Jul/2025 07:54 AM:


The response to this question is provided in Addendum No. 2, Question 17.
26/Jun/2025 08:15 PM
Question:
In regards to integration, the documentation provided to data talks to Azure Integration - is SAP CPI (BTP) Integration in scope. Can the Department provide further clarity on the expectations of preferred integration technology solutions.

Answered on 01/Jul/2025 07:55 AM:


The response to this question is provided in Addendum No. 2, Question 16.
06/Jul/2025 04:35 PM
Question:
As part of our training approach, we typically offer a train-the-trainer format. Is QED comfortable with this approach, or would you prefer focused role-based training for secondary teams and users outside of the core HR function, such as third-party vendors, contractors, and middle management?

Answered on 11/Jul/2025 08:06 AM:


Addendum No. 3, which includes responses to your submitted questions, was published on VendorPanel earlier today. Please refer to Addendum No.3, Question No.8.
06/Jul/2025 04:37 PM
Question:
Could you please provide SAP BOM details of this engagement

Answered on 07/Jul/2025 09:23 AM:


Please refer to Addendum No. 2, Question No. 1, for the response to your question regarding the Bill of Materials. This addendum was released on VendorPanel on 1 July 2025.
Updates made to this Request
25/Jun/2025 02:37 PM
Please note: The following attachment has been recently added.

1. Added: QED119213 - Industry Briefing Slides.pdf

Please consider this attachment when responding.

27/Jun/2025 08:12 AM
Please note: The following attachment has been recently updated.

1. Added: 2.4 QED119213 - ITO Response Schedule - Attachment 4 - Staff Details Report.DOCX

Please consider this attachment when responding.

27/Jun/2025 01:45 PM
Please note: The following attachment has been recently added.

1. Added: QED119213 - Addendum No.01.pdf

Please consider this attachment when responding.

01/Jul/2025 07:52 AM
Please note: The following addendum has been recently added. This addendum includes the questions and answers received from suppliers to date.

1. Added: (Addendum) QED119213 - Addendum No.2.pdf

Please consider this addendum when responding.

11/Jul/2025 07:50 AM
Please note: The following addenda have been recently added.

1. Added: (Addendum) 2.9 QED119213 - Attachment 9 - Vulnerability Management Standard.pdf

2. Added: (Addendum) QED119213 - Addendum 3.pdf

Please consider these addenda when responding.

21/Jul/2025 03:23 PM
Please note: The following addendum has been recently added.

1. Added: (Addendum) QED119213 - Addendum No.4.pdf

Please consider this addendum when responding.

21/Jul/2025 03:53 PM
Please note: The following addendum has been recently added including updates to the Additional Provisions—specifically addressing privacy and incorporating the new QITC Terms and Conditions (Version 4.0.0).

1. Added: (Addendum) QED119213 - Addendum No.5.pdf

Please consider this addendum when responding.

21/Jul/2025 03:58 PM
Please note: The following addendum has been recently added.

1. Added: (Addendum) QED119213 - Addendum No.6.pdf

Please consider this addendum when responding.