Tender Details
Provision of Cleaning Services for Department of Justice
Business Name
Department of Justice
VP Reference #
VP489809
Buyers Reference #
DOJ 990.2526
Opens
Tuesday 25 November 2025 (E. Australia Standard Time)
Closes
Tuesday 20 January 2026 02:00 PM (E. Australia Standard Time) CLOSED
Supplier query cut-off
Tuesday 13 January 2026 02:00 PM (E. Australia Standard Time)
Expected decision
Wednesday 25 March 2026 (E. Australia Standard Time)
Buyer Details
Business Name
Department of Justice
Location
50 Ann St
Brisbane City, Queensland 4000
Australia
WebSite:
https://www.justice.qld.gov.au/
Business Info
At the Department of Justice, our mission is to create a fairer, safer, and more inclusive Queensland for everyone. We focus on enhancing the efficiency of our justice system by reducing court waiting times, bolstering victim support services, and investing in technological advancements. Our efforts extend to preventing violence against women and girls, offering vital support to victims, and safeguarding the Queensland community from potential harm.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
The purpose of this procurement process is to establish a Standing Offer Arrangement (SOA) of Suppliers per Region for the provision of Cleaning Services for the Department of Justice. Upon establishment of the panel, 15 cleaning contracts are expected to be awarded immediately.

The Principal is committed to advancing the economic, environmental and social objectives of the Queensland Government, including maximising Queensland suppliers' opportunities to participate in government business, supporting regional and remote economies, and doing business with ethically, environmentally and socially responsible suppliers.

The Principal may establish a Panel as a result of this ITO comprising of one or more Suppliers per Region, each of which will enter into an SOA with the Principal to provide the same or similar goods and/or services to Eligible Customers. In addition, the Principal may, during the term of the SOA, appoint other Suppliers to the Panel for any reason, including if the Principal considers that the inclusion of one or more additional Suppliers is necessary or desirable to comply with government policy regarding diversity in supply chains or the achievement of social objectives.

The Principal reserves the right to, at its absolute discretion, progressively roll Suppliers off of any Panel established as a result of this SOA ITO process to assist with the management of the Panel size.

Please refer to the ITO documents for further information.
Background information / Compatibility requirements
Details
Please refer to the ITO documents for further information.
Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)
Details
Please refer to the ITO documents for further information.
Supplier lists selected
Lists
  • Cleaning Services, Equip, Supplies
Categories selected
Categories
  • Cleaning Services & Equipment & Supplies
    1: Carpet Cleaning & Floor Polishing
    2: Commercial Cleaning
    3: Graffiti Removal Services
    4: Gutter Cleaning (Buildings)
    5: Hygiene Services
    6: Janitorial & Cleaning Products
    7: Litter & Rubbish Removal
    8: Sanitary Services
    9: Window Cleaning
Regions of Service
Locations
  • Queensland
    1: Brisbane
    2: Central West
    3: Darling Downs
    4: Far North
    5: Fitzroy
    6: Gold Coast
    7: Mackay
    8: North West
    9: Northern
    10: South West
    11: Sunshine Coast
    12: West Moreton
    13: Wide Bay-Burnett

All Regions of Service locations are within Australia.
Information requested by others
29/Nov/2025 03:30 PM
Question:
Can there be more than one contractor to fill the request of indoor and outdoor cleaning requirements. Some contractors only specialize indoors and other outdoors.

Answered on 03/Dec/2025 03:48 PM:


Yes - if you are engaging a subcontractor, please list the subcontractor's details in Pack C - SOA Supplier Response Schedule, Section 1.3 Subcontractor (s)
02/Dec/2025 11:59 AM
Question:
For tender attachments (eg insurance certificates of currency), are we able to submit a zipped folder once for our entire submission?

Answered on 03/Dec/2025 03:52 PM:


Yes - you may submit a zipped folder for attachments.
03/Dec/2025 12:24 PM
Question:
hello,

Can you please clarify if you would like Q1-6 of Pack D Supplier response schedule, answered for each individual location we are applying for? Or for local benefit only, as it states specifically

'Instructions

Suppliers will need to complete the below questions for each region or courthouse (where a region is very large). For example, if a Supplier is applying for multiple regions, then the below questions would need to be answered for EACH region. Suppliers are to copy the below table and address the questions for each region/s as required'

Thank you kindly

Answered on 03/Dec/2025 04:01 PM:


Suppliers will need to complete ALL of the Request for Quote Response Questions for each courthouse you are applying for.

So, if supplier is tendering for 7 courthouses, you will have to submit 7 responses to address EC1 - Site Service Delivery, EC2 - Purposeful Public Procurement and EC3 - Price (a separate ITO Pack D (i) RFQ Contract Pricing Response Form, spreadsheet [with 7 tabs of courthouses pricing completed])
03/Dec/2025 05:33 PM
Question:
If I as a contractor only want to manage the exterior work from Biweekly to Annual, Is that possible? Or do I need to have subcontractor added in my quoting for the rest of the work I will not manage?

Answered on 08/Dec/2025 10:14 AM:


The DoJ is looking to enter into a single contract for the cleaning services per courthouse. There may be one or more subcontractors involved with this one contract.

Please refer to Addendum 1, Question and Answer 1 for further details.
04/Dec/2025 04:02 PM
Question:
Can you please provide the amount of wheelie bins per location.

Answered on 16/Dec/2025 02:23 PM:


Please refer to Addendum 2 - uploaded to VendorPanel on 16 December 2025.
05/Dec/2025 01:48 PM
Question:
hello, can you confirm the access for the Maroochydore location please. it current states 'Access hours for cleaning Day cleaner - Mon-Fri 4:30pm 8:30am - 4:30pm. Shift cleaners - Mon-Fri after 4:30pm'

and also a number of wheelie bins at the following locations please - Caboolture

Caloundra

Landsborough

Maroochydore

Nambour

Thank you

Answered on 16/Dec/2025 02:24 PM:


Please refer to Addendum 2 - uploaded to VendorPanel on 16 December 2025.
06/Jan/2026 01:05 PM
Question:
Can you please confirm what security requirements are required (NV1, Baseline, Australian citizen) etc.

Thank you.

Answered on 07/Jan/2026 04:05 PM:


Please refer to Addendum 3 - uploaded to VendorPanel on 07 January 2026.
12/Jan/2026 06:20 PM
Question:
Good Evening,

Upon review of the list of activities in DOJ 990.2526 Pack D, Attachment 2 – Courthouse Cleaning Specifications, there are cleaning tasks specified as daily, weekly, fortnightly, monthly, quarterly, bi-annual, and annual.

However, in the document Copy of DOJ_990.2526_Pack_D_(i) – Contract Pricing Response Form, there is a table to be completed for Routine Cleaning, which requires a total cost and total hours per week, and a separate table for Periodic Cleaning, which only includes quarterly, bi-annual, and annual activities.

Could you please clarify where the estimated hours and costs for the weekly, fortnightly, and monthly activities should be included?

Should these be incorporated into the Routine Cleaning section?

Answered on 14/Jan/2026 02:22 PM:


Please refer to Addendum 5 - uploaded to VendorPanel on 14 January 2026.
13/Jan/2026 09:38 AM
Question:
Good morning, Panel,

With reference to the physical cleaning times, does the DOJ have any preferred shift times and are there any restrictions to cleaning times for each shift?

I hope you can assist

Kind Regards

Answered on 14/Jan/2026 02:25 PM:


Please refer to Addendum 5 - uploaded to VendorPanel on 14 January 2026.
Updates made to this Request
03/Dec/2025 03:40 PM
Please note: The following attachments have been recently added.

1. Added: Industry Briefing - DOJ 990.2526 Provision of Cleaning Services for the Dept of Justice - Pack A.mp4

2. Added: Industry Briefing - DOJ 990.2526 Provision of Cleaning Services for the Dept of Justice - Pack B.mp4

3. Added: Industry Briefing - DOJ 990.2526 Provision of Cleaning Services for the Dept of Justice - Pack C.mp4

4. Added: Industry Briefing - DOJ 990.2526 Provision of Cleaning Services for the Dept of Justice - Pack D.mp4

Please consider these attachments when responding.

08/Dec/2025 10:11 AM
Please note: The following addendum has been recently added.

1. Added: (Addendum) DOJ 990.2526 - Addendum 1.pdf

Please consider this addendum when responding.

16/Dec/2025 02:22 PM
Please note: The following addendum has been recently added.

1. Added: (Addendum) DOJ 990.2526 - Addendum 2.pdf

Please consider this addendum when responding.

07/Jan/2026 04:04 PM
Please note: The following addendum has been recently added.

1. Added: (Addendum) DOJ 990.2526 Addendum 3.pdf

Please consider this addendum when responding.

12/Jan/2026 11:33 AM
Please note: The following addendum has been recently added.

1. Added: (Addendum) DOJ 990.2526 Addendum 4.pdf

Please consider this addendum when responding.

14/Jan/2026 02:21 PM
Please note: The following addendum has been recently added.

1. Added: (Addendum) DOJ 990.2526 Addendum 5.pdf

Please consider this addendum when responding.