Tender Details
Publishing and Mail House Services
Business Name
QIMR Berghofer Medical Research Institute
VP Reference #
VP471896
Buyers Reference #
2025 139
Opens
Friday 01 August 2025 (E. Australia Standard Time)
Closes
Monday 25 August 2025 05:00 PM (E. Australia Standard Time) CLOSED
Supplier query cut-off
Monday 25 August 2025 05:00 PM (E. Australia Standard Time)
Expected decision
Monday 15 September 2025 (E. Australia Standard Time)
Buyer Details
Business Name
QIMR Berghofer Medical Research Institute
Location
300 Herston Rd
Herston, Queensland 4006
Australia
WebSite:
http://www.qimrberghofer.edu.au
Business Info
At QIMR Berghofer, we seek to discover, diagnose and deliver better treatments for some of the world’s deadliest diseases.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
The Queensland Institute of Medical Research (QIMR) Berghofer is tendering for a Contractor to produce, collate and distribute its letters and mailing material from a location within Brisbane.
Background information / Compatibility requirements
Details
The Contractor must be experienced in the design, printing and distribution of high value direct marketing packs, they will need to be able to be flexible and provide services for a variety of volumes that conform to the QIMR Berghofer visual identity guidelines and specifications. You will be an accredited mail house under the Australia Post – Bulk Mail Partner Program, will have robust systems in place to manage secure information and you will be used to working with sustainable and ecofriendly materials.
Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)
Details
Data Management:

Data Segmentation: Properly segmenting the mailing list to target known and unknown donors effectively.

Data Cleansing: Ensuring the mailing list is up-to-date and free of duplicates or errors.

Design and Content:

High-Quality Printing: Ensuring the mail pieces are printed professionally and are visually appealing.

Compliance and Security:

Regulatory Compliance: Adhering to all relevant regulations and privacy laws, especially when handling sensitive financial information.

Data Security: Implementing robust measures to protect donor data from breaches

Mailing and Distribution:

Timely Delivery: Ensuring that all mail pieces are sent out on schedule.

Tracking and Reporting: Providing detailed reports on the status of the mailings, including delivery confirmations and any issues encountered.

Response Handling:

Response Mechanisms: Setting up systems to handle responses, such as return mail, phone calls, or online interactions.

Feedback Analysis: Collecting and analyzing feedback from recipients to improve future campaigns.

Cost Management:

Budget Adherence: Keeping the project within the agreed budget while maintaining quality.

Cost Transparency: Providing clear and detailed invoices and cost breakdowns.

These deliverables ensure that the mail house can effectively manage the campaign, reach the intended audience, and provide valuable insights for future marketing efforts
Supplier lists selected
Lists
  • Printing & Distribution Services
Categories selected
Categories
  • Printing & Distribution Services
    1: Managed Print Services
Regions of Service
Locations
  • Queensland
    1: Brisbane
    2: Gold Coast
    3: Sunshine Coast
    4: West Moreton

All Regions of Service locations are within Australia.
Information requested by others
06/Aug/2025 01:19 PM
Question:
We can fulfil the entire requirements of this tender however we would potentially look to use an accredited mailing house that we have a long standing business relationship with. Does this comply with your Mandatory requirements?

Answered on 07/Aug/2025 09:50 AM:


If you can manage the third party directly so we are interacting with 1 x account manager and present 1 x set of pricing I encourage you to make a submission.
06/Aug/2025 03:44 PM
Question:
Can you please advise if QIMR are only interested in service providers that can produce your requirements out of a Brisbane location?

Answered on 07/Aug/2025 09:52 AM:


One of the End User requirements is that they have an account manager that is locally based and with whom they can interact, if you can support that requirement, we would be keen to receive your submission.
12/Aug/2025 10:00 AM
Question:
Can we please get some more detail on the specififcations on the print items?

1 - "QTY : 10,000 sheets 120 gsm Colotech+ Uncoated Digital Paper" - Is this CMYK 1 or 2 sides? What size is this item? Is this the Long Letter or the Donation Form?

2 - "QTY: 10,000 DLX FF envelopes Offshelf CMYK face only print Heavy cover LickNStick" - Does FF mean Full Face?

3 - QTY: 50,000 BREs full face, envelope, CMYK, double sided - What size is this envelope? Is it Peel & Seal or Lick or Stick/Self Seal?

4 - Full Colour A4 double-sided letter - Is this Personalised 1 side or both sides? Is the personalisation in black or colour?

5 - Full Colour A4 double-sided donation form - Is this Personalised 1 side or both sides? Is the personalisation in black or colour?

6 - Long A4 Letter - please provide the finished size for this letter?

Answered on 14/Aug/2025 03:17 PM:


Hi Please see our response to your questions below.

1 - "QTY : 10,000 sheets 120 gsm Colotech+ Uncoated Digital Paper" - Is this CMYK 1 or 2 sides? What size is this item? Is this the Long Letter or the Donation Form

Double-sided, CMYK both sides, A4. We would also usually include an A5 full-colour generic lift (both sides) in an appeal.

2 - "QTY: 10,000 DLX FF envelopes Offshelf CMYK face only print Heavy cover LickNStick" - Does FF mean Full Face?

I think so?!

3 - QTY: 50,000 BREs full face, envelope, CMYK, double sided - What size is this envelope? Is it Peel & Seal or Lick or Stick/Self Seal?

DL, Peel & Seal

4 - Full Colour A4 double-sided letter - Is this Personalised 1 side or both sides? Is the personalisation in black or colour?

This would be at least two A4 double-sided letters (4pp), not one, personalised throughout.

5 - Full Colour A4 double-sided donation form - Is this Personalised 1 side or both sides? Is the personalisation in black or colour?

Personalised on one side, reverse lift on the back. Personalisation in black.

6 - Long A4 Letter - please provide the finished size for this letter?

1 x A4
12/Aug/2025 11:37 AM
Question:
There are two Pricing Schedules in the documents provided.

Pricing_Schedule_Mailhouse_Tender_Final

Pricing_Schedule_Mailhouse_Tender_Final_v.2_23.7.25

Can you please confirm which version we should refer to. Thanks

Answered on 14/Aug/2025 09:09 AM:


Hi Bronwyn

Thank you for your enquiry.

Each of the pricing schedules captures different information, we would like both completed please.

Kind regards

Paul Bensley
25/Aug/2025 04:16 PM
Question:
Would QIMR Berghofer consider extending the lodgement date and time to Wednesday, 27th August 1700?

Answered on 25/Aug/2025 04:21 PM:


Hi Robert

Thank you for your message, this will need to be approved by the project owner, my recommendation is that you submit what you have available by the deadline in case I can't have a decision available before the deadline.
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