Question:
We notice that the requirements specify the supply of a Program Manager and personnel to complete the scope of works (but that multiple providers may be considered for this scope). As a small boutique provider of HR and safety services, we feel we can add value to specific aspects of the project (e.g., the cultural diagnostic stage) so we wish to confirm that we can submit a proposal response based on parts of the Request where we feel we can deliver the most value to RSHQ?

Answered on 04/Mar/2026 02:42 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document titled “Q&A People Program - RSHQ.2026.229”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Good morning, can you kindly confirm the number of attendees that would be included in this program, and the level of the employees? (i.e team member, middle manager, senior exec, etc)

Many thanks.

Answered on 04/Mar/2026 02:43 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document titled “Q&A People Program - RSHQ.2026.229”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Hi, I believe there may be an attachment missing. Within Part C: ITO Response Schedules, Schedule A, Section 8 Price and payment terms, it states:

"Suppliers are to complete Attachment 1: Pricing Response Schedule to provide details of the offer."

However, I cannot find such an attachment. Would you mind sharing this document?

Thank you.

Answered on 04/Mar/2026 02:44 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document titled “Q&A People Program - RSHQ.2026.229”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
How many people are employed by the RSHQ?

How many are contracted/subcontracted and would they be counted as employees in this plan?

How many employees are Leadership/Management and how many are team members?

What is the rough budget for this?

Thank you.

Answered on 04/Mar/2026 02:44 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document titled “Q&A People Program - RSHQ.2026.229”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
To ensure the proposed methodology and resourcing model are appropriately aligned to the scale and intent of the People Program, the following clarifications are requested:

Workforce Scope

1. What is the current total workforce headcount?

2. How many leaders (Executive, senior leaders and frontline managers) are within scope of the Program?

Priority Initiatives

3. Which initiatives are considered priority for delivery in 2026, and which are anticipated in later phases of the 12–18 month timeframe?

Cultural Findings from the 2025 Review

4. Were specific cultural themes, behavioural risks or capability gaps identified in the 2025 Review that the People Program is expected to address?

5. Is there existing diagnostic, engagement or capability data available that should inform scope and sequencing?

Existing Measurement and Frameworks

6. Are there existing culture, engagement or leadership capability measurement tools currently in use that the Program is expected to integrate with?

7. Is there an established leadership capability or workforce performance framework that will be refined, or is development from first principles anticipated?

Program Governance and Delivery Expectations

8. Does RSHQ have an established PMO or governance structure that the Program will operate within, including reporting cadence and steering arrangements?

9. Is the leadership capability uplift component intended to include both design and direct delivery (e.g. programs, coaching, workshops), or design and implementation planning only?

These clarifications will assist in structuring a proportionate and implementation-ready proposal aligned to RSHQ’s objectives.

Answered on 04/Mar/2026 02:44 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document titled “Q&A People Program - RSHQ.2026.229”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Within Part C: ITO Response Schedules, Schedule A, Section 3.10 Referees, it requires two “government customers” to which the Supplier has provided services for.

If the Supplier has two private, non-government referees that are highly relevant to this tender (delivery of a similar People Plan framework within the mining and resources industry) would these be considered an acceptable substitute?

Answered on 04/Mar/2026 02:45 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document titled “Q&A People Program - RSHQ.2026.229”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Good afternoon,

In the supplied tender documentation titled ITO Part B page 14 'Key Deliverables', there is a reference to benchmarking ('Proposals should include mechanisms for effective benchmarking, measurement of outcomes and reporting'). Do you have any particular government or commercial specific benchmarking you want us to baseline from or is it the Program/Project Management inclusive of outcomes and reporting that you want us to benchmarking against?

How many staff are within the RSHQ’s Enterprise Program Management Office (EPMO) and will the successful Supplier be able to draw down on the EPMO's tools and templates?

Who will the successful Supplier's Program Manager directly report to?

Is it acceptable that our RFQ make an assumption that any Client approved travel, accommodation and meal costs incurred by the Supplier as a direct result of executing the agreed scope, will be recovered by the Client (RSHQ) using Queensland Government daily per diem rates?

Thank you.

Answered on 04/Mar/2026 06:33 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A People Program - RSHQ.2026.229 - Updated04032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Could you please confirm where our response should be included in the Part C document, as there does not appear to be an allocated space?

Alternatively, can we submit a separate response document and reference it as an attachment?

Answered on 06/Mar/2026 12:02 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A - People Program - RSHQ.2026.229 - Updated 06032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
We were wondering if there was any consideration of an extension, but we would be grateful with any additional time that is feasible?

Thank you.

Answered on 06/Mar/2026 12:03 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A - People Program - RSHQ.2026.229 - Updated 06032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Can you please provide an organisational chart or advise the organisational structure (including staff numbers) for the Petroleum and Gas Inspectorate and the Serious Incident Investigation Unit?

Answered on 06/Mar/2026 12:03 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A - People Program - RSHQ.2026.229 - Updated 06032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
1. Addressing Cultural Issues within RSHQ

Scale of engagement

For the Petroleum and Gas Inspectorate and the Serious Incident Investigation Unit (SIIU), can you provide indicative team and leadership cohort sizes to support approach selection and appropriate resourcing assumptions?

2. People Capability Framework

Clarification of “determine requirements utilising the framework”: The ITO requires Suppliers to “determine requirements utilising the framework and associated tools/templates”. Can you clarify whether this refers to:

o assessing capability requirements for identified roles,

o identifying development needs and pathways for organisation/ divisions/professions, and/or

o informing workforce, learning or succession planning activities?

3. Key roles in scope: Approximately how many “key roles” has RSHQ identified for initial focus under the capability framework?

4. Maturity of workforce and succession planning: Are workforce planning and succession planning currently a) established practices within RSHQ that require uplift and alignment, or b) capabilities to be newly introduced or formalised through this program?

Level of workforce planning focus: In relation to workforce planning, is RSHQ primarily seeking support at:

o a strategic level (aligned to relevant Public Sector Commission directives),

o an operational level, or

o a combination of both?

3. Onboarding / Induction

Onboarding lifecycle boundaries: What are the intended scope boundaries for onboarding review and design? For example, should this include activities spanning pre commencement and hiring documentation, through to 60 or 90 day post commencement integration?

Offer Submission

Can submissions be sent through as Powerpoint and PDF, rather than word?

4. Change Management (Cross Cutting)

7. Change saturation and sequencing: Are there other significant organisational change initiatives occurring during the contract term that Suppliers should consider when sequencing change and engagement activities?

Answered on 06/Mar/2026 12:04 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A - People Program - RSHQ.2026.229 - Updated 06032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Regarding the following requirement stated in Part A: "Offers must be submitted in the following software package/s: one copy in Microsoft Word 2003 or later and one copy in Adobe PDF". If we respond to certain questions in Part C by referring to attachments with our detailed responses, must these attachments also be provided in Microsoft Word and Adobe PDF (or is it ok to provide them just in PDF if we use a different software package to create them)? Part C itself would be provided in Microsoft Word and Adobe PDF.

Answered on 06/Mar/2026 12:04 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A - People Program - RSHQ.2026.229 - Updated 06032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Hi, when you state "There are also leadership roles within the Mining Inspectorates (Regional Inspectors) and other supervisory/team leader roles at the AO7 (and equivalent) level", how many AO8s/Regional Inspectors are regional? This will help to get an accurate price in terms of travel.

Answered on 06/Mar/2026 12:04 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A - People Program - RSHQ.2026.229 - Updated 06032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
When reviewing the Part C - ITO response schedule document, we could not see where to include the relevant experience, capability details, approach, and pricing information. Could you confirm whether there is a specific section to include the details and/or can we submit this in a separate document?

Answered on 06/Mar/2026 12:05 PM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in titled “Q&A - People Program - RSHQ.2026.229 - Updated 06032026”, where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Cultural Issues Workstream

Q1. To what extent is the People Program expected to directly address the cultural recommendations made in the 2025 Review?

Q2. Is employee engagement an intended outcome or success measure of the cultural reform workstream?

Q3. Is the provider expected to engage directly with inspectors in the field as part of diagnostic or intervention activities, or primarily through leaders and management?

Q4. Is there a dedicated People and Culture contact who will co-deliver this workstream, and what capacity will they have available?

Capability Framework & Leadership Development

Q5. How many distinct role families or job families exist across RSHQ?

Q6. Is there a preference for fully customized in-house leadership development delivery, or is RSHQ open to established external programs being incorporated?

Onboarding, Logistics, Governance & Commercials

Q7. What People and Culture or HR operating model currently exists within RSHQ, and what internal HR capacity is available to co-deliver and sustain the People Program?

Q8. Where will the People Program sit from a governance and reporting perspective — under the EPMO, RSHQ Corporate, or elsewhere — and who is the day-to-day program sponsor?

Q9. Is there an indicative budget envelope for the People Program, either in total or by project?

Answered on 12/Mar/2026 10:49 AM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in QTenders where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.

Question:
Good afternoon,

Thank you for the opportunity to respond to this tender.

To ensure we deliver a comprehensive and high-quality submission that fully meets the tender requirements, we kindly request a one-week extension to the current deadline. This additional time will allow our team to finalise the response to the standard expected and address all requirements.

We appreciate your understanding and would be grateful if you could advise whether this extension can be accommodated.

Thank you for your consideration, and we look forward to your response.

Answered on 12/Mar/2026 10:50 AM:


Thank you for your question.

We appreciate the opportunity to clarify.

Please kindly refer to the attached document in QTenders where you will find the detailed response.

Should you require any further information, please do not hesitate to let us know.