Tender Details
ERP Program SAP Technical Capability Partner
Business Name
Queensland Rail
VP Reference #
VP469770
Buyers Reference #
QRP-25-41
Opens
Tuesday 22 July 2025 (E. Australia Standard Time)
Closes
Sunday 03 August 2025 05:00 PM (E. Australia Standard Time) CLOSED
Supplier query cut-off
Thursday 31 July 2025 05:00 PM (E. Australia Standard Time)
Expected decision
Sunday 17 August 2025 (E. Australia Standard Time)
Buyer Details
Business Name
Queensland Rail
Location
305 Edward St
Brisbane City, Queensland 4000
Australia
WebSite:
http://www.queenslandrail.com.au
Business Info
Founded in 1865, Queensland Rail has a proud history of connecting Queensland communities and supporting local jobs, industries and economies. We are committed to providing a customer-focused, safe, modern and world-class rail service for Queenslanders.

With total assets of $8.0 billion, and a network that extends more than 6,600 kilometres across the state, we are also focused on providing customers and Queenslanders with an efficient and value for money service.

Our 7,500 strong workforce delivers services across our South East Queensland and Regional networks, including Travel and Tourism services and Regional Freight.

Our South East Queensland team provides 8,392 services each week, supporting our customers to reach their destination safely and on-time. In 2019-2020, 44 million passenger trips were taken on the South East Queensland network (a decrease of approximately 20 per cent compared to 2018-2019, associated with COVID-19).

The Regional networks commuter and rail tourism markets are serviced by the Travel and Tourism products. These comprise eight services connecting Regional communities across Queensland with other Regional centres and the South East Queensland corner. These services support the Queensland tourism industry through the provision of unique rail tourism experiences including special events and charters through the operation of a small fleet of heritage services.

Our Regional networks and Freight team provides rail access for freight operators and other Queensland Rail supply chain customers to enable the critical transport of resources and general freight across the state.

We are proud of the role we play in providing vital passenger and freight services and we are dedicated to ensuring that our systems, procedures and practices reflect the highest standards of corporate governance.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
Queensland Rail is seeking one or two Suppliers to provide specialist SAP technical capability for its ERP Program. Engagements will span 6 to 24 months, covering all phases from options analysis through to handover. Suppliers must demonstrate strong talent depth, flexible resourcing, competitive rates, alignment to program timelines, and proven experience.
Supplier lists selected
Lists
  • HR Services & Recruitment
  • IT & Telecomms
Categories selected
Categories
  • Human Resource Services & Recruitment
    1: Personnel Recruitment
    2: Temporary Personnel Services
  • IT & Telecomms
    1: IT Services
    2: Services - Application Expertise
    3: Services - Architecture & Design
    4: Services - Business Process Expertise
    5: Services - Consultants
    6: Services - Managed Services
    7: Services - Other
    8: Services - Outsourced Services
    9: Services - Strategy & Analysis
    10: Services - Support
    11: Services - Testing Services
    12: Software - Development
    13: Software - Programs
    14: Software - SaaS
Regions of Service
Locations
  • Australian Capital Territory
    1: ACT (all other areas)
    2: Canberra
  • New South Wales
    1: Central West
    2: Far West
    3: Hunter
    4: Illawarra
    5: Mid-North Coast
    6: Murray
    7: Murrumbidgee
    8: North Western
    9: Northern
    10: Richmond-Tweed
    11: South Eastern
    12: Sydney
  • Northern Territory
    1: Darwin
    2: NT (all other areas)
  • Queensland
    1: Brisbane
    2: Central West
    3: Darling Downs
    4: Far North
    5: Fitzroy
    6: Gold Coast
    7: Mackay
    8: North West
    9: Northern
    10: South West
    11: Sunshine Coast
    12: West Moreton
    13: Wide Bay-Burnett
  • South Australia
    1: Adelaide
    2: Eyre
    3: Murray Lands
    4: Northern
    5: Outer Adelaide
    6: South East
    7: Yorke and Lower North
  • Tasmania
    1: Greater Hobart
    2: Mersey-Lyell
    3: Northern
    4: Southern
  • Victoria
    1: Barwon
    2: Central Highlands
    3: East Gippsland
    4: Gippsland
    5: Goulburn
    6: Loddon
    7: Mallee
    8: Melbourne
    9: Ovens-Murray
    10: Western District
    11: Wimmera
  • Western Australia
    1: Central
    2: Kimberley
    3: Lower Great Southern
    4: Midlands
    5: Perth
    6: Pilbara
    7: South Eastern
    8: South West
    9: Upper Great Southern

All Regions of Service locations are within Australia.
Information requested by others
23/Jul/2025 04:30 PM
Question:
Is this request better suited to a specialist SAP Recruitment/labour hire/resourcing company or would it be better suited to a professional services company?

Answered on 24/Jul/2025 03:09 PM:


Hi,

We welcome responses from organisations that believe they have the skills and capabilities to provide the required resources.

Thank you
23/Jul/2025 07:52 PM
Question:
We have an established partnership with an overseas firm that specialises in delivering work aligned to your scope. Their expertise and track record consistently provide exceptional value, with proven outcomes across S/4HANA upgrades, implementations, ABAP projects, and Fiori enhancements. We've successfully partnered with them on similar projects, often delivering under budget and ahead of schedule.

They are able to commence within two weeks; however, due to their offshore location, they cannot meet the 50% on-site requirement. As the primary supplier, could this requirement be fulfilled by our onshore project manager, or is there flexibility in the working model that can be considered?

Kind regards,

Answered on 24/Jul/2025 03:11 PM:


Thank you for your enquiry.

Consistent with the mandatory requirement, Queensland Rail’s preference is for resources to be able to commit to working from the office at least 50% of the time. However, Queensland Rail may consider exceptions on a case-by-case basis, taking into account factors such as the nature of the role, its responsibilities, and the proposed resource’s demonstrated experience and capabilities.

Please also note that Queensland Rail is currently mobilising to establish the ERP Program, which is influencing the tender timeline.

Kind regards,

Samir
24/Jul/2025 10:45 AM
Question:
Good morning,

We have been reviewing this tender and aligning to response options from NTT. We note the response window is a week - Sunday the 3rd August (Friday 1st)? We are committed to quality responses and outcomes and given the volume of response related items, supportive to understand why only a week is available at this time, are there extension options open to respondents in this instance?

Thank you.

Answered on 25/Jul/2025 09:08 PM:


At this time, Queensland Rail is not in a position to offer an extension to the current tender closing date of Sunday, 3 August.

This position reflects the organisation’s current focus on mobilising the ERP Program to commence key activities, which is influencing the tender timeline.

Regards,
24/Jul/2025 12:13 PM
Question:
Can we please ask for an extension? The requirements for the response will require mobilising our team to distill, review and manage quite a large volume of information in terms of detailed responses to the roles and rates plus content to add value. In addition reviews prior to submission and the contract response means the current time to respond will be very challenging.

Answered on 25/Jul/2025 09:11 PM:


Hi,

At this time, Queensland Rail is not in a position to grant an extension to the current tender closing date of Sunday, 3 August.

Regards,
24/Jul/2025 11:23 PM
Question:
Can we still submit a tender, if we can assist you with a few SAP resources?

Answered on 25/Jul/2025 09:18 PM:


Hi,

As outlined in the RFP, the mandatory criteria require suppliers to demonstrate the ability to provide resources across a minimum of 60% of the roles identified by Queensland Rail.

Suppliers may choose to submit a non-conforming response if they are unable to meet this requirement; however, Queensland Rail reserves the right to consider or disregard non-conforming responses at its discretion.

Regards,
25/Jul/2025 08:11 AM
Question:
Hello,

Noting that this phase is centric to advisory/business. it is not untypical or uncommon in these situations for the advisory phase respondents (engaged parties) to then be precluded from bidding on subsequent phases of Service Intergration/Execution components - Can QR confirm this position please.

Answered on 25/Jul/2025 09:19 PM:


Hi,

Please refer to page 1 of the Scope of Work, which states:

“Important Note: Queensland Rail is also preparing a tender for a Systems Implementation partner for the ERP Program that is scheduled to be released in early 2026. To maintain probity, suppliers who are successfully awarded contracts under this tender will NOT BE ELIGIBLE to respond to subsequent tenders related to Queensland Rail’s ERP Program.”

This restriction is intended to ensure fairness and maintain probity across future stages of the program.

Regards,
28/Jul/2025 02:59 PM
Question:
Are successful respondents to this Request excluded from potential future programs of work relating to implementation of other enterprise platforms that may integrate with SAP e.g. CSP/ECM?

Answered on 31/Jul/2025 09:54 AM:


Thank you for your query.

No, being a successful respondent to this Request does not preclude participation in future programs of work involving the implementation of other enterprise platforms that may integrate with SAP (e.g. CSP, ECM).

Thank you
28/Jul/2025 03:39 PM
Question:
Hi

Referring to Response Form Question 7.2; can you please clarify where Tenderers can download the form "Modern Slavery Questions"?

Answered on 29/Jul/2025 11:13 AM:


Thanks for your query.

The "Modern Slavery Questions" form has been uploaded to VendorPanel under the Addenda section. Please refer to Addendum #1, which includes the updated documentation.

Let me know if you have any trouble accessing it.

Regards,
30/Jul/2025 10:15 AM
Question:
F.6 Capability & Bench Strength provides for a Yes/No response against ‘Resume(s) Provided’. Could QR please confirm how suppliers should submit/attach CVs/resumes for the purpose of this response?

Answered on 31/Jul/2025 09:57 AM:


Thank you for your query.

Suppliers should upload the relevant CVs/resumes as separate attachments. In the “F.6 Capability & Bench Strength” table, please select ‘Yes’ under ‘Resume(s) Provided’ where a resume has been included for the corresponding individual.

Please ensure resumes are clearly named to align with the personnel referenced in your submission.
30/Jul/2025 02:48 PM
Question:
Hi can you clarify what is the expectation for a response to this mention in F3 (Response Docs)

CONTRIBUTION TO THIS PROPOSAL ($)*

Thank you

Answered on 31/Jul/2025 10:00 AM:


Thank you for your query.

In the section referencing the Queensland ICT SME Participation Scheme (Subcontractors), the "Contribution to this Proposal ($)" field refers to the estimated dollar value of the work that will be subcontracted to each identified Queensland-based ICT SME as part of your proposal.

If no Queensland ICT SME subcontractors are proposed, you may indicate “N/A” or “$0”. If one or more are included, please provide the estimated contribution amount for each.

Thank you
31/Jul/2025 09:35 AM
Question:
We understand that detailed pricing is to be included in the updated “G. Pricing – Rate Card” form and uploaded accordingly. However, the Response Wizard within the portal also requests detailed pricing in a separate section.


Could you please advise how you would prefer us to proceed in this instance? Should we:

• Re-enter the same pricing details from Form G into the portal section or

• Note that detailed pricing is already captured in Form G and refer to that attachment?

We want to ensure our submission aligns precisely with your expectations.

If we have to re-enter the portal, can you provide guidelines on how you would like this done since there are multiple options to do this in the Pricing function?.

Thank you

Answered on 31/Jul/2025 09:50 AM:


Thank you for your query.

It is acceptable to respond using the “G. Pricing – Rate Card” form only. There is no need to duplicate the pricing information in the portal's pricing section.

Please ensure the completed form is uploaded as part of your submission.

Thank you
31/Jul/2025 11:18 AM
Question:
Please advise if the submission date can be extended. We have a response available for Sunday, but with more time would be more comprehensive

Answered on 01/Aug/2025 09:55 AM:


Thanks for your message.

Unfortunately, the submission date cannot be extended. Please ensure your response is submitted by the current deadline.

Regards,
Updates made to this Request
28/Jul/2025 01:51 PM
Please note: An Addendum has been issued to advise participants of the following update:

The F.1 Tender Response Form has been revised to improve clarity and support more effective responses from tenderers. Specifically:

• Section 6 – Queensland Rail Requirements and

• Section 7 – Government Requirements

have been updated to include additional information relating to Social Responsibility and Ethical Tendering.

These changes are intended to provide greater guidance on Queensland Rail’s expectations in these areas and assist tenderers in demonstrating how their proposals align with these requirements.

Tenderers are advised to use the updated version of the F.1 Tender Response Forms when preparing their submissions.