Department of Justice

994.2526.4

Tuesday 31 March 2026 (E. Australia Standard Time)

Tuesday 05 May 2026 02:00 PM (E. Australia Standard Time) CLOSED

Tuesday 28 April 2026 02:00 PM (E. Australia Standard Time)

Tuesday 16 June 2026 (E. Australia Standard Time)

Department of Justice

50 Ann St
Brisbane City, Queensland 4000
Australia

https://www.justice.qld.gov.au/

At the Department of Justice, our mission is to create a fairer, safer, and more inclusive Queensland for everyone. We focus on enhancing the efficiency of our justice system by reducing court waiting times, bolstering victim support services, and investing in technological advancements. Our efforts extend to preventing violence against women and girls, offering vital support to victims, and safeguarding the Queensland community from potential harm.

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

The scope of the Contract will cover the following requirements:

The Supplier will be required to provide the following Services:

(a) Digital Services (GH106) to Service Users, which include:

• Gambling Helpline, providing Information, assessment and referral (GH102) and in scope components of Counselling and Support (GH100), being provision of psychological first aid, crisis support, brief interventions and short-term counselling to people experiencing or at risk of experiencing gambling harm (P101); and

• Gambling Help Queensland website and social media channels, providing information about gambling risks and harm, self-assessment tools, and a directory of gambling help and support options.

The Services are to be delivered Statewide (Queensland).

• Queensland
  1: Brisbane
  2: Central West
  3: Darling Downs
  4: Far North
  5: Fitzroy
  6: Gold Coast
  7: Mackay
  8: North West
  9: Northern
  10: Offshore (QLD)
  11: South West
  12: Sunshine Coast
  13: West Moreton
  14: Wide Bay-Burnett

All Regions of Service locations are within Australia.

Please note: The following attachment has been recently UPDATED.

1. Added: 994.2526.4 ITO Att 3 Gambling Help Digital Services Program Guidelines - Updated.docx

Please consider this attachment when responding.

Thank you

Please note: The following addendum has been recently added.

1. Added: (Addendum 1) 994.2526.4 Digital Services ITO Addendum 1.docx

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum 2) 994.2526.4 Digital Services ITO Addendum 2.docx

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) 994.2526.4 Digital Services ITO Addendum 3.docx

Please consider this addendum when responding.

ITO closing date changed to 5 May 2026.

Please note: The following addendum has been recently added.

1. Added: (Addendum 4) 994.2526.4 Digital Services ITO Addendum 4.docx

Please consider this addendum when responding.