Tender Details
Electronic Security Systems- Maintenance, Support and Upgrade Services
Business Name
Port of Townsville Limited
VP Reference #
VP513949
Buyers Reference #
RFT000031
Opens
Friday 19 June 2026
(E. Australia Standard Time)
Closes
Friday 10 July 2026 10:00 AM
(E. Australia Standard Time)
CLOSED
Supplier query cut-off
Wednesday 08 July 2026 10:00 AM
(E. Australia Standard Time)
Expected decision
Friday 11 September 2026
(E. Australia Standard Time)
Buyer Details
Business Name
Port of Townsville Limited
Location
1 Benwell Rd
South Townsville, Queensland 4810
Australia
WebSite:
https://www.townsville-port.com.au/
Business Info
The Port of Townsville is Northern Australia’s largest container and automotive port, and the country's leading exporter of copper, zinc, lead, sugar, fertiliser and molasses. Located in the heart of Northern Australia's largest city, the Port handles more than 30 diverse commodities and is a strategic defence and cruise port.
Contact Details
The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.
What the buyer is requesting
Details
The Port of Townsville is a critical piece of Queensland and Northern Australia’s trade, logistics, and supply chain infrastructure, operating within a geographically dispersed and operationally complex environment. The Port relies on a robust and integrated electronic security network to support safe operations, protect critical assets, manage access control, and meet regulatory, safety, and operational requirements.
POTL’s existing security environment includes CCTV systems, video management platforms, access control systems, vehicle gates, and supporting network and power infrastructure installed across operational, leased, and third-party managed areas. Given the scale, diversity, and criticality of these systems, specialist technical support is required to ensure reliability, availability, and alignment with best practice.
Background information / Compatibility requirements
Details
This procurement seeks to engage a suitably qualified and experienced Contractor to provide consistent, proactive, and responsive support for these systems. The arrangement is intended to move beyond purely reactive maintenance and instead deliver structured preventative maintenance, regular system review, software currency, and expert advice to support continuous improvement and future planning.
The Contract also supports POTL’s broader operational objectives, including safety, security, resilience, and operational continuity, while enabling internal teams to focus on core responsibilities. By establishing clear demarcation of responsibilities and defined service expectations, POTL aims to strengthen asset performance, reduce unplanned outages, and ensure that electronic security systems continue to meet current and future operational demands.
Supplier lists selected
Lists
Security Services & Equipment
Categories selected
Categories
Security Services & Equipment
1: Security & CCTV Systems & Maintenance
Regions of Service
Locations
Australian Capital Territory
1: Canberra
New South Wales
1: Sydney
Northern Territory
1: Darwin
Queensland
1: Brisbane
2: Northern
South Australia
1: Adelaide
Tasmania
1: Greater Hobart
Victoria
1: Melbourne
Western Australia
1: Perth
All Regions of Service locations are within Australia.
Information requested by others
23/Jun/2026 08:37 AM
Question
:
Good morning
We have had a look over the documents and we would need more information to provide accurate pricing for this released tender. Could we please get the current asset register and install quantities for all electronic security systems under the contract including.
- CCTV Cameras (PTZ and Fixed)
- FLIR VMS Servers/Workstations
- Gallagher Controllers
- Card Readers
- Access Controlled Doors
- Gate / Turnstiles
- Intercoms
- Duress Alarms
- Motion detectors
- Any other maintainable Field devices
Are the cameras serviceable from ladder or is EWP required
Are there any special access requirements for areas
Are there any site inductions or compliance request that we need to take into account
Is there going to be a site visit allowed for visual inspection.
Answered on 30/Jun/2026 03:24 PM
:
Please see Addendum
23/Jun/2026 11:31 AM
Question
:
It their an available asset list for both the CCTV and Gallagher systems? If not; Is it possible to attend site and run a config to get an up to date device list for the systems?
Answered on 30/Jun/2026 03:24 PM
:
Please see Addendum
25/Jun/2026 08:26 AM
Question
:
Good morning just following up on previous email re asset list and questions
Answered on 25/Jun/2026 08:31 AM
:
Good morning, the team are putting together a comprehensive list and will issue an addendum shortly.
06/Jul/2026 08:22 AM
Question
:
Good morning,
Background
Schedule 1 – Scope of Work, Section 5 (Price Structure) specifies that pricing for this Contract is to be provided on a “Schedule of Rates” basis. However, Schedule 3 – Response Schedule (Price), “Price (services)” tab, leads with a “Lump Sum Pricing” section (Lump Sum Price, GST, Total Inclusive Price, and a Provisional Items table), ahead of separate Schedule of Rates and Schedule of Equipment Rates sections.
As the Scope of Work describes an ongoing term contract for preventative maintenance, reactive breakdown support, an annual Software Maintenance Agreement (SMA), and the supply of critical spare equipment, rather than a fixed, defined scope of works, we are seeking to confirm how the Port intends these sections of Schedule 3 to be completed.
Questions
Given Section 5 of Schedule 1 specifies “Schedule of Rates” as the Price Structure, is the “Lump Sum Pricing” section of the Price (services) tab in Schedule 3 applicable to this RFT? If not, should Tenderers leave this section blank, mark it “N/A”, or insert a nil value?
If a lump sum figure is required in addition to the Schedule of Rates (for example, to capture the total value of all base-contract services), please confirm what this figure should represent and over what period (e.g. per annum, or total contract term of 3 years, etc).
Answered on 07/Jul/2026 08:58 AM
:
Good morning, the pricing schedule is a generic form.
Please provide a schedule of rates for pricing.
The lump sum tab is there for those companies that provide an annual all-inclusive discounted rate.
Updates made to this Request
30/Jun/2026 03:25 PM
Please note: The following addendum has been recently added.
1. Added: (Addendum) Addendum-1.pdf
Please consider this addendum when responding.
03/Jul/2026 09:38 AM
Please note: The following attachment has been recently added.
1. Added: Addendum-2_Security.pdf
Please consider this attachment when responding.