Tender Details

CSPD Online Canteen Services

Business Name

Catholic Schools Parramatta Diocese

VP Reference #

VP489163

Opens

Monday 24 November 2025 (AUS Eastern Standard Time)

Closes

Monday 08 December 2025 04:00 PM (AUS Eastern Standard Time) CLOSED

Supplier query cut-off

Friday 05 December 2025 04:00 PM (AUS Eastern Daylight Time)

Expected decision

Monday 22 December 2025 (AUS Eastern Standard Time)

Buyer Details

Business Name

Catholic Schools Parramatta Diocese

Location

12 Victoria Rd
Parramatta, New South Wales 2150
Australia

WebSite:

https://www.parra.catholic.edu.au/

Business Info

With 80 great schools across Western Sydney and the Blue Mountains, Catholic Schools Parramatta Diocese (CSPD) serves one of the fastest growing areas of NSW. Whether it’s through our highly successful trade training programs including at CathWest Innovation College, vocational education and training programs across 26 sites or our virtual school School of Now, CSDP is all about using innovation and new thinking to connect students with ‘real world’ opportunities.

Contact Name

Rachel Speechley

Position:

School Tenders Officer

Primary phone:

0431373393

Mobile phone:

0431373393

Fax number:

None Provided

Email:

rspeechley1@parra.catholic.edu.au

What the buyer is requesting

Details

Located in the heart of Western Sydney and in one of the fastest growing areas of New South Wales, the Diocese of Parramatta comprises 80 vibrant and dynamic school communities that stretch from Dundas Valley, north to Richmond, west to Katoomba and south to Luddenham.

There are 58 primary schools and 24 secondary schools and two trade pathway campuses supporting approximately 45,000 students and almost 5,000 staff.

Parish priests, principals and school communities work together to provide faith-filled, radically inclusive and caring environments that allow young people to grow in their faith and better understand the mission of the Church. This is achieved through religious education, faith formation, liturgical celebrations, sacramental programs, pastoral care and support.

Under the pastoral leadership of the Bishop of Parramatta, the Most Reverend Vincent Long Van Nguyen OFM Conv DD, students and staff are encouraged to reach out to those most in need.

The purpose of this RFT is to solicit a suitably qualified vendors to provide online canteen services to school communities. The relationship will be between the vendor and school communities. CSPD's role is solely to facilitate the service delivery process.

The canteen services (lunch only) will be provided to students during school days (Monday -Friday only) and will have healthy food options and affordable prices.

School communities will pre-order meals online and have them delivered by the vendor to the respective CSPD schools across the Diocese. The delivery time frame should meet the expectations set by each school.

We are looking for multiple providers to create an online canteen panel for some 12 primary schools, located from Harris park to Richmond (including Penrith). Student numbers for each school fall within the 170 to 430 range.

The arrangement is to be implemented from Term 1, 2026.

Background information / Compatibility requirements

Details

The schedule of events for this RFT is presented below. The schedule may be changed by CSPD in accordance with (CSPD's) needs or unforeseen circumstances. Tenderers will be informed of changes through addenda issued on Vendor Panel.

1. RFT issued – 24th November 2025

2. Online Forum closes 5th December 2025 at 3.00pm

4. RFT Closes - 3.00pm on 8th December 2025

Note to Tenderers: Unless changed and advised by CSPD, tenderers are required to adhere strictly to this schedule. Tenders received after the close date will not be accepted.

Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)

Details

It is a requirement that the insurance amount is at least $20 million Public Liability Insurance and a Certificate of Currency for Workers Compensation Insurance.

CSPD requires the supplier/s to comply with the Modern Slavery Act (2018) & may ask for evidence of activities performed in line with the Act. Such evidence may be inclusive of, but not limited to:

1. List of programmes or policies currently in place to ensure that human trafficking & slavery do not exist in its operations & supply chains

2. Methods used when working with third parties to identify the overall risks of slavery & human trafficking

3.Evidence of independent, unannounced audits of its operations & suppliers

4.Certification that all materials incorporated into its products or services were sourced, processed and manufactured in compliance with the human trafficking & slavery laws of the country or countries in which they operate

5. Evidence of training provided to employees, customers, suppliers on slavery & human trafficking in supply chains

6. Declaration of instances of known or suspected modern slavery, claims or adverse media attention in relation to its human rights practices

Questions asked by the buyer

Question 1 - [Required]

Understanding of this RFT: Vendors are expected to have:
1 Examined this RFT and any other information made available by CSPD to vendors for the purpose of this RFT;
2. Examined all information relevant to the risks, contingencies, and other circumstances having an effect on their proposal and have made any enquiries to CSPD as necessary to gain an understanding of such risks, contingencies and other circumstances; and
3. Satisfied themselves as to the correctness and sufficiency of their proposals and that the fix price for this tender is acknowledged and necessary for the completion of the work described in this RFT and for the due and proper performance of any agreement which may result at the conclusion of the RFT process. CSPD may, at its sole discretion, exclude from consideration tenderers who have not demonstrated an understanding of this RFT.
Submit "Yes" below to acknowledge tenders understanding section.

Question 2 - [Required]

Good Faith
Tenderers are required to note the following:
All information provided by CSPD in this RFT is conveyed in good faith.
1. Information contained in this RFT may be subject to variation or amendment at any time. CSPD will endeavour to bring material variations or amendments to this RFT to the attention of tenderers by issuing adenda.
2. CSPD gives no assurance or warranty that the RFT is without error. CSPD may discontinue or withdraw the RFT at any time. Tenderers are solely responsible for the cost of preparing proposals to this RFT.
3. CSPD accepts no responsibility for a tenderer's cost of preparing a proposal or any other cost, expense or loss relating to this RFT (including without limitation in the event of error in this RFT or in the event of variation, withdrawal or discontinuance of this RFT).
Please submit YES below to acknowledge.

Question 3 - [Required]

Do you believe you have any potential conflict of interests with respect to this Tender?

Question 4 - [Required]

If you answered YES to Conflict of Interest, please explain how you would mitigate any conflict of interest .
If No to conflict of interest, please enter N/A below.

Question 5 - [Required]

Outstanding Debts:
CSPD may, at its sole discretion, exclude from consideration, any suppliers with amounts unpaid or in dispute with any prior or current CSPD school canteen contract.
It is the responsibility and expectation of every vendor to keep all contract payments up to date and/or resolve disputes prior to making new tender submissions.
Please answer YES to acknowledge.

Question 6 - [Required]

CSPD adheres to the National Catholic Safeguarding Standards and support the National Principles for Child Safe Organisations. A range of checks and undertakings are required for people who work for or provide services to CSPD. These checks reduce potential risk and form part of our strategy to build child safe communities.
As a CSPD requirement, all contractors must complete the online "Building Child Safe Communities Undertaking Form" & training module before any works are to commence. The purpose of the module is to inform you of the standards of behaviour and other requirements that must be adhered to when delivering services to children and students within CSPD. Please answer YES below to acknowledge:

Question 7 - [Required]

Working With Children Check (WWCC) may be required for staff and contractors working in CSPD schools.
The vendor acknowledges and accepts responsibility in all respects regarding compliance and procuring WWCCs for all it's employees and subcontractor's employees entering the site and shall take all responsible steps to ensure compliance.
Please answer YES to acknowledge:

Question 8 - [Required]

Provide the following details for the purposes of this tender:
1. Contact name of person responding to this RFT
2. Telephone number
3. Email address

Question 9 - [Required]

All those working in your company will be required to have a food handling certificate.
Note: New changes to the Australian New Zealand Food Standards Code (Standard 3.2.2A) mean that new requirements exist for food service businesses across all Australian States and Territories.
Enforcement begins on December 8, 2023. The new requirements are more comprehensive and include:
• New Mandatory training for Food Handlers
• New certification requirements for Food Safety Supervisors
• New record-keeping requirement for businesses
If you are successful with this tender, you will be requested by the school to produce these documents.
Please answer YES below to acknowledge

Question 10 - [Required]

Compliance - Healthy Food Guidelines.
Demonstrate your compliance with Healthy Food Guidelines and NSW Government Healthy School Canteen Guidelines and your compliance with other applicable regulations and policies.

Question 11 - [Required]

Does your menu offer a variety of meal options to cater to different tastes, dietary restrictions, and allergies, including vegetarian, vegan, gluten-free, and allergy-friendly choices? Please provide a brief description and provide your typical menu as an upload in the "files tab".

Question 12 - [Required]

What processes are in place to ensure timely and reliable meal services and how does your staff handle high demand during peak times ?

Question 13 - [Required]

Experience with school online lunch services:
Please provide the name of other schools where you operate an online lunch service.

Question 14 - [Required]

It is a requirement of this RFT to have an online ordering system operating. Explain your online ordering system (i.e. how the parents' order, payment methods, cut off time, credit card surcharges etc. )

Question 15 - [Required]

Does your online ordering system charge an additional surcharge for purchasing? If yes, what is the current amount?

Question 16 - [Required]

Explain how you prepare, package, label and deliver your food to schools.

Question 17 - [Required]

Offsite and In-house Ordering:
What extras, including offsite and in-house ordering do you offer that may include catering for staff events

Question 18 - [Required]

Referee Names and Contact Details:

Provide the names and contact details of two referees.

Question 19 - [Required]

Please acknowledge below that you understand your requirement to upload your typical menu in the "files" tab.

Question 20 - [Required]

CSPD is committed to Reconciliation and to the growth and sustainability of Aboriginal and Torres Strait Islander businesses. Is your business at least 50 percent owned by Aboriginal and/or Torres Strait Islander people?

Supplier lists selected

Lists

Catering & Hospitality

Categories selected