Tender Details

North Queensland Domestic and Family Violence Networked Hub Model – 24/7 Phoneline Function

Business Name

Families, Seniors, Disability Serv & Child Safety

VP Reference #

VP509213

Buyers Reference #

DFSDSCS219_24/7_Phoneline

Estimated Value

$Over 3M

Opens

Tuesday 12 May 2026 (E. Australia Standard Time)

Closes

Monday 01 June 2026 12:00 PM (E. Australia Standard Time) CLOSED

Supplier query cut-off

Wednesday 27 May 2026 12:00 PM (E. Australia Standard Time)

Expected decision

Monday 13 July 2026 (E. Australia Standard Time)

Buyer Details

Business Name

Families, Seniors, Disability Serv & Child Safety

Location

111 George St
Brisbane City, Queensland 4000
Australia

WebSite:

https://www.families.qld.gov.au/

Business Info

Department of Families, Seniors, Disability Services and Child Safety - The department's vision is for Queensland’s children, young people, seniors, carers and people with disability to be safe, empowered in their families, communities and culture and thriving socially and economically

Contact Details

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

What the buyer is requesting

Details

The objective of this procurement activity is to improve safety for victim-survivors experiencing domestic and family violence (DFV) across North Queensland through improved immediate DFV responses delivered by a ‘networked hub’ model. The Suppliers are required to be located in North Queensland as well as have the necessary ICT

infrastructure and telephony capabilities to support the delivery of this service effectively.

The Department is seeking responses from qualified Suppliers to deliver the 24/7 Phoneline function of the North Queensland networked hub model (networked hub). The networked hub aims to enhance the local DFV immediate responses for victim-survivors and strengthen referral pathways across the Local Governance Areas (LGA) of Townsville City, Burdekin, Hinchinbrook and Palm Island. This initiative is part of the 2024 Queensland Government Election Commitment (GEC) to double the capacity of the 24/7 statewide helpline and to improve the crisis response in North Queensland through a Townsville based Hub.

Service delivery period:

The Supplier will deliver the key deliverables detailed below for the 24/7 Phoneline function from 1 July 2026 to 30 June 2028 (2 years).

Location:

The 24/7 Phoneline services must be delivered across the four LGAs of Townsville City, Burdekin, Palm Island and Hinchinbrook.

Target cohort:

The Supplier will deliver telephone services to victim-survivors of all gender identities, and those who have been misidentified as a PuV. The service must be inclusive, trauma-informed and responsive to the diverse needs of victim-survivors.

Background information / Compatibility requirements

Details

As per the Request for Quote document

Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits)

Details

As per the Request for Quote document

Supplier lists selected

Lists

Community & Social Services

Categories selected