Queensland Mental Health Commission

QMHCITO26919

$100,000 to 150,000

Monday 14 September 2026 (E. Australia Standard Time)

Wednesday 14 October 2026 01:00 PM (E. Australia Standard Time)

Monday 28 September 2026 01:00 PM (E. Australia Standard Time)

Wednesday 11 November 2026 (E. Australia Standard Time)

Queensland Mental Health Commission

400 George St
Brisbane City, Queensland 4000
Australia

https://www.qmhc.qld.gov.au/

We spearhead continuous improvement toward a comprehensive, evidence-based approach to mental health, alcohol, and other drug systems in Queensland. Collaborating with government organisations and the private sector, our focus extends beyond healthcare, recognising the social determinants influencing mental health. We aim to address the diverse needs and challenges of individuals affected by mental health concerns, substance abuse, and suicidal distress.

The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion.

The Customer invites Queensland-based research providers, including both university and non-university organisations, to deliver a 12-month research project examining trauma exposure and psychological wellbeing within the Queensland emergency dispatcher workforce including Emergency Medical Dispatchers (Queensland Ambulance Service), Police Communications Operators (Queensland Police Service) and Fire Communications Officers (Queensland Fire Department).

The research will:

i. quantify and analyse trends in the psychological wellbeing, trauma exposure, workforce participation, absenteeism, retention and other relevant workforce indicators among emergency dispatchers;

ii. identify organisational, leadership, supervisory and workforce practices that contribute to positive psychological wellbeing, workforce retention and job satisfaction;

iii. examine factors that support successful transition into emergency dispatcher roles, including recruitment, onboarding, training and early workforce experiences;

iv. explore the lived-living experience of emergency dispatchers, including factors associated with psychological distress and positive workforce outcomes;

v. identify similarities and differences across participating agencies and operational centres, including opportunities for cross-agency learning and shared improvement strategies; and

vi. highlight opportunities for system improvements that strengthen psychological safety, workforce sustainability and trauma-informed organisational responses within the Queensland emergency dispatcher context.

Suppliers are invited to propose a fit for purpose research design that can deliver robust and policy-relevant insights. Core activities include:

• Mixed-methods research design incorporating both quantitative and qualitative components;

• Quantitative analysis of available workforce and administrative datasets (subject to approval), including the analysis of:

o psychological wellbeing indicators

o trauma exposure indicators

o workforce retention and turnover

o absenteeism and leave utilisation

o workers compensation and psychological injury data (where available)

o recruitment and onboarding outcomes

o job satisfaction and workforce engagement indicators

o other relevant psychosocial and workforce metrics;


• Qualitative data collection, including interviews and/or focus groups with emergency dispatchers and relevant stakeholders;

• Comparative analysis with relevant national and international literature to contextualise findings;

• Identification of key risk factors, protective factors, and systemic gaps in current workplace supports;

• Review and synthesis of relevant existing agency research, evaluations and workforce wellbeing initiatives to build upon current evidence and avoid duplication of efforts;

• Identification and analysis of organisational practices, supports and interventions currently perceived to be effective, including supervision models, peer support, wellbeing initiatives, leadership approaches and workplace adjustments;

• Examination of factors contributing to successful transition from training into operational emergency dispatcher roles;

• Comparative analysis across participating agencies and operational centres to identify transferable lessons and examples of good practice;

• Consideration of potential organisational and economic benefits associated with improved workforce wellbeing, retention and participation, including development of evidence to inform future investment decisions where feasible;

• Development of evidence-informed, trauma-informed system improvement recommendations; and

• Clear translation of findings into practical, actionable strategies for participating agencies.

It is mandatory that eligible Suppliers:

• have no outstanding liability, service delivery or performance issues for funding previously and/or currently provided by the Queensland Government;

•
not be bankrupt or subject to insolvency proceedings;

• not be a State or Commonwealth Government agency/statutory entity, an unincorporated association, a sole trader, or an individual;

• have a registered Australian Business Number, and be registered for GST purposes where relevant;

• not accept any form of funding from tobacco and/or alcohol companies or their related foundations either directly or indirectly or promote the use of tobacco, alcohol or illicit drugs; and

• not seek to promote political or religious views or ideologies.

4

• Queensland
  1: Brisbane
  2: Central West
  3: Darling Downs
  4: Far North
  5: Fitzroy
  6: Gold Coast
  7: Mackay
  8: North West
  9: Northern
  10: Offshore (QLD)
  11: South West
  12: Sunshine Coast
  13: West Moreton
  14: Wide Bay-Burnett

All Regions of Service locations are within Australia.

None...

Please note: The following attachment has been recently added.

1. Added: Clarification of QLD Based supplier.docx

Please consider this attachment when responding.